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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Ed123123
Level 2: Rookie

I have a Smart Modem Gen 2 and I have port forwarded a bunch of ports however all of them do not seem to work when I put in my external ipv4. I have also port forwarded on my computer and it still doesnt work.

Need_help2
Level 1: Cadet

Hi all. I received a Telstra text on 24 Mar 20 saying my home modem had switched to mobile data. I was at work so it was nothing I did. Since then I’ve restarted it numerous times and tried to call Telstra a few times as well. No luck due to covid ov ...

Mammashirl
Level 1: Cadet

I have a granny flat away from the house that is without internet. I have tried extenders but they don’t reach. Should I look at a dongle or is there anything else available that I could possibly add to my plan?
Thanks

AWHNCO89
Level 1: Cadet

I am not computer savvy but i have spent 30 hours in total on hold to telstra ringing them daily for 1 month and 1 day and still cannot get this sorted. I have devices that only work on 2.4ghz can some one help? yes i have tried turning off band stee ...

HFC
Level 1: Cadet

So, my ancient Netgear has died and I was planning to wing it until NBN rollout this month, but Telstra have suspended it again (this time a coronavirus) so I need a new HFC modem  I cannot get a straight answer in the Telstra website or the useless ...

radub
Level 1: Cadet

Hi,Following this older issue to setup my second modem as a bridge: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Setting-and-configure-Telstra-Smart-Modem-Gen-2-as-a-bridge-to/td-p/800450 Range seems extended, but getting some strange error ...

melt22
Level 1: Cadet

I am extremely frustrated and angry with the level of service I am receiving. As I have recently moved, and in the process of transferring my service. The moving team advised me to use the mobile backup mode in the meantime. This transferral has been ...

danieljohnyoung
Level 1: Cadet

I recently signed up for NBN with Telstra from ADSL with Telstra. I've received the nbn connection box but I haven't received the smart modem. I assumed they would come together. I haven't been able to speak to anyone at Telstra due to COVID-19 block ...

3B3
Level 1: Cadet

I got smart modem & NBN on 19/03/2020, but they didn’t work, smart modem just got blue light. And now, smart modem is red light and I can’t find wifi on my phone, ipad...when I get  to conect my NBN??????I’ve been waiting for a long time ( 2 more mon ...

Paula73
Level 1: Cadet

Our wifi was not working well, Netflix would not connect... I pressed reset on the back of the smart modem, it’s still not working... I have 3 green lights...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

lmstearn
Level 5: Eagle Eye

Hi there,On a single user Home Broadband with the the default 5GHz freq turned down to 2.4 (for extra range), plugged another ethernet cable into the router and replaced the original (red) connection to the Telstra Gen2 leaving the original red cable ...

magus1
Level 2: Rookie

I have a Telstra Smart Moderm Gen 2 NBN with voice backup. This modem has the built in SIM card. Over the last few days, have noticed intermittent drop outs and the Mobile Mode light has lit up but no wifi detected of any devices. Had this issue this ...

jclar371
Level 2: Rookie

Telstra was doing maintenance to the lines or something like that at 12 midnight till 6 am and the internet was fine till around midday. I am able to browse the internet, watch videos, play mobile games but the moment i try to log into any thing like ...

ReeceP
Level 1: Cadet

Hi I want to purchase the HTC 5G Hub from Telstra.com on a plan but when I check out I get the message 'Oh no, I've looked everywhere'. I have tried on different days and times so it is an ongoing error. I would prefer not to head into a store so I'm ...

Need_help2
Level 1: Cadet

Hi all. I received a Telstra text on 24 Mar 20 saying my home modem had switched to mobile data. I was at work so it was nothing I did. Since then I’ve restarted it numerous times and tried to call Telstra a few times as well. No luck due to covid ov ...

AWHNCO89
Level 1: Cadet

I am not computer savvy but i have spent 30 hours in total on hold to telstra ringing them daily for 1 month and 1 day and still cannot get this sorted. I have devices that only work on 2.4ghz can some one help? yes i have tried turning off band stee ...

Paula73
Level 1: Cadet

Our wifi was not working well, Netflix would not connect... I pressed reset on the back of the smart modem, it’s still not working... I have 3 green lights...

ju731
Level 1: Cadet
Overit10
Level 1: Cadet

Ordered NBN internet package with Telstra 28th January 2020.Telstra modem still not delivered and it’s the 1st April 2020.Excuses from Telstra beyond belief. No one in Telstra from support to special cases can complete my delivery. They don’t know, t ...

AndyCG
Level 1: Cadet

I am tying to access my modem using the 10.0.0.... number but when It comes up it asks says admin and pw. I have never logged onto it before so do not know admin or password yet it gives me no options to change, reset or anything. How do I log on?

jeffreyallan
Level 1: Cadet
Howie9
Level 1: Cadet

In recent days, I brought the Modem to my newly rented house. The newly rented house can be connected to the NBN service. I connected one end of the cable to the modem's DSL interface and one end to the wall. But the DSL / WAN lights are always off, ...

Sam19901
Level 1: Cadet

Himy android phone shows WiFi network saved on device but cannot connect to the internet. Can anybody please advise how to troubleshoot this?Thanks

laurenclaire
Level 1: Cadet

Recently signed up to Telstra but in the box that was delivered there was only the Telstra Smart Modem. I did not received the nbn Connection Box. Has this happened to anyone else?

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