Broadband & nbn™

Modems & Hardware

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Level 1: Cadet

Hi, I recently purchased the "Telstra Standard Business Gateway" TG797n V3 Modem Router and am trying to configure it for another ISP. By default, the gateway has got the username and pwd and I had to change both of them to the one's that my ISP has ...

Level 2: Rookie

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Level 1: Cadet

Difference between Juniper Networks SRX3400-S-AS-3 Services Gateways and Juniper Networks SRX3400-S-AS-1 Services Gateways?

Level 1: Cadet

Telstra sent me a new modem. It is a “Smart” modem gen 2. My La Crosse v40 pro weather station refuses to connect to it. It used to work on my old modem just fine, but now everything in my house runs through my new modem except for my weather station ...

Level 1: Cadet

Telstra DECT cordless handsets T-Voice-503 paired to a Telstra Smart modem Gen2 DJA0231TLS (Technicolor) frequently loose their VOIP connection. Have three T-Voice-503 paired to the modem they all loose their connection every two or three days. Havin ...

Level 3: Gumshoe

Hi I was just wondering if anyone has a fix to the problem where all the PlayStation’s in my house now have trouble connecting to servers. All of them went down at the same time last weekend and all fail to connect to servers. i have talked to the le ...

Level 1: Cadet

Hi, I can't log in to Tidal music via Roon, apparently due to a DNS name resolution error. I understand the DNS server is set in the firmware with the Telstra NBN modems. The error log is from the technical support at Antipodes audio is below if anyo ...

Level 1: Cadet

Hi, I’ve had the Telstra Smart Modem since January. It’s been fine but we’re now having an issue as we’ve built a new house and demolished old one. Long story short is NBN require us to go through a new development application to install new line and ...

Level 1: Cadet
Level 1: Cadet

Earlier this year i purchased a new Smart modem gen 2 and a set of smart boosters gen 1. Since then it seems the gen 1 smart booster have been discontinued and there is a new gen 2 smart booster. What no one at a Telstra store or on the helpline can ...

Level 2: Rookie
Level 2: Rookie

  Hi,      Will the Telstra Smart Modem Gen 2 have a firmware upgrade to support Apple's new "Homekit-enabled Router" standard?   Also is there any news on release timeline of Smart Modem Gen 3? Will it support Wifi 6 and 5G mobile backup?   Cheers,  ...

Level 2: Rookie


I have a Telstra Smart Modem Generation 2, and i was just wondering if would be able to connect NordVpn to that modem?

Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

Level 1: Cadet

I have the Telstra Gen2 Smart Modem. I am looking to get myself NordVPN or another similar service.  I just wanted to confirm if this Modem would allow me to connect using one of these services? I am unfamiliar with how these service work but would I ...

Level 1: Cadet

The Telstra Smart Modem Gen 2 only allows you to define maximum of 10 MAC address to IP address mappings in the DHCP configuration. Is there any way to define more than 10 MAC to IP mappings? I have lots of devices in the house that require static IP ...

Level 1: Cadet

Hi, I have successfully port forwarded and view my NVR and IP cameras when on 4G but when I'm connected to the same wi-fi at home I can't see the cameras using the same app. If I turn wifi off I can see them again. I can see them on wifi if I change ...

Level 1: Cadet

Does anyone know which one is better in terms of wifi performance. More specifically 5ghz wifi. I just got connected onto the NBN and I find not being able to change the dns on the smart modem to be quite a deal breaker. So I plugged my Netgear R7000 ...

Level 1: Cadet

Sorry if there is a post already answering this but I’ve looked and troubleshooted thoroughly with no luck. I received my Telstra Smart Modem Gen 2 today, and my suburb has been NBN ready for a couple of weeks now.I connected my devices to the new mo ...

Level 4: Private Eye

Are these considered normal results? its a Sagemcon f@st 5355 modem. 

Level 1: Cadet
Level 1: Cadet
Level 1: Cadet

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

Level 1: Cadet

It seems that with the latest firmware update for the Smartmodem gen 2 (Firmware Version 18.1.c.0347-950-RC) Telstra have introduced a bug. It now looks like if you change the local device IP address and the DHCP start/end address the modem locks up. ...

Level 2: Rookie

I just had my NBN installed today complete with the new Telstra Smart Modem, and the first thing I wanted to do was put it in Bridge Mode because I'd rather clear the way for my Netgear Orbi to distribute the Wi-Fi signal. The problem is, when I set ...

Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Level 2: Rookie

Hi,We had to reset our Telstra Gateway Pro V7610 today due to no internet service, once we got everything back up and running I had to go back and configure all the settings for SSID's etc. The one thing I cant get working again is remote management, ...

Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RA Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through as ...

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