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Telstra (Retired) Chi_Vi
Telstra (Retired)

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is: or for cable type in   If you know your passwor ...

Level 4: Private Eye

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

Level 2: Rookie

I recently moved house and am trying to set up port forwarding for a server, though it isn’t working. It was easy to do at my old house with my old router, though with the new smart router everything I am trying to do isn’t working. Any assistance wo ...

Level 1: Cadet

Got connected to Telstra NBN HFC last week and have had nothing but problems connecting all devices via a Unifi switch. After 5 mins browsing times out and modem becomes unresponsive to the login page. Funny enough all devices connected to the Unifi ...

Level 2: Rookie

We put Fixed Wireless in a couple of weeks ago and since then we cant get good in house wireless signal at the other end of the house. Can i put a different router in or do I have to stay with the TELSTRA crap box? The Smart router seems to have a po ...

Level 1: Cadet

Hi, I have a Technicolor TG797n v3 that requires a firmware update, but I am no longer a bigpond costumer for my home internet.Am I still able to have the update pushed through? 

Level 1: Cadet

After many years of delays FTTC NBN has finally arrived at our place. I entered into a contract with Telstra last week and was advised that the appropriate equipment would be sent to my address this week for connection. Unfortunately nothing is happe ...

Level 2: Rookie

Hello, I have recently had a Smart Modem Gen 2 delivered to me. 
Ever since using it I have experienced my modem dropping out / restarting multiple times through out the day. 
I have had multiple tech support sessions. 
They have done stability orders t ...

Level 2: Rookie

I just installed Smart Modem Gen 2 and it is on mobile network the whole time. Calls to Telstra Platinum were sheer waste of time telling me there is an outage in my area when my old Gateway Max worked fine 10 minutes earlier. Any help is greatly app ...

Level 1: Cadet

I am asking the knowledgeable crowd about trying to solve my NAS problem I have just moved to a new location with NBN and I am using the Telstra Smart Modem Gen 2. Everything connects perfectly except for my QNAP NAS which after a couple of minutes I ...

Level 1: Cadet

I have a D-Link camera. It was streaming well on my iPhone X but then telstra tech put in a new nbn WiFi modem .. now I can only live stream from my phone when on same WiFi network .. on 4g I get ‘video live stream is lost’ .. everything else works f ...

Level 1: Cadet

We have received the Telstra Business modem V7610 - FW V2.2.2.21, ready for our NBN connection, however as we are having intermittent issues with our ADSL connection, and Telstra Level 2 Tech Support have advised that as their line test came back ok, ...

Level 1: Cadet

I am connected to the NBN via HFC and use my own modem/router which is an ASUS AC1900 Dual Band and the NBN Box is a ARRIS CM8200. I need to connect my Uniden XDect 7055 Base to the modem to be able to still use the landline after end of Feb but how ...

Level 2: Rookie

Hi. I'm trying to set up a shared network drive on a Telstra Gateway on Windows 10. After half an hour on hold do Telstra that asked my to pay for technical support for their own hardware, which is ridiculous. Anyway, I have a Telstra Gateway DJA0230 ...

Level 1: Cadet

Hi, I've got a USB mounted on the modem and I can see the files from my TV and Win computers. I can't access it from my iMac. Any help would be appreciated. Thanks, Geoff

Level 1: Cadet

Just received this modem and trying to set up static routes that I had in my TP-link but cant find anywhere to do it - is it not an option or am I missing it?

Level 3: Gumshoe

I purchased 2 sets of wifi boosters (4 disks in total). I was able to setup the first set (2 disks) with the Telstra home dashboard app (disc 1 connected to router and disc 2 upstairs). But I have tried everything to connect the additional 2 disks to ...

Level 21: Augmented

but does anyone still have a TG799 VAC power supply floating around....   i need the details on the power supply only..   - what name labels are on it  - what model/serial number it has - voltage supply input / output   any other details would be hel ...

Level 1: Cadet

WiFi Analyser tells me I have 3 copies of my local WiFi signal. All hidden, all with the same uptime, same signal strength, all with different MAC addresses. What gives?

Level 3: Gumshoe

Hi all. I have a 3TB drive partitioned into two - ~1TB for photos, ~2TB for media and movies - but I can't seem to map the drives in Windows. Can someone help me with this?  Edit: should also point out they're NTFS formatted.       

Level 1: Cadet

We don't want electromagnetic radiation being emitted into the home 24/7. How do we turn off the wifi on modem the switch makes no difference!! The meters alarm went off when it was close to it!! It's disgusting that you are making people so sick!

Level 1: Cadet

I'm having trouble getting my USB hard drive shared on the network via the C6300BD modem. I have enabled USB File Sharing.I can see the hard drive displayed when I access the network folder at which shows the USB HDD (Seagate Backup).  Wh ...

Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RA Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through as ...

Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet with address mask (i.e. stock standard addre ...

Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Level 1: Cadet

Level 2: Rookie

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

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