CrowdSupport®
Broadband & nbn™

Modems & Hardware

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Windsweptand
Level 1: Cadet

Installed Smart modem as per instructions. Diagnostics and troubleshooting both show no internet connection and poor line quality. All lights solid green except ‘Online’ is orange/yellow and ‘Mobile Mode’ is off.  Previous modem had no problems ever. ...

Workingathome
Level 1: Cadet

A few weeks ago, my Telstra Smart Modem started dropping out and re-booting at random times for no apparent reason. Up to this point, it had been working more or less flawlessly for over a year. I put it down to network congestion due to everyone wor ...

Chicken-little
Level 1: Cadet

The NBN technician set it up in the kitchen. It needs to move to the lounge room as we are renovating the kitchen. We have a phone point in the lounge room that was there before the nbn was connected.

eva-3516
Level 1: Cadet

I tried to connect Netgear ex6200 wifi extender with Telstra jd0230, but the pair light always turns at the end. How should I connect the wifi extender with Telstra jd 0230?Thanks.

BelleDae
Level 1: Cadet

Hi, I recently moved into a place with Telstra Velocity already installed. So we bought a plan with Telstra, and our internet is sooo slow. I have just been informed by my more tech savvy boyfriend that our modem has been running on the LTE Sim card, ...

Niaz1
Level 1: Cadet

Hi I have issue with my wireless from yesterday. I couldn't connect with my smart TV to Telstra smart modem. I already try to use unticked Band Steering Enabled in my modem but still not working for my TV . anybody have any idea to help ? 

Nickomac22
Level 1: Cadet

Hey guys, how do I change my modem settings like the username 

Doble
Level 1: Cadet

Have recently moved house and not been connected. Unable to call for help due to covid 

Frenchette19
Level 1: Cadet

I’m trying to connect my Telstra ADSL internet using TP-LINK VR900 modem.Had technician come to the house to do phone line, said we just had to input Telstra account details into the modem but still can’t seemto get it to connect

C23
Level 1: Cadet

How do I get a replacement sim for my smart modem please as the one that came with it has been lost thanks to my curious son

IC71
Level 2: Rookie

Have setup parental controls on smart modem gen 2 (Arcadyan LH1000) however they are not working, is there a firmware update available or resolution available?

MaxSophie
Level 5: Eagle Eye

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

S-man20
Level 1: Cadet

Hi, I have recently switched from TPG NBN to Telstra NBN (HFC) and am using a third party modem: D-Link 5300. I would like to know how to configure the D-Link 5300 to Telstra's NBN. I have been reading related posts and have spoken to Telstra directl ...

Stevo52
Level 4: Private Eye

I have a Arcadyan LH1000 Smart Modem Gen 2 Boot version: 1.0.38-116.118 F/W: 0.09.11r This modem has actually performed very well for me in the 15 months it has been providing NBN internet service via HFC and I am pretty happy with it. However I am n ...

david45st
Level 3: Gumshoe

G'day,Old Foxtel cable Smart Modem replaced with a new Smart Modem when NBN connected a few weeks ago.Wifi good initially with my many Puppy Linux OSs connecting and running as before.However, I'm now seeing some OSs not seeing the Wifi signal from t ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

Chicken-little
Level 1: Cadet

The NBN technician set it up in the kitchen. It needs to move to the lounge room as we are renovating the kitchen. We have a phone point in the lounge room that was there before the nbn was connected.

Nickomac22
Level 1: Cadet

Hey guys, how do I change my modem settings like the username 

Doble
Level 1: Cadet

Have recently moved house and not been connected. Unable to call for help due to covid 

C23
Level 1: Cadet

How do I get a replacement sim for my smart modem please as the one that came with it has been lost thanks to my curious son

Fadi3
Level 1: Cadet

I just noved houses and submited moving hoses form and after two days i still have no internet byw the light on the front of the moden is green.

Sea123
Level 1: Cadet

I am connected to the internet, all lights on back of modem are all green, modem is a Telstra smart modem gen 2

AnnStu
Level 1: Cadet

How do I know if someone has changed my wifi password? The login and password recently provided with my modem isn't working  

Jujujan
Level 1: Cadet

I just move to new place. Got a smart modem from Telstra, but had to buy an nbn box myself. No internet... not sure what to do

Joshua1290u
Level 1: Cadet

So i was ordering a wifi router so i can get wireless board band and messed up my order how do i cancel ? 

Goodfairy1
Level 1: Cadet

Help please our nbn fixed wireless was working well until yesterday now we have no internetThe white online light is off I have tried setting the modem, I’ve changed modem to one we previously used our neighbours is working so no outages & ive plugge ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more