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DAPATTER1
Level 1: Cadet

have been using this as my primary internet router for about 6 months or more. Just moved house, but using the same setup and now the ethernet port seems to shut down quite quickly and only re-enables for about 1 minute when I touch the power button ...

BKB2
Level 1: Cadet

The dongle attacked to my Router Netgear V7610 show it has signal, yet I cannot get it to connect. Any ideas?

shaunconlan
Level 2: Rookie

I am unable to view my ip cameras remotely and it seems switching to the nbn has caused the problem. Up until the switch I had no problem at all. I am no novice but certainly no expert and would like some assistance in this regard. Upon trawling the ...

sando81
Level 3: Gumshoe

She has phone only and no data. Her cordless phone is a Telstra 9350 DECT 6 connected to the phone port on the modem. The problem is that the cordless phones light up intermittently but there is no ring and no incoming call. This is confusing my elde ...

chris871
Level 1: Cadet

I'm not okay with this even being turned on by default let alone there being no way in the router to turn it off. I have turned it off in my account, reset the router, still shows as active, still have rando mac addresses listed connected to router. ...

Christine1999
Level 1: Cadet

I've just been told that I have to pay for a Telstra TV box ~$110 and a  Smart Modem ~$350 on a pay as you go plan.A: the Smart Modem is mine that I had from another account which was  when we changed ownership. The other person got a new one (keep i ...

MaxWangCH
Level 1: Cadet

I have rented a house two weeks ago.And I got a telstra modem from last owner.I would like to know can I use it to another NBN provider?Or it's locked for only Telstra?

Dee9876
Level 1: Cadet

Hi! Sorry for what might be a potentially silly question. I have had ADSL connected at my property for years, and today it was changed over to NBN. It is not working.  I am using the same modem in which I had for my ADSL. It is not new, nor is this a ...

MaxSophie
Level 3: Gumshoe

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

sunshine1707
Level 2: Rookie

Hi all - we are now being forced to upgrade to NBN FTTC. I have a few questions- 1) Is the NBN Connection Device that plugs into the phone socket 'wireless' itself ? I just needed to confirmation please.  2) The Smart Modem that Telstra provides (whi ...

sunshine1707
Level 2: Rookie

Hi all - we are now being forced to upgrade to NBN FTTC. I have a few questions- 1) Is the NBN Connection Device that plugs into the phone socket 'wireless' itself ? I just needed to confirmation please.  2) The Smart Modem that Telstra provides (whi ...

SJC33
Level 1: Cadet

Hi,I'm not yet connected to NBN but received Telstra Smart Modem DJA0231 for FTTN/FTTB. I believe we are getting NBN FTTC around 25 Oct. Will this modem work for FTTC? I havent tried to connect it yet as I already have Smart Modem for ADSL2+ connecte ...

danone1973
Level 1: Cadet

After a weekend when my cable internet stop due to some issue in the area, Telstra sent me their "Smart Modem" which supposely falls back on 4G if no internet.I did plug it once to test it and indeed, it worked as it was supposed to work, once I disc ...

psx
Level 1: Cadet

Hi, I am trying to access my modem interface / configuration webpage at the web address 192.168.0.1 but it will not connect anymore. The error message states firewall or antivirus software could be blocking it.  First, I never used to receive this me ...

cannonfodder
Level 1: Cadet

I have just connected to NBN with Telstra and on the plan Air is included. Question is my prepaid is with Belong not Telstra how will this work?

Rod1945
Level 2: Rookie

We use a DEVG2020 Netgear modem installed in July 2014 for phone conferencing in a hall.  Also used to update one computer when needed. Each call is out-gong to the conferencing system then we feed the sound from our addresses (three or four times ea ...

dot_V7610_user
Level 1: Cadet

Hi,The router is on the current V2.2.2.28 firmware. We used to be able to do port forwarding however after adding a new router downstream of the Telstra business device it consistently fails to port forward after 30 minutes. I have seen a significant ...

SDM1
Level 1: Cadet

renting a house where the internal phone line is faulty so nbn gets to the house and then the connection speeds drop drastically , wont to replace the main line and direct it straight from the nbn to my modem , but cant find the nbn box

STUDR
Level 1: Cadet

I have Telstra NBN with a Smart Modem Gen 2.  The modem has failed and i need to replace it.  DOes the new modem need to be registered or will it work straight out of the box?Cheers,Stu

Magicbrownie
Level 1: Cadet

Not at home right now so can't tell you exactly what firmware my modem is running on, I believe it is 0.04.14r, something along those lines, which I'm given to believe is quite a few updates behind, is there a way to manually update this. I've been t ...

sando81
Level 3: Gumshoe

She has phone only and no data. Her cordless phone is a Telstra 9350 DECT 6 connected to the phone port on the modem. The problem is that the cordless phones light up intermittently but there is no ring and no incoming call. This is confusing my elde ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

jt67
Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

Tonka351
Level 1: Cadet

deagles
Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

wobblesack
Level 1: Cadet

I have 4 phone lines on DOT with 2 on the Telstra v7610 Gateway and 2 on the Cisco SPA112. I want to add a second SPA112 and take the 2 Lines off the v7610. I have bought the second SPA112 and configured in Call Conductor but the device will not work ...

wdurrani
Level 2: Rookie

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

Fabrice1146
Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

rocket-
Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

wolfieboy
Level 6: Bloodhound

I received our new Telstra Smart Modem Gen2 with voice backuplast week and it was very easy to install and use straight away. All I had to do is enter the new Wi-Fi Name and Password on our smart phones, Samsung Tablets and Foxtel iQ4 set top box.  I ...

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