Broadband & nbn™

Modems & Hardware

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

We have moved to a new build with no facility for NBN or phone line. the Nighthawk was advised by Telstra as the best wifi device to use. Weve only been using for a week - at least 5-6 times a day the wifi stops working - I have to unplug - take out ...

Level 1: Cadet

I recently had to "upgrade" from a Telstra Frontier Router to Telstra Smart Modem Gen 2 due to a hardware fault and I have discovered that the "upgrade" has broken my networking setup. It seems that NAT Loopback is not currently supported on the Gen ...

Level 1: Cadet

Hullo Crowd Supporters
I currently have a service fault reported with my ADSL2 connection and am waiting for a technician visit. Having a bit of trouble confirming exact day due to Easter public holidays but that’s a side issue. Worth mentioning becau ...

Level 2: Rookie

Hi,Has anybody had a successful upgrade of firmware from 0.04.14r to 06.07r  (as per c4) for the Arcadyan LH1000 modem? If so please reply with a "how to". I have tried everything I can think of. e.g.Leaving the modem running overnight with minimum c ...

Level 1: Cadet

Since upgrading to NBN/Telstra Smart Modem Gen 2 some LAN applications are not working across the LAN, eg Minecraft (LAN World). We can ping, PC/Xbox stream and access networked folders across the LAN. Turning off Win 10 firewall and the modem firewa ...

Level 3: Gumshoe

I have just installed a new Telstra Arcadyan LH1000 FW Version: 0.06.07r to replace the Technicolor modem that keep on losing its phone connection. I have setup my security cameras for static IP and Port Forwarding, but even though https://www.canyou ...

Level 1: Cadet

Hi,  just installed a new Smart Modem G2 ready for the NBN.  In the Advanced/Devices area it tells me I have 2 Ethenet connections and 9 wireless ones.  My question is 2 fold. 1) How can I name them so I can identify what is actually connected (Items ...

Level 1: Cadet

My old modem stopped working, so while I wait forever for a new one I have borrowed a friends smart modem. However, when I’m using it at my house she can not use her internet at her house. I have rang Telstra and they have been no help. Can I confi ...

Level 4: Private Eye

Hello, I recently set up a new plan (exact same plan as I had previously except that plan was moved to another house when the owner moved away)
I was given a Telstra smart modem gen 2 and several times in half a month of having it I have gone to use m ...

Level 1: Cadet

Error message coming up on existing links, new websites are fine ???? using Telstra smart modem 2  

Level 1: Cadet

hopefully someone can help me: we moved into a house with NBN (FTTP). Because my old Telstra modem got damaged in the flood I bought a D-Link Viper 2600 (DSL3900).
Unfortunately I can’t get it to work: I have connected the modem to the Uni-D2 port o ...

Level 1: Cadet

Hi there - at the moment the F@ST 5355 Telstra Gateway seems to only offer SMB1 for file sharing from devices connected to the USB ports. Are there any plans to update the firmware to allow SMB2 connections? Some context: I work from home and our net ...

Level 1: Cadet

Hi I have set up my M1 for wireless offloading via my Samsung Note 8. The IP address for the phone is, but on the Settings>Status page for the router, it shows "Offloading by Wireless", "IP Address". A nonsensical address w ...

Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

Level 2: Rookie

G’day I have a static IP address so I can connect to my home network remotely.

Since I transferred to the NBN the static ip no longer works.

I tried to change the WAN IP address in Advanced > Internet settings but it can’t be changed (read only).

I have ...

Level 3: Gumshoe

I purchased 2 sets of wifi boosters (4 disks in total). I was able to setup the first set (2 disks) with the Telstra home dashboard app (disc 1 connected to router and disc 2 upstairs). But I have tried everything to connect the additional 2 disks to ...

Level 2: Rookie

I recently lost my HFC NBN connection.  To tide me over I bought a Smart Modem Gen 2 (Technicolor DJA0231) for mobile backup, replacing the Sagemcom F@st 5355 modem.  NBN is now restored but my Panasonic cordless (model KX-TG8163ALB), which worked wi ...

Level 19: Deputy Director

Hi AllLong question short, can i use the Telstra provided modem (model above) with a different provider? Or is it locked to Telstra.

Level 1: Cadet

Having trouble with WiFi not reaching to the back of the house . Has been ok for over 2 years but lucky to get one bar now .

Level 2: Rookie

Trying to set up Gen 2 smart modem on adsl, to connect with Wireless Cameras. I can view camera when connected via ethernet and have "Port Forwarded", as well as set up ACL list but still no connection when changing to WIFI. Have noticed that this mo ...

Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RA Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through as ...

Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet with address mask (i.e. stock standard addre ...

Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Level 1: Cadet

Level 2: Rookie

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more