CrowdSupport®
Broadband & nbn™

Modems & Hardware

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

MorganW92
Level 1: Cadet

Recently purchased a Gen 2 Booster for our upstairs level, couldnt connect it to our old modem, so went out and purchased the Gen 2 Modem which the Gen 2 Booster specifically states its compatible with. 

Now ive tried setting it up and no matter what ...

JaneyD
Level 2: Rookie

Hi, after a very stressful week dealing with Telstra I have received a new Gen 2 modem. I have been told by Telstra that setting up port forwarding is easy, but seen as 3 people at platinum support have been unable to help I am left wondering who it ...

carroll14
Level 1: Cadet

hi all, since swapping over to NBN we cant access stan...when launching stan it brings our moderm. we have delete stan and then downloaded it again but the issue is still there. hope someone can help us sort this issue out . we have a LG smart tv . t ...

Shazzy11
Level 1: Cadet

We have a Hydrawise Irrigation Controller that was connected by wifi ADSL successfully for 2 years. Just connected to NBN and same controller can’t establish successful internet connection. It can see wifi and connects but internet connection times o ...

gnkc03
Level 1: Cadet

Hi there,NBN was installed last week. I can't get our Fuji Xerox CM215fw to remain connected to our Wireless network. The IP address keeps changing every time the Printer is switched off. Every time I go to print, I go through the Control Panel and c ...

1CableGuy1
Level 2: Rookie

There is a recently announced vulnerability in the Broadcom chipset in some Cable Modems - see the Cable Haunt website Anyone know if any of the Telstra cable modems are affected by this?  

Frutsel
Level 2: Rookie

Hi All, I have a problem with my ADSL2+ internet. So I have a Telstra white frontier modem. I have very slow internet, only about 4Mbps.( telstra speed check home dashboard) I have checked outages and none are active on the website. Contacted Telstra ...

ausgumbie
Level 11: Detective

Hi all Just lending support to a mate up the street that there is in fact a significant NBN outage in our neck of the bee-yew-tiful suburb of Forest Lake, 4078, Queensland Australia. Apparently Manila had insisted to my mate that there were no outage ...

Readytogiveup
Level 1: Cadet

Where are the Telstra owned stores on the Sunshine Coast? Told to go to a Telstra owned store not a franchise to collect a modem which someone forgot to send out in the mail...

MorganW92
Level 1: Cadet

Recently purchased a Gen 2 Booster for our upstairs level, couldnt connect it to our old modem, so went out and purchased the Gen 2 Modem which the Gen 2 Booster specifically states its compatible with. 

Now ive tried setting it up and no matter what ...

Sharonmba
Level 1: Cadet

The telstra Gen 2 modem has a "pairing" button on it. I used it to pair a Telstra Tvoice cordless handset, but the handset died (out of warranty period) & telstra don't sell them anymore.  What other handset can you "pair" with the gen 2 modem, witho ...

L0max
Level 3: Gumshoe

I have just received a Smart Wi-Fi Booster Gen 2 (purchased online from Telstra) but there are no instructions included for setting it up with my Telstra Gateway Frontier modem. Can someone point me to a manual or something?

JaneyD
Level 2: Rookie

Hi Guys, I have an issue with accessing my alarm system remotely. Everything was fine until a Telstra technician advised me to do a factory reset without checking if I had anything set up. I have created a static IP for the alarm & added it to port f ...

gramel
Level 1: Cadet

Modem is currently showing software version:SG7E10001332 which is at least two updates behind the current release, how can I update this. This modem is acting irregularly and appears to be throttling througput and dropping the ethernet connection fre ...

rooman22
Level 2: Rookie

Hi i have a number of .mp4, .mkv, and .avi files on mu USB drive (along with .srt subtitle files). The USB is about 500GB and connected to my Telstra Smart Modem (NBN).I can read /write to the USB drive from my windows 10 PC (\\192.168.0.1) without a ...

Nate8
Level 2: Rookie

I updated my telstra Personal password, which in the past has also been the password my Netgear Modem uses, for my ADSL2+ connection.After changing my password on the telstra page, my internet connection stopped. Which I expected.When I log into mode ...

Direct57
Level 1: Cadet

I am trying to set up a Nighthawk D7800 for ADSL as a modem/router and it won't connect.I gaet an error asking me to check my ethernet port on modem and router and make sure there is a cable??I do not want to use a separate modem and router and wonde ...

BattleAxeBlock
Level 4: Private Eye

Hi All. I'm an Express VPN customer and have invested in a ASUS RT-AC87U which allows me to update the firmware and run OpenVPN. I have the trusty C6300BD (5510_V10415). I'm hoping to be able to have a WIFI from both devices available. My logic there ...

Dicko789
Level 1: Cadet

Has anyone identified the problem with the standby LTE connection dropping out and "SIM card is unplugged" message in the log ? I get this message in the log (see log find below) quite often and have to reseat the SIM card to restore the LTE connecti ...

stanwine
Level 1: Cadet

Following installation of NetGear Factory Reset.- resulting in firmware NTG9X50C_12.06.02.00the dreaded "Detecting service" appears on Nighthawk device. No usage information available.//m.home running on Mac OS Mojave 10.14.6 works OK. Are there any ...

wur280
Level 1: Cadet

netgear nighthawk m1 does not show usage for last 4 weeks - it was ok for last 12 months - why

Beep1
Level 1: Cadet

Recieved a new smart modem after mine was fried in a storm. The modem connects to a 4g switch with 3 computers and a printer running off it. Only 1 computer is connecting to the internet. Any advice on where to look to start sorting this out.. its a ...

OneTel
Level 2: Rookie

Hi, I have Netgear Nighthawk MK2 for my home internet using 4g.Even when i am not using much internet it uses up alot of data.  I've gone through my 50gb allowance in 2 weeks but i am rarely home using much internet.  i use more off my 4g phone and i ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

Does any one know what the custom settings in the Arcadyan version of the Telstra Smart Modem Gen2 do? Specifically the custom IpV4 and IPv6 rules at the bottom of image below. I have been able to work out that the settings in the table above block o ...

Tony131
Level 3: Gumshoe

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

jt67
Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

Tonka351
Level 1: Cadet

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more