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Telstra Products & Services Team Chi_Vi
Telstra Products & Services Team

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:  http://10.0.0.138/ or for cable type in  http://192.168.0.1/   If you know your passwor ...

DanFenton
Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

Grayhamandeggs
Level 1: Cadet

The tesltra tech in town gave me the old Centrelink/DHS modem when he replaced all their equipment locally for them.   It is a Telstra home gateway max tg799vac. He seemed to think with a factory reset it would be fine. It works really well on my int ...

Sunni2185
Level 1: Cadet

About 7 months ago we changed our network password from the original telstra password to something the family could remember. Ever since then I cannot get my telstra smart home to connect. Any ideas. Telstra just told me they don’t know how to fix it ...

Besgq
Level 1: Cadet

I'm just about to switch to the NBN and I already own about 7 modems could some one tell me what specifications are required for the modem to be NBN compatible.Thanks 

Bonster
Level 1: Cadet

Hi,I have just flicked over to NBN, setup Telstra Smart Modem with a range of configuration changes to enable my home automation to work and want to backup the config file on the device but cannot find an option. Can you please advise if available an ...

RemoteFarmer
Level 2: Rookie

Recently was sold two Nighthawk M1 modem/routers as upgrades for Gateway modems. I use these on my farm for uploading security systems, weather, data banks, controlling water systems etc. Two issues:1. They go into sleep mode and need to be manually ...

So-over-it
Level 1: Cadet

Gateway protection pathetic
I joined Telstra as a brand new Customer in Jan 2018 having returned to Australia. I bought a bundle phone, Foxtel, unlimited internet. We were sent a Gateway modem in the post with instructions so basic I doubt anyone gets ...

a9eelsh
Level 1: Cadet

I have a Netgear Aircard 810S modem that has been updated but got a boot loopI am currently in Saudi Arabia and want to solve it as a Windows program to fix it

Reu
Level 1: Cadet

We've recently received a new modem from Telstra advising that the NBN will soon be available in our area. Instructions that came with the new modem advised that we could start using the it immediately and by doing so it would register our interest i ...

Betty123
Level 2: Rookie

My TG799vac recently failed and was replaced with this "current" F@st5355 device. I set it up for remote access initially. All OK. I don't know if there has been a subsequent firmware upgrade to affect this. But I can now no longer access the modem r ...

mco35407
Level 2: Rookie

Why can’t I just plug in new equipment Telstra sent me. They say I have to wait until Aug 1st for technician to call and update something yet my neighbors just got Dodo equipment, plugged it in and everything works fine. Surely I can do same

TheovdB
Level 1: Cadet

I have been using the 3G42WT for some years with good service in a very remote area. But because it sits in a box on a mountain about 1km from my home, I have a timer in the solar power supply, which powers the device down and up a few times per day. ...

Inquisitive1
Level 2: Rookie

I have been sent Smart modem (dja0230) because of new contract, I already have MAX 2 (tg800vac) modem. is there any difference between the two apart from where connectors go. MAX2 is also taller because of stand based on specs.

xtedx
Level 2: Rookie

HelloI have recently moved to Cable and got the new Smart Modem/Router.I set the parental control from the advanced menu and inserted the rules as in the screenshotbut it doesn't block them at all even with the exact domain.for example i used www.mic ...

TechHead123
Level 3: Gumshoe

We signed up for an NBN plan a few days ago (we're FTTN) and have received the Smart Modem, with the NBN connection said to take place in a week or so. We're currently with another provider for our ADSL service. The box is labelled "Transition kit" a ...

JMK2
Level 1: Cadet

I'm thinking about replacing my HFC fixed broadband with a Nighthawk M1 Router. HFC gives me a steady 100Mbps performance. The Telstra product description for Nighthawk states that it has "typical speeds of 5-300Mbps in 4GX coverage areas". Is anyone ...

Wusl_au
Level 3: Gumshoe

Hi, I just received a new Smart Modem to replace a Frontier that no longer showed the 4G backup light, and said "Searching for Network" all the time on the diagnostic page in the GUI. Well, you could have pushed me over with a feather when the backup ...

mjowen42
Level 2: Rookie

It seems that after being with Telstra for over 2 years even if you sign up for another 2 years you are left with an old modem and poorer service. So to get the benefits of 4G back up on the Telstra Smart Modem™ one has to leave Telstra and go elsewh ...

chan_23
Level 3: Gumshoe

I just received my modem today but once I turn it on, there no 4G signal. here some screen shot, may be somebody can help me what's wrong with it. Thank you thanks

ausgumbie
Level 8: Inspector

Hi all Continuing my campaign of trying to raise my IT literacy. I did an analysis of one random day in my Operator Log and wonder if anyone can help me interpret the data reported. Since we don't seem to lose the internet much (yes, hate us!) I'm no ...

deeks_k
Level 1: Cadet

I have purchased a chromecast ultra and google home mini sometime ago. chromecast ultra setup completes without any issue. however i cannot stream anything in phone or the tablet it does not show the cast button. I have tried with several phones and ...

Sunni2185
Level 1: Cadet

About 7 months ago we changed our network password from the original telstra password to something the family could remember. Ever since then I cannot get my telstra smart home to connect. Any ideas. Telstra just told me they don’t know how to fix it ...

RJL_Cairns
Level 1: Cadet

seeing Telstra can't sell you one & Netgear don't answer emails. Look no further https://www.aliexpress.com/item/W-10-Battery-W10-For-NETGEAR-NightHawk-M1-MR1100-SIERRA-WIRELESS-Bateria-Replacement-3-8V-5040mAh/32869136919.html?spm=a2g0s.13010208.999 ...

CommsGipp
Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet 192.168.80.0 with address mask 255.255.255.0 (i.e. stock standard addre ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
Csx25
Level 1: Cadet

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Ummerr
Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

amgems
Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

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