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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Alexo222
Level 2: Rookie

Is the Telstra Cable Adaptor for non-NBN HFC a fully fledged, stand-alone modem? If it is, any idea why Telstra confuses the issue by calling it a Cable Adaptor instead of a just calling it a modem?

Rmul1
Level 1: Cadet

Hi All I have been using the Telstra sim card for data for the past 4 day’s and it has run out so I just connected my cable adaptor to the phone line and modem and all light’s are green but the network light is flashing blue. I have read that this ha ...

Workingathome
Level 1: Cadet

A few weeks ago, my Telstra Smart Modem started dropping out and re-booting at random times for no apparent reason. Up to this point, it had been working more or less flawlessly for over a year. I put it down to network congestion due to everyone wor ...

HiTech2020
Level 1: Cadet

Hello we would like to disconnect the home internet on the 21st of April. 

ArcadyanChump
Level 1: Cadet

I'm trying to use my WD Mybook with my Telstra Smart Modem Gen 2. Can anyone help to have this connected?

Chicken-little
Level 1: Cadet

The NBN technician set it up in the kitchen. It needs to move to the lounge room as we are renovating the kitchen. We have a phone point in the lounge room that was there before the nbn was connected.

Windsweptand
Level 2: Rookie

Installed Smart modem as per instructions. Diagnostics and troubleshooting both show no internet connection and poor line quality. All lights solid green except ‘Online’ is orange/yellow and ‘Mobile Mode’ is off.  Previous modem had no problems ever. ...

eva-3516
Level 1: Cadet

I tried to connect Netgear ex6200 wifi extender with Telstra jd0230, but the pair light always turns at the end. How should I connect the wifi extender with Telstra jd 0230?Thanks.

BelleDae
Level 1: Cadet

Hi, I recently moved into a place with Telstra Velocity already installed. So we bought a plan with Telstra, and our internet is sooo slow. I have just been informed by my more tech savvy boyfriend that our modem has been running on the LTE Sim card, ...

Niaz1
Level 1: Cadet

Hi I have issue with my wireless from yesterday. I couldn't connect with my smart TV to Telstra smart modem. I already try to use unticked Band Steering Enabled in my modem but still not working for my TV . anybody have any idea to help ? 

Windsweptand
Level 2: Rookie

Installed Smart modem as per instructions. Diagnostics and troubleshooting both show no internet connection and poor line quality. All lights solid green except ‘Online’ is orange/yellow and ‘Mobile Mode’ is off.  Previous modem had no problems ever. ...

IC71
Level 2: Rookie

Have setup parental controls on smart modem gen 2 (Arcadyan LH1000) however they are not working, is there a firmware update available or resolution available?

MaxSophie
Level 5: Eagle Eye

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

S-man20
Level 1: Cadet

Hi, I have recently switched from TPG NBN to Telstra NBN (HFC) and am using a third party modem: D-Link 5300. I would like to know how to configure the D-Link 5300 to Telstra's NBN. I have been reading related posts and have spoken to Telstra directl ...

Stevo52
Level 4: Private Eye

I have a Arcadyan LH1000 Smart Modem Gen 2 Boot version: 1.0.38-116.118 F/W: 0.09.11r This modem has actually performed very well for me in the 15 months it has been providing NBN internet service via HFC and I am pretty happy with it. However I am n ...

david45st
Level 3: Gumshoe

G'day,Old Foxtel cable Smart Modem replaced with a new Smart Modem when NBN connected a few weeks ago.Wifi good initially with my many Puppy Linux OSs connecting and running as before.However, I'm now seeing some OSs not seeing the Wifi signal from t ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

Rmul1
Level 1: Cadet

Hi All I have been using the Telstra sim card for data for the past 4 day’s and it has run out so I just connected my cable adaptor to the phone line and modem and all light’s are green but the network light is flashing blue. I have read that this ha ...

ArcadyanChump
Level 1: Cadet

I'm trying to use my WD Mybook with my Telstra Smart Modem Gen 2. Can anyone help to have this connected?

Nickomac22
Level 1: Cadet

Hey guys, how do I change my modem settings like the username 

Doble
Level 1: Cadet

Have recently moved house and not been connected. Unable to call for help due to covid 

C23
Level 1: Cadet

How do I get a replacement sim for my smart modem please as the one that came with it has been lost thanks to my curious son

Fadi3
Level 1: Cadet

I just noved houses and submited moving hoses form and after two days i still have no internet byw the light on the front of the moden is green.

Sea123
Level 1: Cadet

I am connected to the internet, all lights on back of modem are all green, modem is a Telstra smart modem gen 2

AnnStu
Level 1: Cadet

How do I know if someone has changed my wifi password? The login and password recently provided with my modem isn't working  

Jujujan
Level 1: Cadet

I just move to new place. Got a smart modem from Telstra, but had to buy an nbn box myself. No internet... not sure what to do

Joshua1290u
Level 1: Cadet

So i was ordering a wifi router so i can get wireless board band and messed up my order how do i cancel ? 

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