CrowdSupport®
Broadband & nbn™

Modems & Hardware

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Sam175
Level 1: Cadet

Hi i have telstra boosters gen1 im having trouble setting them up home dash  board  dont support boosters any more i have set them up 6 month ago using home dadh boardThen i reset t g e modem and now i cant set them up because i cant see booster setu ...

MnDhome
Level 1: Cadet

I can change the password but when I try to log back in it doesn’t work at all, it doesn’t even come up to say incorrect user name or password.  It just clears the entries and doesn’t access the additional information I require to go an change the wi ...

MRT4
Level 1: Cadet

Since transitioning from Telstra Cable to NBN my phone system registers phantom calls, sometimes in the early hours of the morning. Two to three rings and that is it. Log entries as follows correlate to the time registered. Can anyone shed any light ...

Terry105
Level 1: Cadet

Hello I’m have an issue connecting to the internet on my iPhone 11 Pro even though I am connected to WiFi on the 5ghz router but can access internet on 2.4ghz freq have tried restarting resetting rejoining And a few other things. I can still use my o ...

jeffbo
Level 1: Cadet

I have a Telstra Gen 2 modem which was set up with Telstra Smart Wifi Boosters to extend the range within our two story house. I've added a Family Zone box to the Telstra Gen 2 modem which is set up and working fine. But I can't work out how to add t ...

AK_47
Level 1: Cadet

I've received my Telstra Smart Modem and have connected it, as per Telstra advice but now I can't connect to Foxtel and my Netflix drops!!!!

Rahulsharawat
Level 1: Cadet

Hi all,I ordered My new ADSL connection two weeks age and contacted Telstra multiple time. there is no proper Estimate date of modem delivery and installation date from anyone. Initially, there was a modem delivery date as 15feb20, then got update be ...

Alande
Level 1: Cadet

So I am the owner/admin of the NBN at home, and when I sign into the network, I am being told there is internet access, however the wifi connection app on my tablet is still prompting me to sign in, despite already having done so.  I am also trying t ...

RowdyMuncher
Level 3: Gumshoe

Hi All, After being made to move to NBN (Feet kicking and crying like a baby) and having 10 years of Extreme Cable with a complicated network system setup at our home/office containing 50+ Wifi devices and 20+ wired devices utilising the Telstra Mode ...

HaloTop
Level 1: Cadet

I am having a frustrating problem. My camera Foscam F19821P camera connected beautifully to my Netgear D6300 modem however I have just got a new modem Telstra Smart Modem Gen 2 Model: LH1000 and it connects fine via Ethernet cable but will not connec ...

GjBees
Level 3: Gumshoe

Ok. I'm intrigued. Our NBN went down during the storms. It's still down but the Smart Modem switched to the mobile network. All good. I checked the telephone (landline handset). It works. This is impossible since the phone line to our home is also do ...

sboiling
Level 1: Cadet

Can someone check if the SIM in my Smart Modem has been correctly provisioned please? Crowd Support says there were a batch of Smart modems were the SIM was incorrectly provisioned. Mine is not switching automatically during an outage. I have the SIM ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ko6
Level 1: Cadet

How long should the NBN back-up battery (new or replacement) reasonably last? Many thanks!

Chained
Level 2: Rookie

Hi all, I've recently changed over from Telstra HFC direct to NBN HFC from Telstra. I previously had the old Netgear CG3100D in bridge mode into the WAN port of an Asus RT-AC88U. I'm trying to work out how best to get the new internet to my home netw ...

MorganW92
Level 2: Rookie

Recently purchased a Gen 2 Booster for our upstairs level, couldnt connect it to our old modem, so went out and purchased the Gen 2 Modem which the Gen 2 Booster specifically states its compatible with. 

Now ive tried setting it up and no matter what ...

BattleStar5
Level 1: Cadet

Can someone shed some light on connections and connecting to the NBN According to NBN site and Telstra our connection type is FTTC We were sent a FTTB/FTTN Gen 2 Telstra modem.  That also includes an ADSL Filter that was pre-connected to the DSL and ...

JaneyD
Level 2: Rookie

Hi, after a very stressful week dealing with Telstra I have received a new Gen 2 modem. I have been told by Telstra that setting up port forwarding is easy, but seen as 3 people at platinum support have been unable to help I am left wondering who it ...

Sharonmba
Level 1: Cadet

The telstra Gen 2 modem has a "pairing" button on it. I used it to pair a Telstra Tvoice cordless handset, but the handset died (out of warranty period) & telstra don't sell them anymore.  What other handset can you "pair" with the gen 2 modem, witho ...

Sam175
Level 1: Cadet

Hi i have telstra boosters gen1 im having trouble setting them up home dash  board  dont support boosters any more i have set them up 6 month ago using home dadh boardThen i reset t g e modem and now i cant set them up because i cant see booster setu ...

MnDhome
Level 1: Cadet

I can change the password but when I try to log back in it doesn’t work at all, it doesn’t even come up to say incorrect user name or password.  It just clears the entries and doesn’t access the additional information I require to go an change the wi ...

Alande
Level 1: Cadet

So I am the owner/admin of the NBN at home, and when I sign into the network, I am being told there is internet access, however the wifi connection app on my tablet is still prompting me to sign in, despite already having done so.  I am also trying t ...

God4
Level 1: Cadet

People, I am having problems with my new nokia 3.2 connection to my telstra wifi. It just records it as 'saved'. Tried it with another non telstra wifi and connected immediately. What could be the problem? Compatibility issues? 

Anna2020
Level 2: Rookie

Internet corruption:It has been 3 months agoTry to contact to our service already, but they could not help it. Even we allow to pay the fee to check and fix it.Today is a lucky day, a technician comes to fix it at 8am. But he comes just have a look, ...

joh20
Level 1: Cadet

My internet has been down since 19th Jan, I have spent untold hours on the phone with Telstra and 5 days wasted waiting for NBN tech appointments only to have them all cancelled without me being told.  I have had 1 visit from a Telstra tech who insta ...

bendgybundgy
Level 1: Cadet

i have accidentally removed my telstra prepaid apps during refreshing computer the system tells me this and the date when i try to reconnect it tell me a main lead is  not plugged in or is brokeni went to telstra shop and was told the apps to reconne ...

LUCY666
Level 1: Cadet

I’ve been on my my modem app and it’s stating my sim in my modem is locked and it’s asking for a PUK number? I spoke to a technician who gave me a PUK number and it doesn’t work? 

darey
Level 1: Cadet

A friend had a nighthawk m1 returned from Telstra saying device all ok. I bought a data sim online for the device and got a message saying the sim was active. The device won't connect to internet and shows "detecting service" (common fault if you goo ...

Stuff1231
Level 1: Cadet

So, last Sunday I woke up to find the Telstra smart modem playing up. Specifically, it would behave like this: First, the signal and link lights would turn green. After 20 seconds or so, it would start buzzing loudly and then turn off. It would then ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more