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Telstra Products & Services Team Chi_Vi
Telstra Products & Services Team

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:  http://10.0.0.138/ or for cable type in  http://192.168.0.1/   If you know your passwor ...

DanFenton
Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

FrankP2
Level 2: Rookie

Hi, First post here. I have a TG799vac NBN modem and a Canon MX870 printer set up to run wirelessly. For 9 months it has worked flawlessly. Suddenly, in the last couple of days and with no changes to my setup whatsoever, to make my printer work I hav ...

BoringOlPaul
Level 1: Cadet

So, I went to bed last night everything was fine and I wake up to my modem without internet (solid red eco and solid red internet). I’ve been all over the web and forums trying to fine a solution and nothing, I’ve tried hard resets, disconnected ever ...

Grandma1949
Level 1: Cadet

Nbn

After an 8 hour outage which has finished I no longer have a phone or nbn. I’ve done nothing to cause this. Just no status or internet. Green lights on wifi and sect. Help please.

Wombat88
Level 2: Rookie

I have purchased a Netgear D7000v2 but it does not detect the Telstra bigpond ADSL connection. My old modem works fine but when I switch the DSL cable to the new modem it does not detect the ADSL connection. All cables a plugged in correctly. I am on ...

Entombed
Level 1: Cadet

I have the new F@ST 5355 2 days ago I plugged it in and everything worked fine until now. The 5G wifi network connected fine with my iPhone 6S plus but today it dropped out.  When I try to reconnect it keeps telling me the password is incorrect.  Obv ...

perriko
Level 2: Rookie

After 3 months of screaming frustration with my modem, Telstra issued me with a Frontier modem. This generally works fine, however when I changed the 2.4GHz SSID, it changed the 5GHz SSID to be identical and "greyed out" the ability to change the 5GH ...

james48
Level 1: Cadet

My internet keeps dropping out and I know its a DDos attack since this guy is messaging me my public IP. He says he will continue to DDos me and really starting to get annoying because my family uses the internet everyday, so is there anyway to chang ...

Spud42
Level 3: Gumshoe

Hi, I have just upgraded to the TG800 from the TG797. however i have 1 problem. the USB enclosure i had my media on and worked with the TG797 does not seen to work on the TG800. If i browse to the router under USB devices on the overview page it show ...

BL5200
Level 1: Cadet

Looking at wifi extender to improve signals thoroughouy our house. I'm not technically minded so any help is appreciated. We are on NBN using a f@st 5355. Tried using a NETGEAR N300. It says to use WPS button but can't find it on the f@st 5355. Tried ...

Mahalazk
Level 1: Cadet

I would like to connect a Frotigate 60E-DSL to NBN. I have seen on the forums that Telstra use IPoE. The DSL port on the Fortigate can be configured for DHCP / PPPoE / PPPoA. will I be able to get it to work? Thank you. 

perriko
Level 2: Rookie

After 3 months of screaming frustration with my modem, Telstra issued me with a Frontier modem. This generally works fine, however when I changed the 2.4GHz SSID, it changed the 5GHz SSID to be identical and "greyed out" the ability to change the 5GH ...

Paulynnie
Level 1: Cadet

I have a Gateway Frontier which doesn't allow devices in the home to connect to the internet. When the online light is green then all other devices such as smart phones, Apple TV, tablets, laptops etc all show a good connection to the gateway but tha ...

jakejacobs
Level 2: Rookie

Hi, I need to assign a static IP address to my media centre in order to access a streaming service.  I've searched to see if it can be done with the Sagemcom F@st 5355 that was installed with my fttp NBN but can't find any way to do so.  Is the Sagem ...

CB4573
Level 1: Cadet

Hi all, I am wanting to upgrade from my Gateway modem/router to a D-Link DSL-5300 COBRA AC5300 Wave 2 MU-MIMO Wireless Modem Router . Just want to make sure that it will will connect to FTTN as i had a Netgear D7000 previously that would not connect ...

Kevin37
Level 1: Cadet

Is there a cost to have a static ip address?

Level 22: Superhuman cf4
Level 22: Superhuman

I have just moved from ADSL to NBN FTTN.There are  several Ip cameras that have  port for warding set up in the gateway so that they can be accessed remotely by using the gateways external address plus the port number of the camera. This works OK whe ...

westaus
Level 1: Cadet

Can anyone help with port forwarding on the new Telstra Gateway Max Cable modem? I am a member of a volunteer emergency services group who supply a VOIP phone for communications.  When I can make calls out , the other party hears me but I can not hea ...

doobey1231
Level 1: Cadet

hey guys just wondering if the gateway frontier modem has an option to set up scheduled weekly system reboots? my old modem/router could do this, i was just wondering if this was possible and if so could someone direct me to the section to do this

Tha ...

Chhoy
Level 2: Rookie

My nbn connection box has only two green lights: power and downstream. upstream and online lights don't appear at all. telstra gateaway: backup is yellow, link is green and online is magenta/pink/purple. it has been more than 5 hours since i've insta ...

iamtaso
Level 2: Rookie

I've had this issue for a while now. Line tests seem to be fine, had technicians come and check everything up to and past the exchange for other stuff as well and everything is fine...even had my port changed about 2 months ago. 1970-01-01 10:00:32 [ ...

james48
Level 1: Cadet

My internet keeps dropping out and I know its a DDos attack since this guy is messaging me my public IP. He says he will continue to DDos me and really starting to get annoying because my family uses the internet everyday, so is there anyway to chang ...

Csx25
Level 1: Cadet

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

bundyfree1
Level 1: Cadet

Any one else have this issue 17/18. We came home from holidays and all my inbox emails have gone. Was all there the 29th Dec 17 and when I checked on Monday mine have all gone from my main bigpond emails. Lost from outlook and webmail. I have another ...

Ummerr
Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

amgems
Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

Cyberdoc
Level 1: Cadet

Tech had to go to the exchange and change my ADSL2+ connection to a different port on the DSLAM I'm getting these stats now – how do I interpret them? DSL stats Parameters Last 15 min Current Day Prior Day Showtime Link Retrain Count 0 2 0 0Sync Band ...

wally12
Level 1: Cadet

Hi could anyone help me in connecting a NVR wireless camera box to my exsisting wireless network,I have tried a Netgear WN range extender but it does not connect .I think the main trouble is once router is plugged into box by the lead there now way o ...

AndyBris81
Level 1: Cadet

 Here’s how I got my Cisco 887va router working on the Telstra network via an NBN FTTN (VDSL2) connection without constant line sync drop-outs.
What you’ll needYou’ll need a Cisco Service Contract covering the serial number of the router you want to d ...

PHRAETUS
Level 2: Rookie

We've been having some issues with our FTTN NBN service disconnecting.
It would seem to be a reasonably common issue. For the most recent support call I was asked to monitor the stability of the connection. I'm not able to stand over the modem 24/7 & ...

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