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Modems & Hardware

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Laychut
Laychut
Level 1: Cadet
2 hours ago

Why cant I make international calls from my mobile phone?

Every time I try to call an international number from Australia it says " the number you have called is not available from this service". I am mainly trying to call the Philippines.

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mj8888
mj8888
Level 2: Rookie
5 hours ago

Arcadyan LH1000 in 4G failover mode successfully connects but network unreachable

Yesterday, Telstra disconnected my landline and ADSL even though the NBN technician is not due to arrive for another 6 days. I have the Telstra Arcadyan LH1000 modem running the following versions:Product Vendor:   ArcadyanProduct Name:  LH1000Boot V ...

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Panna3
Panna3
Level 1: Cadet
an hour ago

Nighthawk M1 Router - Detecting Service

I was prompted to update to 12.06.02.00 for my device (due to my router connection consistently dropping out or device randomly shutting off) - the update solved those issues however, lead to me being unable to see my data usage information in the mo ...

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Kiya
Kiya
Level 1: Cadet
9 hours ago

Unable to conncect to internet

I recently bought a Dlink ac2600 but it won't connect to the NBN I have fttn, can anyone help?

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Bloggs2
Bloggs2
Level 1: Cadet
yesterday

Openvpn to Synology NAS with Telstra smart modem Gen 2 - please help :)

Hi there, I am trying to restore openvpn access to my Synology NAS, after Telstra changed my modem to Telstra smart modem Gen 2 - with a Netgear Telstra Cable Adapter.   Note that I can access the Synology browser interface ok - only vpn access is no ...

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Tony131
Tony131
Level 2: Rookie
yesterday

Dynamic DNS provider - DuckDNS - How to?

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

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DAStafford
DAStafford
Level 2: Rookie
Friday

How is the Netgear V7610 (Telstra Business Smart Modem) a "Business" grade device?

We received this device from Telstra recently and I am dismayed that they could even think that it could be used for business.  The Telstra modification of the interface cripples some of the functions of the device but the device lacks some functiona ...

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Smashie
Smashie
Level 1: Cadet
Friday

Google Home mini

Hi I ordered the Google Home mini for the special offer price of 10,000 points I went through the confirmation of delivery address and the it came up saying something went wrong, however the points where take from my account and still no Google Home ...

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Sharpy93
Sharpy93
Level 1: Cadet
Friday

Mymodem gen 2

I recently purchased a device that can be connected through my phone over the Wi-Fi but it requires a 2.4ghz Wi-Fi connection. I was wondering if there is a way to separate the 2.4 and 5 ghz signals as I am unable to connect  when they are merged

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Ar123456
Ar123456
Level 2: Rookie
Friday

Telstra new smart modem

Does the new Telstra smart home modem supplied for NBN FTTN have an external antenna input for the 4G backup?if not can i fit a passive patch cabal to it ?

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Jasmine13
Jasmine13
Level 2: Rookie
Thursday

How do you disable 4G backup on an NBN smart modem

I want to get rid of wifi and just use my fibre to the home connected NBN. How do I disable the wifi backup on the smart modem? As far as Telstra can tell me, I need to remove the sim card from the modem. Will this just disable the wifi and leave the ...

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ReiTsu
ReiTsu
Level 1: Cadet
Monday

My Telstra smart modem gen 2 speeds have dropped significantly over the span of 2.5 weeks.

I recently switched from a Foxtel modem to a Telstra SMG2. I live in an area where internet is pretty limited and we are a family of five that all you use internet extensively (e.g Netflix, YouTube and Online gaming etc.). When the modem first booted ...

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Datel
Datel
Level 2: Rookie
March

Bridging Arcadyan LH1000 modem

Hello,Just received the new Arcadyan LH1000  modem/router, but I cannot figure out out to get it into bridge mode, as I need to configure my Meraki MX as a gateway with static IP address, thus I need the Arcadyan LH to be transparent to the Meraki. A ...

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rachel99
rachel99
Level 1: Cadet
2 weeks ago

Wifi has stopped broadcasting

For several months, I've had a Telstra Gen 2 box (Champagne 18.1.c) which has worked normally. A week ago, the wifi stopped being visible to new devices.  Most existing devices are still able to connect normally, but new devices can't find it or be m ...

