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Level 1: Cadet

I am trying to set time of day access rules for individual devices on the Arcadyan Gen 2 modem but the parental controls wont seem to let me set two different rules for the same mac address. So I cant for example set access until 10pm on school night ...

Level 1: Cadet

Hi all - I've done as much research as I can but its driving me nuts...I successfully created a shared media drive attached to the modem and I can play the video files - that was surprisingly easy.....but I cant for the life of me work out why it ign ...

Level 1: Cadet

Telstra DECT cordless handsets T-Voice-503 paired to a Telstra Smart modem Gen2 DJA0231TLS (Technicolor) frequently loose their VOIP connection. Have three T-Voice-503 paired to the modem they all loose their connection every two or three days. Havin ...

Level 1: Cadet


So per the title, I have an Arcadyan LH1000 on fw: 0.07.05r. I've noticed that in the past month or two, there will be a random number of days when my internet drops out for a few hours at a time. Each time, I notice something like this spammin ...

Level 1: Cadet

I have a Arcadyan LH1000 modem and a device 'Hubitat' connected to my network it connects to the internet to get software updates. The the software updates to this device start but do not download. By that I mean the request to download is sent but i ...

Level 2: Rookie

Hi I was just wondering if anyone has a fix to the problem where all the PlayStation’s in my house now have trouble connecting to servers. All of them went down at the same time last weekend and all fail to connect to servers. i have talked to the le ...

Level 1: Cadet

Hi, recently set up the Telstra Smart Modem Gen 2. Now other wall sockets in the house are no longer connected to the internet (ie TV, Playstation). Before swapping modems everything was connected and worked fine. How do I get the new modem connected ...

Level 2: Rookie

need following info:SIP usernameSIP passwordsip proxy serversip registrar serversip outbound proxy Can not work out most of these from lookin at telstra smart modemThanks for help

Level 1: Cadet

 Order no 1-2020506371548status is still outstanding NBN connected in May, keep receiving messages to turn on NBN, yesterday spent ages on the phone because my home phone number was changed NOW back to old number, can you please solve this problem, T ...

Level 1: Cadet

I have a TG797n V3 that I have 12  port forwarding rules in place.  Everything works but some of the rules are obsolete and I want to add some more. I can click edit, make changes then click apply but the changes do not save.  Clicking X to delete re ...

Level 2: Rookie

  Hi,      Will the Telstra Smart Modem Gen 2 have a firmware upgrade to support Apple's new "Homekit-enabled Router" standard?   Also is there any news on release timeline of Smart Modem Gen 3? Will it support Wifi 6 and 5G mobile backup?   Cheers,  ...

Level 2: Rookie


I have a Telstra Smart Modem Generation 2, and i was just wondering if would be able to connect NordVpn to that modem?

Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

Level 1: Cadet

I have the Telstra Gen2 Smart Modem. I am looking to get myself NordVPN or another similar service.  I just wanted to confirm if this Modem would allow me to connect using one of these services? I am unfamiliar with how these service work but would I ...

Level 1: Cadet

The Telstra Smart Modem Gen 2 only allows you to define maximum of 10 MAC address to IP address mappings in the DHCP configuration. Is there any way to define more than 10 MAC to IP mappings? I have lots of devices in the house that require static IP ...

Level 1: Cadet

Hi, I have successfully port forwarded and view my NVR and IP cameras when on 4G but when I'm connected to the same wi-fi at home I can't see the cameras using the same app. If I turn wifi off I can see them again. I can see them on wifi if I change ...

Level 1: Cadet

Does anyone know which one is better in terms of wifi performance. More specifically 5ghz wifi. I just got connected onto the NBN and I find not being able to change the dns on the smart modem to be quite a deal breaker. So I plugged my Netgear R7000 ...

Level 1: Cadet

Sorry if there is a post already answering this but I’ve looked and troubleshooted thoroughly with no luck. I received my Telstra Smart Modem Gen 2 today, and my suburb has been NBN ready for a couple of weeks now.I connected my devices to the new mo ...

Level 4: Private Eye

Are these considered normal results? its a Sagemcon f@st 5355 modem. 

Level 1: Cadet

How do I update my Smart Modem. The NBN was down when I received it and switched it on, so I don’t know if it would update its software over the cellular or not. How would I find out?. After days of waiting the NBN is finally back on and I see the mo ...

Level 1: Cadet

 Order no 1-2020506371548status is still outstanding NBN connected in May, keep receiving messages to turn on NBN, yesterday spent ages on the phone because my home phone number was changed NOW back to old number, can you please solve this problem, T ...

Level 1: Cadet
Level 1: Cadet

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

Level 1: Cadet

It seems that with the latest firmware update for the Smartmodem gen 2 (Firmware Version 18.1.c.0347-950-RC) Telstra have introduced a bug. It now looks like if you change the local device IP address and the DHCP start/end address the modem locks up. ...

Level 2: Rookie

I just had my NBN installed today complete with the new Telstra Smart Modem, and the first thing I wanted to do was put it in Bridge Mode because I'd rather clear the way for my Netgear Orbi to distribute the Wi-Fi signal. The problem is, when I set ...

Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Level 2: Rookie

Hi,We had to reset our Telstra Gateway Pro V7610 today due to no internet service, once we got everything back up and running I had to go back and configure all the settings for SSID's etc. The one thing I cant get working again is remote management, ...

Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RA Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through as ...

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