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DavidJ1
Level 3: Gumshoe

So far it works fine, but I do have one question, The cable  (No3) with the red plug is it a standard lead? my question is that it is quite long and I have to coil it up and it looks a bit untidy, if I could buy and use a shorter on it would look a l ...

Ginger2019
Level 1: Cadet

I have a modem with a Red light for power and Red light for Internet.  Have tried all the trouble shooting and resets, but still no good.  Telstra just seem to want to continue trouble shooting.  I just want a new modem or someone to come and assess

bellaxx
Level 1: Cadet

Hi there,We had our modem changed out for a Telstra SmartModem Gen 2 and now my playstation and printer can't find the network for me to connect. All the smart phones and laptops in the house connect fine, but I can't get those to find the network, e ...

lucar
Level 1: Cadet

hi the Telstra technican installed NBN today and used my old Netgear C6300BD as a wireless access point to allow devices to connect to it wirelessly.  Its connected to the Telstra Smart Modem Gen2 via one of the 4 lan ports. I can connect to both the ...

Brinrac
Level 2: Rookie

Hi there,Wondering if there is any update to fix the Android One wifi connection problem connecting to Telstra Smart Modem Gen 2. ? If you try to connect via the standard WPA2 5ghz freq it never connects, and only connects when you enable combined WP ...

Cat480
Level 1: Cadet

Not having much luck with the parental controls on my TG797 modem and judging from this forum neither is anyone else.im willing to replace the whole modem to fully utilise this feature. What’s the best one to buy?cheers

OzEvenstar
Level 2: Rookie

My smart modem gen 2 is an Arcadyan LH1000. Firmware Version = 0.08.06r. Hardware Version = .01. It's FIREWALL is "ON" Defensive Strength = "Normal". The modem works well and download speeds are as advertised. Upload speeds are WOEFUL (single digit K ...

eltonjah
Level 1: Cadet

Hi, I have  a Smart Modem Gen 2 on Cable (waiting for NBN). Can I enable VOIP or do I need to wait for NBN? Thank you.

bp142
Level 1: Cadet

Hi I would like to connect my netgear AC2800 modem/router I have the NBN connected with the telstra supplied modem.  I have managed to somehow get my home phone reworking after 3 years.......since the NBN has been connected. I have tried to connect t ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

Has any one else noticed that some of the readings on the traffic monitors is incorrect?  Internet Traffic Send and received are reversed.Total Internet Traffic lower than expected compared to total network traffic. (Total Internet Traffic 3.6 GB, To ...

OzEvenstar
Level 2: Rookie

My smart modem gen 2 is an Arcadyan LH1000. Firmware Version = 0.08.06r. Hardware Version = .01. It's FIREWALL is "ON" Defensive Strength = "Normal". The modem works well and download speeds are as advertised. Upload speeds are WOEFUL (single digit K ...

Jasmine13
Level 2: Rookie

I want to get rid of wifi and just use my fibre to the home connected NBN. How do I disable the wifi backup on the smart modem? As far as Telstra can tell me, I need to remove the sim card from the modem. Will this just disable the wifi and leave the ...

ReiTsu
Level 1: Cadet

I recently switched from a Foxtel modem to a Telstra SMG2. I live in an area where internet is pretty limited and we are a family of five that all you use internet extensively (e.g Netflix, YouTube and Online gaming etc.). When the modem first booted ...

Datel
Level 2: Rookie

Hello,Just received the new Arcadyan LH1000  modem/router, but I cannot figure out out to get it into bridge mode, as I need to configure my Meraki MX as a gateway with static IP address, thus I need the Arcadyan LH to be transparent to the Meraki. A ...

rachel99
Level 1: Cadet

For several months, I've had a Telstra Gen 2 box (Champagne 18.1.c) which has worked normally. A week ago, the wifi stopped being visible to new devices.  Most existing devices are still able to connect normally, but new devices can't find it or be m ...

arm1979au
Level 1: Cadet

I have successfully run a 2TB external USB drive on my Technicolor DJA0231 for a while now, until the drive died today. I'd like to purchase a bigger drive for my next one, but need to be sure what size drive the modem is compatible with. I've seen b ...

Janboy
Level 1: Cadet

Nbn

When is going to install my nbn connection

Thorpef1
Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

Longtime_Cust
Level 1: Cadet

I have HFC Cable NBN. ARRIS  CM8200 should the orange light on the back be flashing?

Maximilian8
Level 1: Cadet

Today I switched over to Telstra and got the "Telstra Smart Modem Gen 2". The one  made by Technicolor, the DJA0231 model.Works so far only on "backup mode" - I think that is what they call if it is accessing the net via the 4G network and inbuilt SI ...

Cat480
Level 1: Cadet

Not having much luck with the parental controls on my TG797 modem and judging from this forum neither is anyone else.im willing to replace the whole modem to fully utilise this feature. What’s the best one to buy?cheers

Panna3
Level 1: Cadet

I was prompted to update to 12.06.02.00 for my device (due to my router connection consistently dropping out or device randomly shutting off) - the update solved those issues however, lead to me being unable to see my data usage information in the mo ...

Bloggs2
Level 1: Cadet

Hi there, I am trying to restore openvpn access to my Synology NAS, after Telstra changed my modem to Telstra smart modem Gen 2 - with a Netgear Telstra Cable Adapter.   Note that I can access the Synology browser interface ok - only vpn access is no ...

Tony131
Level 2: Rookie

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

MisterQ
Level 7: Deputy Inspector

So, I have a relatively large internal home network - about 40-50 devices - computers are predominantly apple, and raspberrypis, assorted smart switches. I have set up a "pi-hole" on a PiZero to get rid of some of the crap traffic. I have also set mo ...

RogerZ
Level 1: Cadet

This may assist someone.  I have a next gen 2 modem and it worked fine for about 5 months.  Then I was unable to find the modem on the list of networks on my Windows 10 PC.   I spent days trying to sort the issue out believing it to be a windows prob ...

Couttsie
Level 1: Cadet

I’m on HFC - and since joining Nbn my internet keeps dropping out especially when more than one wifi user is connected to the smart modem my main computer is Ethernet but still drops out each day

Eco
Level 1: Cadet

Why is it humming

Martian2025
Level 1: Cadet

I have a Telstra Smart Modem 2.0 which I received recently when I connected to the NBN. I am trying to extend its wifi range using a Wavlink AC 1200 Aerial X range extender. I seem to have connected the 2 successfully, and can see the extended networ ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

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