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WindyShaun
Level 1: Cadet

I’ve just had 23 Atom Wiz connected AT9017 lights installed in my house. They only connect via the 2.4GHz band. During installation (pairing) we continually had the WiFi drop out for minutes at a time and pairing has completely failed for 6 of the li ...

MaxSophie
Level 3: Gumshoe

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Varun1
Level 1: Cadet

I have Telstra Gateway Max....I can connect Wi-Fi..I can access all sites .but when I connect to my work sites through remote login...it is not working.....I can access if I use hot spot from my phone....any suggestions 

Davinator
Level 1: Cadet

FYI. I now have 4 Telstra Smart modems. My connection via NBN HFC failed in descending periods from 3weeks to 24 hours to 16 hours. Went through the endless diagnostics via Dashboard and then with an array of polite, super helpful Techs who solved no ...

MaxSophie
Level 3: Gumshoe

I've got a Netgear Nighthawk M1 router which has previously been connected to a single omni antenna. I need to get a new patch cable as I bent the pin on my current one. I noticed there are dual patch cables that have 2 TS9 connections back to a sing ...

3DB
Level 1: Cadet

It worked fine with my old Netgear cable modem. If I move it closer to the new NBN modem it can connect ok, but if I put it back where it always was it can't get signal. I've changing the WiFi channel in the NBN modem from 'auto' to 11. Have updated ...

jansenb
Level 1: Cadet

OK everyone, ready to have your minds blown. I have two sites.. both running Telstra Business Smart Modems (V7610) with V2.2.2.28 firmware.  Both are configured in the webconsole to respond to ICMP (ping). One responds... one doesnt. So either : a) T ...

emeryhill
Level 1: Cadet

When I open a web page from my tiles, operating Windows 10, I constantly receive the message “ windows network diagnostics detects problems with network connectivity” It takes me a couple of refresh clicks to get the page open, I am starting to find ...

Mappy
Level 4: Private Eye

Telstra DECT cordless handsets T-Voice-503 paired to a Telstra Smart modem Gen2 DJA0231TLS (Technicolor) frequently loose their VOIP connection. Have three T-Voice-503 paired to the modem they all loose their connection every two or three days. Havin ...

Chioma
Level 1: Cadet

HiI want to manage the modem remotely.When I tick the remote access box "permanent" and save  it still reverts to off after 30 minutes   How do I get remote access to stay on even after 30 minutes of inactivity?  Is there another setting I need to ch ...

msid
Level 1: Cadet

I would like to connect a Frotigate 30E (no wifi) to bigpond modem.  Basically I want the firewall to act as DHCP server and NAT device now, as well as controlling web traffic. I want the technicolour modem to act as a wireless router only. So the se ...

WayneR
Level 1: Cadet

Hi there. I'm looking to add an external USB Hard Drive to my Gateway Max TG799 and wondering if there is a limit to the capacity I can add? I thought I'd read somewhere is was 2TB but can't be sure if that is correct. Any advice appreciated - thanks ...

MyBoo
Level 1: Cadet

I am unable to use my home phone because the magenta light is permanently on. What can do about this?

Jippolatta
Level 2: Rookie

Hi, I'm looking at getting NBN set up at my new place and was wondering if Telstra allows customers to user their own modems or if you are required to use the modem provided? I haven't found a modem as of yet so just want to check for future purposes ...

JoeCool_
Level 2: Rookie

So last night my Netflix cuts out and upon checking my NBN box, Gen 2 Arcadyan modem and Apple wireless networks, all are up and running and showing green lights. The only telltale sign in the flashing blue internet light on my Philips Hue hub indica ...

TrorcOdinson
Level 1: Cadet

I'm about to get a VPN and was wondering if I'm able to set it up on the smart modem?

GnT
Level 1: Cadet

Telstra have ‘ run out’ of modem stock for our installation. The tech is under the house now running the cable for the HFC NTD.No firm date supplied for delivery of a modem. Unbelievable.Can we use an Ethernet cable and plug our old tg799 technicolor ...

PS15
Level 2: Rookie

Hi, Just got connected to the NBN with a Smart Modem Gen 2. I inserted a USB disk & enabled the Content Sharing on the Modem/Router. I then go to Windows 10 Explorer and can see the drive there. I can see files on the disk. I can copy and paste back ...

Darren1970
Level 2: Rookie

Just a quick question, i have purchased a gen 2 wifi booster connected and paired no probs ..solid blue light on booster i assume this is paired.Is this all that needs to be done ? Do i have to change any of my connection settings or do i continue to ...

BJWest
Level 1: Cadet

I have some wifi security cameras in my home that only operate at 2.4GHz they were working fine until the technician installed the new modem.  The cameras only operate at 2.4GHZ and are not compatible with the 5G network.  Can i restrict my smart mod ...

MaxSophie
Level 3: Gumshoe

I've got a Netgear Nighthawk M1 router which has previously been connected to a single omni antenna. I need to get a new patch cable as I bent the pin on my current one. I noticed there are dual patch cables that have 2 TS9 connections back to a sing ...

deagles
Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

wobblesack
Level 1: Cadet

I have 4 phone lines on DOT with 2 on the Telstra v7610 Gateway and 2 on the Cisco SPA112. I want to add a second SPA112 and take the 2 Lines off the v7610. I have bought the second SPA112 and configured in Call Conductor but the device will not work ...

wdurrani
Level 2: Rookie

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

Fabrice1146
Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

rocket-
Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

wolfieboy
Level 6: Bloodhound

I received our new Telstra Smart Modem Gen2 with voice backuplast week and it was very easy to install and use straight away. All I had to do is enter the new Wi-Fi Name and Password on our smart phones, Samsung Tablets and Foxtel iQ4 set top box.  I ...

ASUS_User
Level 1: Cadet

Date: 31-July-2019 This information relates to installing an ASUS DSL AC3100 router directly to a FTTN Telstra NBN connection.  The Telstra Smart Modem (Technicolor DJ A0231TLS) was then connected to the ASUS router to provide telephone services only ...

LisaBowyer1
Level 1: Cadet
shopkeeper64512
Level 1: Cadet

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

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