Broadband & nbn™

Modems & Hardware

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Level 1: Cadet

I recently had to "upgrade" from a Telstra Frontier Router to Telstra Smart Modem Gen 2 due to a hardware fault and I have discovered that the "upgrade" has broken my networking setup. It seems that NAT Loopback is not currently supported on the Gen ...

Level 1: Cadet

initially bn is dropping but today it is totally down. are we having a faulty nbn service?

Level 1: Cadet

My internet connection is down

Level 1: Cadet

Phone goes out of order, phone light on smart modem goes from green to mauve, Telstra smart modem re boot (power off) restores above.This happens regularly, at least weekly.Data not affected.(NBN Fibre to premises.)

Level 2: Rookie

Hi,Has anybody had a successful upgrade of firmware from 0.04.14r to 06.07r  (as per c4) for the Arcadyan LH1000 modem? If so please reply with a "how to". I have tried everything I can think of. e.g.Leaving the modem running overnight with minimum c ...

Level 1: Cadet

ever since i have nbn connected early April 2019, it has not been working consistently. it keeps dropping out or totally unavailable. called telstra and nbn technician is supposed to come and check but never turned up after wasting the whole day wait ...

Level 2: Rookie

I have just spent one hour in the most frustrating conversation with Telstra support.Firstly our internet is down and has been for 5 days.The backup 4g service in the modem has failed.During my call about the failed 4g service on Sunday the represent ...

Level 1: Cadet

our smart modem light has already changed for several times:online light changed into pink and link light changed into offline. we did nothing to the modem and all cables are connect to the correct sockets. our telstra modem number is DJN2130

Level 2: Rookie

My connection is NBN over HFC.I ordered & connected a new Gen 2 modem. After 2 minutes neither the Modem web page nor the Internet is accessible. However, the telephone still works, and Email is received, but as text only.Multiple reboots/resets prod ...

Level 1: Cadet

We have Telstra nbn and we are unable to connect to the internet on the desktop without a VPN. The WiFi works perfectly.
Our modem is a dja0230

Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

Level 1: Cadet

hi I have a Telstra gateway Max modem connected to cable, I am trying to change the password to the wifi modem as I suspect there are some un authorised users.I have tried to use HTTP:// 192.168 ect to log on but no joy . it asked for a user name and ...

Level 1: Cadet

hopefully someone can help me: we moved into a house with NBN (FTTP). Because my old Telstra modem got damaged in the flood I bought a D-Link Viper 2600 (DSL3900).
Unfortunately I can’t get it to work: I have connected the modem to the Uni-D2 port o ...

Level 1: Cadet

Hi there - at the moment the F@ST 5355 Telstra Gateway seems to only offer SMB1 for file sharing from devices connected to the USB ports. Are there any plans to update the firmware to allow SMB2 connections? Some context: I work from home and our net ...

Level 1: Cadet

Hi I have set up my M1 for wireless offloading via my Samsung Note 8. The IP address for the phone is, but on the Settings>Status page for the router, it shows "Offloading by Wireless", "IP Address". A nonsensical address w ...

Level 2: Rookie

G’day I have a static IP address so I can connect to my home network remotely.

Since I transferred to the NBN the static ip no longer works.

I tried to change the WAN IP address in Advanced > Internet settings but it can’t be changed (read only).

I have ...

Level 3: Gumshoe

I purchased 2 sets of wifi boosters (4 disks in total). I was able to setup the first set (2 disks) with the Telstra home dashboard app (disc 1 connected to router and disc 2 upstairs). But I have tried everything to connect the additional 2 disks to ...

Level 2: Rookie

I recently lost my HFC NBN connection.  To tide me over I bought a Smart Modem Gen 2 (Technicolor DJA0231) for mobile backup, replacing the Sagemcom F@st 5355 modem.  NBN is now restored but my Panasonic cordless (model KX-TG8163ALB), which worked wi ...

Level 19: Deputy Director

Hi AllLong question short, can i use the Telstra provided modem (model above) with a different provider? Or is it locked to Telstra.

Level 1: Cadet

Having trouble with WiFi not reaching to the back of the house . Has been ok for over 2 years but lucky to get one bar now .

Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RA Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through as ...

Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet with address mask (i.e. stock standard addre ...

Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Level 1: Cadet

Level 2: Rookie

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

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