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Adz11
Level 1: Cadet

It’s been frustrating me to no end. I can’t get my other ISP to work on this modem. 

The connection is PPPoE a s VLAN

Thorpef1
Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

Draco
Level 3: Gumshoe

Setup my whitelist in my wifi acl mode settings last night. This morning had wifi connectivity issues on my phone & hence plugged off power to my Telstra nbn smart modem2 & replugged after a few mts. Wifi connection to affected device came back on. H ...

HI30
Level 1: Cadet

Hi, I am using the telstra smart modem Technicolor DJA0231 and since earlier today, the internet went down for 10 mins and after that I cannot use the 2.4 ghz band on any of the devices. I have a few smart plugs, tv, ip cameras which use the 2.4 ghz ...

Starfish11
Level 1: Cadet

After receiving our new Telstra Smart Modem we noticed it is missing the red and yellow WAN cable. Can this be purchased at a computer store? 

Martian2025
Level 1: Cadet

I have a Telstra Smart Modem 2.0 which I received recently when I connected to the NBN. I am trying to extend its wifi range using a Wavlink AC 1200 Aerial X range extender. I seem to have connected the 2 successfully, and can see the extended networ ...

flipflop2
Level 1: Cadet

Delivery time

cashy2
Level 2: Rookie

I have been using the Technicolor TG799Vac modem with NBN for the past 3 years. Today, I replaced it with a Telstra smartmodem, as the old one was not working anymore. Since I installed the new modem, the old Panasonic handset I was using (succesfull ...

Sprat1
Level 2: Rookie

Hi, i cant find a category for this issue but hope someone can help. Have just changed to telstra fixed wireless with a Gen 2 smart modem. All works fine but the modem website keeps coming up continuously on the tv. Have tried everything i can think ...

cashy2
Level 2: Rookie

Following a recent thunderstorm, my modem/router is showing no internet signal. After 4 very frustrating calls to the call centre (obviously not in Australia), multiple attempts to do the same troubleshooting routine AND having a set date and time ra ...

Thorpef1
Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

Longtime_Cust
Level 1: Cadet

I have HFC Cable NBN. ARRIS  CM8200 should the orange light on the back be flashing?

Maximilian8
Level 1: Cadet

Today I switched over to Telstra and got the "Telstra Smart Modem Gen 2". The one  made by Technicolor, the DJA0231 model.Works so far only on "backup mode" - I think that is what they call if it is accessing the net via the 4G network and inbuilt SI ...

BoyWithCamera
Level 1: Cadet

Hi, I forgot the login to the telstra gateway setup page of my F@st5355 modem.I know the password resets to default if you factory reset the modem ....my question is though...wont all the configuration/ username& password settings be gone when I rese ...

Banx
Level 2: Rookie

Hello, I recently have been connected to the NBN via fibre to the node (only took Telstra 4 months:-). I have connected to the NBN via the node with success using the Telstra Gen 2 modem/router with the wifi turned off and utilising the ethernet port ...

cabat10
Level 1: Cadet

I reluctantly switched from ADSL to NBN about two weeks ago. I believe it's FTTN.Apart from two outages in less than a week :-( it appears to have transitioned ok.And then...My kids turned our Xbox 360 and no connection to the internet. This previous ...

Compvet46
Level 1: Cadet

Home phone on NBN router stopped working last week, checked and said "outage" at our address. After nearly 2 hours on mobile to NBN support, tried new phone cable, another phone which was working, many resets and trials, still no home phoneline???

chipp
Level 2: Rookie

HiIs it possible to find out when the software of my Smartmodem DJA0230 was updated ??Thanks in advance

GregW
Level 13: Super Sleuth

I have recently got a Gen 2 smart modem to enable me to extend my local network better with a Gen 2 booster also, as well as get better local network speeds which it has done. Unfortunately the Gen 2 modem connects to the NBN "slower" than the Gen 1 ...

EmptyG
Level 1: Cadet

Just got the Telstra smart modem gen 2 and I was told that the landline will active later on, let me use the mobile mode for now. I powered the modem and three lights are green, online, mobile mode and mobile signal. Also in the setting page shows (y ...

Martian2025
Level 1: Cadet

I have a Telstra Smart Modem 2.0 which I received recently when I connected to the NBN. I am trying to extend its wifi range using a Wavlink AC 1200 Aerial X range extender. I seem to have connected the 2 successfully, and can see the extended networ ...

Alex_Hutchinson
Level 1: Cadet

The phone light on my t box keeps turning blue and the box itself makes an almost phone ring like noise, several times a day, without any prompting on my end. I've been unable to find any indication that this is a normal behaviour. The t box is not u ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

jt67
Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

Tonka351
Level 1: Cadet

deagles
Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

wobblesack
Level 1: Cadet

I have 4 phone lines on DOT with 2 on the Telstra v7610 Gateway and 2 on the Cisco SPA112. I want to add a second SPA112 and take the 2 Lines off the v7610. I have bought the second SPA112 and configured in Call Conductor but the device will not work ...

wdurrani
Level 2: Rookie

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

Fabrice1146
Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

rocket-
Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

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