Broadband & nbn™

Modems & Hardware

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
davids45
Level 4: Private Eye

G'day, I have an Epson WF2510 multifunction printer on our home network.Not wanting to reset computers when the 500-hour DHCP lease again expires and the printer has its DHCP IP address changed, I've used the still-has-Windows laptop here to set the ...

justinwwj
Level 1: Cadet

Hi Everyone,I have recently switch to Telstra Cable.I was given a Telstra Smart Modem Gen 2 and cable modem.I found the Telstra smart Modem is not so smart.The Wi-Fi connection constantly drop off on some device like android tv box or laptop. Sometim ...

plumtreed
Level 5: Eagle Eye

It is impossible to describe how poor Telstra support really is.....If you have a problem they have established systems that lead you around from robots to real people in India who try to solve your problem in Oz......as if!   You are also offered a ...

embalmer
Level 1: Cadet

s there any way to disable the factory reset so that the kids can't get access once I have changed the wifi password. Connected to Telstra nbn

Dav17
Level 1: Cadet

Everything else works fine, had it about a month

Mikezz
Level 2: Rookie

Hi,

I have a Netgear Gateway Max C6300BD

Even though it's a cable modem, I have read that it still has a DECT chip that cannot be turned off, leading to high radiation readings (they are just as high as with the wifi turned on).

Is there any other Telst ...

Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

RandomAussie
Level 3: Gumshoe

I know this is officially unsupported but i was sucecessful with aquiring this information once before: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/ports-for-firewall-in-front-of-telstra-router/m-p/720153#M36304 So these settings don't wor ...

Dinga78
Level 1: Cadet

Hi
Changed over from the telstra gateway modem as part of the nbn move.

The gateway was faultless on adsl 2+

The smart modem replacement worked poorly last night with regular dropouts. Now this morning it is dead with no lights on at all.

I tried unplugg ...

SGGJC
Level 1: Cadet

I have just installed this modem. The broadband is working well. However my voip service is not working. What are the correct voip settings please ?

davids45
Level 4: Private Eye

G'day, I have an Epson WF2510 multifunction printer on our home network.Not wanting to reset computers when the 500-hour DHCP lease again expires and the printer has its DHCP IP address changed, I've used the still-has-Windows laptop here to set the ...

Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

Neggy-Z
Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

USB
Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

frederick4
Level 1: Cadet

tried entering modem username and password as per modem name plate will not allow

SL71
Level 1: Cadet

Has anyone tried connecting a Synology rt2600ac to Telstra FTTP? What Internet Connection settings should I be using? I have tried PPPoE (using my login credentials) and Auto but the best I can get is a “Limited Connection” with both methods which gi ...

Brockaholic
Level 2: Rookie

G’day I have a static IP address so I can connect to my home network remotely.

Since I transferred to the NBN the static ip no longer works.

I tried to change the WAN IP address in Advanced > Internet settings but it can’t be changed (read only).

I have ...

abthomp
Level 9: Captain

Hooked up our Technicolour Gen 2 this morning. All went well and everything is on line. Only issue I have noted is that on our previous Technicolour Gen 1 modem wifi speeds were 2.4 = 65Mbps and 5 = 2100Mbps.On the Gen 2 the 2.4 speed is 65 but the 5 ...

Bolognie1
Level 1: Cadet

Have a Telstra Smart Modem Gen 2 set up in bridge mode as I have a netgear router as my main.  I wanted to connect a drive for network file sharing but realised in bridge mode there seems to be no option for this.  Is there a convenient solution or w ...

Buff1969
Level 2: Rookie

Hi,

Telstra just sent me a new Smart Modem Gen 2 (thanks Telstra).  We have quite a big house so the wireless network struggles at the furthest point away from the modem.

Is there some way I can use the old Telstra modem as wireless network booster?

Tha ...

Rich210
Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Tech22
Level 1: Cadet

I’m setting up a Meraki MX to Telstra Netgear V7610 site-to-site VPN, but get the below error from the Meraki, May 14 14:50:51 Non-Meraki / Client VPN negotiationmsg: ignore information because ISAKMP-SA has not been established yet.May 14 14:50:41 N ...

ITcrazy
Level 2: Rookie

Hi,We had to reset our Telstra Gateway Pro V7610 today due to no internet service, once we got everything back up and running I had to go back and configure all the settings for SSID's etc. The one thing I cant get working again is remote management, ...

Paulmc56
Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

PGee
Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

doxxie
Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RAhttps://www.dnsomatic.com/ Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through all.dnsomatic.com as ...

CommsGipp
Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet 192.168.80.0 with address mask 255.255.255.0 (i.e. stock standard addre ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more