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mj8888
Level 1: Cadet

Yesterday, Telstra disconnected my landline and ADSL even though the NBN technician is not due to arrive for another 6 days. I have the Telstra Arcadyan LH1000 modem running the following versions:Product Vendor:   ArcadyanProduct Name:  LH1000Boot V ...

Kiya
Level 1: Cadet

I recently bought a Dlink ac2600 but it won't connect to the NBN I have fttn, can anyone help?

Bloggs2
Level 1: Cadet

Hi there, I am trying to restore openvpn access to my Synology NAS, after Telstra changed my modem to Telstra smart modem Gen 2 - with a Netgear Telstra Cable Adapter.   Note that I can access the Synology browser interface ok - only vpn access is no ...

Tony131
Level 2: Rookie

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

DAStafford
Level 2: Rookie

We received this device from Telstra recently and I am dismayed that they could even think that it could be used for business.  The Telstra modification of the interface cripples some of the functions of the device but the device lacks some functiona ...

Smashie
Level 1: Cadet

Hi I ordered the Google Home mini for the special offer price of 10,000 points I went through the confirmation of delivery address and the it came up saying something went wrong, however the points where take from my account and still no Google Home ...

Sharpy93
Level 1: Cadet

I recently purchased a device that can be connected through my phone over the Wi-Fi but it requires a 2.4ghz Wi-Fi connection. I was wondering if there is a way to separate the 2.4 and 5 ghz signals as I am unable to connect  when they are merged

Ar123456
Level 2: Rookie

Does the new Telstra smart home modem supplied for NBN FTTN have an external antenna input for the 4G backup?if not can i fit a passive patch cabal to it ?

Jasmine13
Level 2: Rookie

I want to get rid of wifi and just use my fibre to the home connected NBN. How do I disable the wifi backup on the smart modem? As far as Telstra can tell me, I need to remove the sim card from the modem. Will this just disable the wifi and leave the ...

mikimiki
Level 1: Cadet

NBN Smart Modem Gen 2 phone light (bottom light)is red,and we have no phone service. Wifi still working.

Jasmine13
Level 2: Rookie

I want to get rid of wifi and just use my fibre to the home connected NBN. How do I disable the wifi backup on the smart modem? As far as Telstra can tell me, I need to remove the sim card from the modem. Will this just disable the wifi and leave the ...

ReiTsu
Level 1: Cadet

I recently switched from a Foxtel modem to a Telstra SMG2. I live in an area where internet is pretty limited and we are a family of five that all you use internet extensively (e.g Netflix, YouTube and Online gaming etc.). When the modem first booted ...

Datel
Level 2: Rookie

Hello,Just received the new Arcadyan LH1000  modem/router, but I cannot figure out out to get it into bridge mode, as I need to configure my Meraki MX as a gateway with static IP address, thus I need the Arcadyan LH to be transparent to the Meraki. A ...

rachel99
Level 1: Cadet

For several months, I've had a Telstra Gen 2 box (Champagne 18.1.c) which has worked normally. A week ago, the wifi stopped being visible to new devices.  Most existing devices are still able to connect normally, but new devices can't find it or be m ...

arm1979au
Level 1: Cadet

I have successfully run a 2TB external USB drive on my Technicolor DJA0231 for a while now, until the drive died today. I'd like to purchase a bigger drive for my next one, but need to be sure what size drive the modem is compatible with. I've seen b ...

Janboy
Level 1: Cadet

Nbn

When is going to install my nbn connection

Thorpef1
Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

Longtime_Cust
Level 1: Cadet

I have HFC Cable NBN. ARRIS  CM8200 should the orange light on the back be flashing?

Maximilian8
Level 1: Cadet

Today I switched over to Telstra and got the "Telstra Smart Modem Gen 2". The one  made by Technicolor, the DJA0231 model.Works so far only on "backup mode" - I think that is what they call if it is accessing the net via the 4G network and inbuilt SI ...

BoyWithCamera
Level 1: Cadet

Hi, I forgot the login to the telstra gateway setup page of my F@st5355 modem.I know the password resets to default if you factory reset the modem ....my question is though...wont all the configuration/ username& password settings be gone when I rese ...

Bloggs2
Level 1: Cadet

Hi there, I am trying to restore openvpn access to my Synology NAS, after Telstra changed my modem to Telstra smart modem Gen 2 - with a Netgear Telstra Cable Adapter.   Note that I can access the Synology browser interface ok - only vpn access is no ...

Tony131
Level 2: Rookie

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

MisterQ
Level 7: Deputy Inspector

So, I have a relatively large internal home network - about 40-50 devices - computers are predominantly apple, and raspberrypis, assorted smart switches. I have set up a "pi-hole" on a PiZero to get rid of some of the crap traffic. I have also set mo ...

Brinrac
Level 1: Cadet

Hi there,Wondering if there is any update to fix the Android One wifi connection problem connecting to Telstra Smart Modem Gen 2. ? If you try to connect via the standard WPA2 5ghz freq it never connects, and only connects when you enable combined WP ...

RogerZ
Level 1: Cadet

This may assist someone.  I have a next gen 2 modem and it worked fine for about 5 months.  Then I was unable to find the modem on the list of networks on my Windows 10 PC.   I spent days trying to sort the issue out believing it to be a windows prob ...

Couttsie
Level 1: Cadet

I’m on HFC - and since joining Nbn my internet keeps dropping out especially when more than one wifi user is connected to the smart modem my main computer is Ethernet but still drops out each day

Eco
Level 1: Cadet

Why is it humming

Martian2025
Level 1: Cadet

I have a Telstra Smart Modem 2.0 which I received recently when I connected to the NBN. I am trying to extend its wifi range using a Wavlink AC 1200 Aerial X range extender. I seem to have connected the 2 successfully, and can see the extended networ ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

jt67
Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

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