Broadband & nbn™

Modems & Hardware

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Jeb99
Level 1: Cadet

Hi, I'm just wanting to know if it's possible to use other routers with the Telstra call guardian, for example, Asus ROG Rapture GT-AX11000 Tri-band Wi-Fi Gaming Router or any other type?

buster331
Level 2: Rookie

I was recently sent a Telstra Smart Modem to replace my original TG799sav modem,However, I don't believe that the smart modem is giving any better NBN speed than the TG799 and I want to go back to the TG799. But now the TG799 won't connect. Once I ha ...

Footprint
Level 2: Rookie

Today at 10:52am I received a phone call from a phone number 02 8290 5000 asking if I had plugged in my new nbn modem that had been sent to me without me asking for it.  Naturally I was suspicious that the call was a scam.  When I suggested to the wo ...

Seah0rse
Level 1: Cadet

HiI have just moved from Telstra Cable to the NBN and I have a VTech 18750 DECT 2.0 cordless phone that has successfully paired directly to the Telstra Modem.The problem is that the phone does not work and I cannot make calls or get a dial dial tone ...

vPhoenixxx
Level 1: Cadet

So, I was using bridge mode on my C6300-BD in order to access a video game server that previously couldn't be accessed with NAT set to IPv4. After successful internet use on my PC connected with ethernet, while using bridge mode I tried to change bac ...

NowArriving
Level 1: Cadet

Hi all,

I've been considering getting mobile broadband bundled with the Nighthawk M2; however can anyone tell me if the high data usage issues that have been reported on these (and other forums) have been resolved?

Cheers,

https://www.telstra.com.au/int ...

shopkeeper64512
Level 1: Cadet

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

tallywhacker
Level 1: Cadet

It seems that with the latest firmware update for the Smartmodem gen 2 (Firmware Version 18.1.c.0347-950-RC) Telstra have introduced a bug. It now looks like if you change the local device IP address and the DHCP start/end address the modem locks up. ...

Tigga_1119
Level 1: Cadet

Hi all, I'm a very avid gamer on both PC and PS3/PS4 and love playing online with my friends on Call of Duty. However since setting up my our Telstra Smart Modem and connecting the ps4 via a lan cable into the modem my PS4 nat type is 3, the NBN tech ...

keithMc
Level 1: Cadet
Tigga_1119
Level 1: Cadet

My partner and I got our new Smart Modem Gen 2 yesterday, it did not come with a user guide in the box and I changed the my account password, and I am able to log into my account, however I can not log into my modem.

I have seen in another thread that ...

Neggy-Z
Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

Nostromo1
Level 1: Cadet

Hi I am currently on Cable with a Telstra Gateway (Netgear) Modem / Router. I am due to move to NBN soon. HCF. I want to use a Telstra Gen 2 modem (because of 4G backup), but also connect an Orbi Router/Satellite system (RBK50 - AC3000). Currently my ...

Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

fox86
Level 1: Cadet

I have just switched from Telstara ADSL to Telstra NBN, but I still nave my old TG799vac (Gateway max?) connected as the router/wifi. Phone now plugs into Gateway. NBN speed is great.Problem: My wifi only reaches half of the house, and I cannot reloc ...

ausgumbie
Level 10: Junior Detective

Hi all Just checking around before trying the usual diagnostics/attempted-fixes. Anybody else experienced this lately? Location: Brisbane Wife reports about 10:50 PM last night (Mon. 10th June) all the lights on our DJA0230 (NOT the CM8200 modem / "N ...

SteveO2000
Level 2: Rookie

Hi my Telstra modem won't show up on my window 10 PC even though it is quite near it, no signal blocking items, all other devices throughout the whole hose connect fine?? Any ideas? I even did a windows reinstall and have replaced the wifi dongle to ...

Blitztanker
Level 2: Rookie

When is the Indigo cable link to Asia going live ?

lukejustin_690
Level 2: Rookie

Hi All we have just switched from optus to telstra and are trying to figure how we get our 2nd phone line active on our service  where does it connect to on the Modem as I do not see a 2nd Line Socket as like our previous modem had Phone 1 Phone 2 Th ...

davids45
Level 4: Private Eye

G'day, I have an Epson WF2510 multifunction printer on our home network.Not wanting to reset computers when the 500-hour DHCP lease again expires and the printer has its DHCP IP address changed, I've used the still-has-Windows laptop here to set the ...

Jeb99
Level 1: Cadet

Hi, I'm just wanting to know if it's possible to use other routers with the Telstra call guardian, for example, Asus ROG Rapture GT-AX11000 Tri-band Wi-Fi Gaming Router or any other type?

Footprint
Level 2: Rookie

Today at 10:52am I received a phone call from a phone number 02 8290 5000 asking if I had plugged in my new nbn modem that had been sent to me without me asking for it.  Naturally I was suspicious that the call was a scam.  When I suggested to the wo ...

NowArriving
Level 1: Cadet

Hi all,

I've been considering getting mobile broadband bundled with the Nighthawk M2; however can anyone tell me if the high data usage issues that have been reported on these (and other forums) have been resolved?

Cheers,

https://www.telstra.com.au/int ...

shopkeeper64512
Level 1: Cadet

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

tallywhacker
Level 1: Cadet

It seems that with the latest firmware update for the Smartmodem gen 2 (Firmware Version 18.1.c.0347-950-RC) Telstra have introduced a bug. It now looks like if you change the local device IP address and the DHCP start/end address the modem locks up. ...

keithMc
Level 1: Cadet

I have a customer that just added a second adsl Smart Modem Gen 2 [Technicolor DJA0231].The customer wants the new modem on line2 connected to the admin Lan because the downloads are faster than the line1 modem an older technicolor tg797n v3 modem.Wi ...

GZed
Level 2: Rookie

Hi all,
We currently have an SBS server network connect to the Internet via a Telstra NBN Business Smart Modem V7610. We also have 4 phone lines running off this NBN modem - Two lines in the back of the router and two more hanging off a Cisco SPA122.O ...

MaxSophie
Level 2: Rookie

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

SightScreen
Level 2: Rookie

I just had my NBN installed today complete with the new Telstra Smart Modem, and the first thing I wanted to do was put it in Bridge Mode because I'd rather clear the way for my Netgear Orbi to distribute the Wi-Fi signal. The problem is, when I set ...

Rich210
Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now