CrowdSupport®
Broadband & nbn™

Modems & Hardware

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

SteveH4
Level 1: Cadet

My NBN NTD has broken recently i think due to a power surge.  It Will not power on and I’ve tried a different transformer pack also a different power outlet- I’m pretty sure its deaddoes anyone know can you pick one up in store?

dantoc
Level 1: Cadet

Hi 343GuiltySpark Can you assist.My modem keeps switching to safe mode or the blue light on the front of the modem Thanks Daniel tocchetto 

RooKaz
Level 1: Cadet

Hi I have a quick question! I am on a Cable connection here at my home and I have just received my new Telstra Smart Modem, Get 2, with Voice Backup. It’s due to be installed next week… After unpacking the modem, I noticed that the modem (Model: LH10 ...

Jonboy1
Level 2: Rookie

I cannot connect to my FTP server via Telstra Smart Modem Gen 2 via the NBN. Prior to migration to NBN, all was fine with no worries. I was on Broadband via Foxtel cable. Now on NBN via the same cable. I can connect by hot-spotting my mobile or I can ...

MaryP23
Level 1: Cadet

NBN

I’d like to know when nbn is connected please at <removed for privacy>

Barrysbird
Level 1: Cadet

Hi, the pair light on my new smart modem went red after I used it to connect my printer, now it has no colour at all. I’ve pushed it a couple of times and it flashes green, for a while and then turns off completely.

rooman22
Level 2: Rookie

Hi i have connected my HDD to the Telstra Modem Gen 2 so it acts as a media player. I have a number of mp4, mkv and avi files on it and they play via my smart TV LG TV (LG OS).However i am unable to fast forward or rewind any of these videos as they ...

rooman22
Level 2: Rookie

Hi i have a number of .mp4, .mkv, and .avi files on mu USB drive (along with .srt subtitle files). The USB is about 500GB and connected to my Telstra Smart Modem (NBN).I can read /write to the USB drive from my windows 10 PC (\\192.168.0.1) without a ...

mfragg
Level 3: Gumshoe

Posting this experience in case others also have issues.  Purchased a new iPhone 11 and after migrating the backup from iPhone 7 plus (via wifi) the wifi would stop as soon as I walked away from the where the router was located.  I then went on a man ...

random_dude
Level 1: Cadet

Just got NBN installed. I plugged my existing MX64 meraki router into the telstra smart modem and almost everything is working ok. The only exception is the existing port forwarding I had set up no longer works. Is having the smart router connected t ...

rooman22
Level 2: Rookie

Hi i have a number of .mp4, .mkv, and .avi files on mu USB drive (along with .srt subtitle files). The USB is about 500GB and connected to my Telstra Smart Modem (NBN).I can read /write to the USB drive from my windows 10 PC (\\192.168.0.1) without a ...

Nate8
Level 2: Rookie

I updated my telstra Personal password, which in the past has also been the password my Netgear Modem uses, for my ADSL2+ connection.After changing my password on the telstra page, my internet connection stopped. Which I expected.When I log into mode ...

Direct57
Level 1: Cadet

I am trying to set up a Nighthawk D7800 for ADSL as a modem/router and it won't connect.I gaet an error asking me to check my ethernet port on modem and router and make sure there is a cable??I do not want to use a separate modem and router and wonde ...

BattleAxeBlock
Level 4: Private Eye

Hi All. I'm an Express VPN customer and have invested in a ASUS RT-AC87U which allows me to update the firmware and run OpenVPN. I have the trusty C6300BD (5510_V10415). I'm hoping to be able to have a WIFI from both devices available. My logic there ...

Alpaaca
Level 2: Rookie

Hello, We were having issues with our internet earlier so Telstra sent us a Smart Modem Gen 2 but it keeps dropping out constantly, This is very frustrating when it comes to online games because you get kicked mid game. Everytime it happens I have to ...

sma888
Level 3: Gumshoe

I have installed a TP-Link TL-WN881ND wireless PCI Express Adapter on my new desktop. I am disappointed that while my iphone and ipad both have a DL speed of around 45Mbps, my PC can only achieve around 15-20Mbps at the same location within my house. ...

Waldo3
Level 1: Cadet

Hi all,I have two questions, grateful for any help with this!I have a new Smart Modem Gen 2 since we just got NBN. 1.I just noticed that when I I open the modem/router login page (http://192.168.0.1/login.htm) that the correct password is already ent ...

Oliver_
Level 1: Cadet

Is there a way to block websites on Telstra 4gx wifi plus?

TheNeedForHelp
Level 2: Rookie

So I am dealing with this annoying problem where the basic idea is that the WAN/DSL light on the smart gen 2 is not on when connect from the NBN router to the modem using the yellow and red cable. The NBN status is all green and no flashing, and ever ...

rv76
Level 2: Rookie

Recently had F@st 5355 diagnosed as faulty and was sent out the Smart Modem 2 (LH1000) as a replacement. I noticed that the modem signal light wasn’t on and having checked cf4’s excellent manual went into the modem and confirmed under Advanced > Inte ...

1CableGuy1
Level 2: Rookie

There is a recently announced vulnerability in the Broadcom chipset in some Cable Modems - see the Cable Haunt website Anyone know if any of the Telstra cable modems are affected by this?  

stanwine
Level 1: Cadet

Following installation of NetGear Factory Reset.- resulting in firmware NTG9X50C_12.06.02.00the dreaded "Detecting service" appears on Nighthawk device. No usage information available.//m.home running on Mac OS Mojave 10.14.6 works OK. Are there any ...

wur280
Level 1: Cadet

netgear nighthawk m1 does not show usage for last 4 weeks - it was ok for last 12 months - why

Beep1
Level 1: Cadet

Recieved a new smart modem after mine was fried in a storm. The modem connects to a 4g switch with 3 computers and a printer running off it. Only 1 computer is connecting to the internet. Any advice on where to look to start sorting this out.. its a ...

OneTel
Level 2: Rookie

Hi, I have Netgear Nighthawk MK2 for my home internet using 4g.Even when i am not using much internet it uses up alot of data.  I've gone through my 50gb allowance in 2 weeks but i am rarely home using much internet.  i use more off my 4g phone and i ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

Does any one know what the custom settings in the Arcadyan version of the Telstra Smart Modem Gen2 do? Specifically the custom IpV4 and IPv6 rules at the bottom of image below. I have been able to work out that the settings in the table above block o ...

Tony131
Level 3: Gumshoe

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

jt67
Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

Tonka351
Level 1: Cadet

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about direct debit and the Telstra 24x7 App ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now