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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Antonio_92
Level 2: Rookie

Hi, I am trying to understand whether buying a wireless router and inserting a Telstra sim into it, will allow me to have 4G internet? A few other threads, have seemed to run into issues?

nwally
Level 1: Cadet

I have the mobile HTC 5G hub as my primary internet access at home (didn't want to go down the nbn path), but there does not seem any way to connect devices via WPS (air conditioner is my issue). Is there a firmware/software upgrade available?

maggett
Level 1: Cadet

Just got off the phone to support for a hardware issue with a Telstra modem.  The issue is faulty equipment and intermittent power loss. I was told that internet dropouts a few times a week is expected and normal behaviour - I would be unhappy with t ...

siers
Level 2: Rookie

I've recently swapped out a failing Telstra Gateway (Sagemcom F@st5355) with a Telstra Smart Modem (Technicolor DJA0230). Whilst swapping over was a piece of cake and everything works on the new router - I've noticed that the 2.4GHz WiFi signal stren ...

sg20
Level 1: Cadet

My Telstra Smart Modem has stopped working. What’s the quickest way to get it replaced? It was just installed a month or so ago, so it’s under warranty 

MrStrong1974
Level 1: Cadet

And I can’t for the life of me get it to connect to my home network!!! I’m running a xs iPhone but has all so tried a sumsung too , do I need to change settings in my modem??

Mukul2
Level 1: Cadet

Hi,How can i use Huawei B315s-607 4g Modem with telstra? it works with vodafone sim but shows red light with telstra sim which works fine on my phone.

siers
Level 2: Rookie

Does anyone have any experience with swapping out an older Telstra Gateway (Sagemcom F@st5355) with a new Telstra Smart Modem (Technicolor DJA0230) on an NBN FTTN connection? The existing Telstra Gateway (Sagemcom F@st5355) modem is continually reset ...

LR41
Level 1: Cadet

I am connected (or supposed to be to NBN.  I have had problems with my gateway modemafter numerous fruitless calls and non appearance of technicians,  the green lights have appeared.     BUT I can’t connect to the modem.  When I search on my iPhone o ...

MRT4
Level 2: Rookie

Since transitioning from Telstra Cable to NBN my phone system registers phantom calls, sometimes in the early hours of the morning. Two to three rings and that is it. Log entries as follows correlate to the time registered. Can anyone shed any light ...

maggett
Level 1: Cadet

Just got off the phone to support for a hardware issue with a Telstra modem.  The issue is faulty equipment and intermittent power loss. I was told that internet dropouts a few times a week is expected and normal behaviour - I would be unhappy with t ...

siers
Level 2: Rookie

Does anyone have any experience with swapping out an older Telstra Gateway (Sagemcom F@st5355) with a new Telstra Smart Modem (Technicolor DJA0230) on an NBN FTTN connection? The existing Telstra Gateway (Sagemcom F@st5355) modem is continually reset ...

HaloTop
Level 1: Cadet

I am having a frustrating problem. My camera Foscam F19821P camera connected beautifully to my Netgear D6300 modem however I have just got a new modem Telstra Smart Modem Gen 2 Model: LH1000 and it connects fine via Ethernet cable but will not connec ...

GjBees
Level 3: Gumshoe

Ok. I'm intrigued. Our NBN went down during the storms. It's still down but the Smart Modem switched to the mobile network. All good. I checked the telephone (landline handset). It works. This is impossible since the phone line to our home is also do ...

sboiling
Level 1: Cadet

Can someone check if the SIM in my Smart Modem has been correctly provisioned please? Crowd Support says there were a batch of Smart modems were the SIM was incorrectly provisioned. Mine is not switching automatically during an outage. I have the SIM ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ko6
Level 1: Cadet

How long should the NBN back-up battery (new or replacement) reasonably last? Many thanks!

Chained
Level 2: Rookie

Hi all, I've recently changed over from Telstra HFC direct to NBN HFC from Telstra. I previously had the old Netgear CG3100D in bridge mode into the WAN port of an Asus RT-AC88U. I'm trying to work out how best to get the new internet to my home netw ...

MorganW92
Level 2: Rookie

Recently purchased a Gen 2 Booster for our upstairs level, couldnt connect it to our old modem, so went out and purchased the Gen 2 Modem which the Gen 2 Booster specifically states its compatible with. 

Now ive tried setting it up and no matter what ...

BattleStar5
Level 1: Cadet

Can someone shed some light on connections and connecting to the NBN According to NBN site and Telstra our connection type is FTTC We were sent a FTTB/FTTN Gen 2 Telstra modem.  That also includes an ADSL Filter that was pre-connected to the DSL and ...

nwally
Level 1: Cadet

I have the mobile HTC 5G hub as my primary internet access at home (didn't want to go down the nbn path), but there does not seem any way to connect devices via WPS (air conditioner is my issue). Is there a firmware/software upgrade available?

Mukul2
Level 1: Cadet

Hi,How can i use Huawei B315s-607 4g Modem with telstra? it works with vodafone sim but shows red light with telstra sim which works fine on my phone.

Sam175
Level 1: Cadet

Hi i have telstra boosters gen1 im having trouble setting them up home dash  board  dont support boosters any more i have set them up 6 month ago using home dadh boardThen i reset t g e modem and now i cant set them up because i cant see booster setu ...

Alande
Level 1: Cadet

So I am the owner/admin of the NBN at home, and when I sign into the network, I am being told there is internet access, however the wifi connection app on my tablet is still prompting me to sign in, despite already having done so.  I am also trying t ...

God4
Level 1: Cadet

People, I am having problems with my new nokia 3.2 connection to my telstra wifi. It just records it as 'saved'. Tried it with another non telstra wifi and connected immediately. What could be the problem? Compatibility issues? 

Anna2020
Level 2: Rookie

Internet corruption:It has been 3 months agoTry to contact to our service already, but they could not help it. Even we allow to pay the fee to check and fix it.Today is a lucky day, a technician comes to fix it at 8am. But he comes just have a look, ...

joh20
Level 1: Cadet

My internet has been down since 19th Jan, I have spent untold hours on the phone with Telstra and 5 days wasted waiting for NBN tech appointments only to have them all cancelled without me being told.  I have had 1 visit from a Telstra tech who insta ...

bendgybundgy
Level 1: Cadet

i have accidentally removed my telstra prepaid apps during refreshing computer the system tells me this and the date when i try to reconnect it tell me a main lead is  not plugged in or is brokeni went to telstra shop and was told the apps to reconne ...

LUCY666
Level 1: Cadet

I’ve been on my my modem app and it’s stating my sim in my modem is locked and it’s asking for a PUK number? I spoke to a technician who gave me a PUK number and it doesn’t work? 

darey
Level 1: Cadet

A friend had a nighthawk m1 returned from Telstra saying device all ok. I bought a data sim online for the device and got a message saying the sim was active. The device won't connect to internet and shows "detecting service" (common fault if you goo ...

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