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arm1979au
arm1979au
Level 1: Cadet
2 weeks ago

USB Hard Drive max size for Smart Modem Gen 2 (Technicolor DJA0231)

I have successfully run a 2TB external USB drive on my Technicolor DJA0231 for a while now, until the drive died today. I'd like to purchase a bigger drive for my next one, but need to be sure what size drive the modem is compatible with. I've seen b ...

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Janboy
Janboy
Level 1: Cadet
2 weeks ago

Nbn

When is going to install my nbn connection

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Thorpef1
Thorpef1
Level 2: Rookie
3 weeks ago

Devices not connecting to Telstra smart modem 2 after firmware push

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

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Longtime_Cust
Longtime_Cust
Level 1: Cadet
3 weeks ago

Arris cm8200 should the orange light on the back be flashing

I have HFC Cable NBN. ARRIS  CM8200 should the orange light on the back be flashing?

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Maximilian8
Maximilian8
Level 1: Cadet
3 weeks ago

Telstra Smart Modem Gen 2 intermittent off

Today I switched over to Telstra and got the "Telstra Smart Modem Gen 2". The one  made by Technicolor, the DJA0231 model.Works so far only on "backup mode" - I think that is what they call if it is accessing the net via the 4G network and inbuilt SI ...

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BoyWithCamera
BoyWithCamera
Level 1: Cadet
3 weeks ago

Telstra Gateway Password & Modem Reset

Hi, I forgot the login to the telstra gateway setup page of my F@st5355 modem.I know the password resets to default if you factory reset the modem ....my question is though...wont all the configuration/ username& password settings be gone when I rese ...

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Panna3
Panna3
Level 1: Cadet
an hour ago

Nighthawk M1 Router - Detecting Service

I was prompted to update to 12.06.02.00 for my device (due to my router connection consistently dropping out or device randomly shutting off) - the update solved those issues however, lead to me being unable to see my data usage information in the mo ...

  • 14 Views
  • 0 Replies
0 Kudos
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Bloggs2
Bloggs2
Level 1: Cadet
yesterday

Openvpn to Synology NAS with Telstra smart modem Gen 2 - please help :)

Hi there, I am trying to restore openvpn access to my Synology NAS, after Telstra changed my modem to Telstra smart modem Gen 2 - with a Netgear Telstra Cable Adapter.   Note that I can access the Synology browser interface ok - only vpn access is no ...

  • 36 Views
  • 0 Replies
0 Kudos
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Tony131
Tony131
Level 2: Rookie
yesterday

Dynamic DNS provider - DuckDNS - How to?

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

  • 40 Views
  • 0 Replies
4 Kudos
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MisterQ
MisterQ
Level 7: Deputy Inspector
Tuesday

Network and Router vagaries...

So, I have a relatively large internal home network - about 40-50 devices - computers are predominantly apple, and raspberrypis, assorted smart switches. I have set up a "pi-hole" on a PiZero to get rid of some of the crap traffic. I have also set mo ...

  • 55 Views
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Brinrac
Brinrac
Level 1: Cadet
Monday

Problem connecting to Telstra Smart Modem Gen 2 WPA2

Hi there,Wondering if there is any update to fix the Android One wifi connection problem connecting to Telstra Smart Modem Gen 2. ? If you try to connect via the standard WPA2 5ghz freq it never connects, and only connects when you enable combined WP ...

  • 59 Views
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RogerZ
RogerZ
Level 1: Cadet
2 weeks ago

Modem not appearing on available wireless networks

This may assist someone.  I have a next gen 2 modem and it worked fine for about 5 months.  Then I was unable to find the modem on the list of networks on my Windows 10 PC.   I spent days trying to sort the issue out believing it to be a windows prob ...

  • 87 Views
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Couttsie
Couttsie
Level 1: Cadet
2 weeks ago

Internet keeps dropping out

I’m on HFC - and since joining Nbn my internet keeps dropping out especially when more than one wifi user is connected to the smart modem my main computer is Ethernet but still drops out each day

  • 91 Views
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Eco
Eco
Level 1: Cadet
2 weeks ago

Netgear extender 6190

Why is it humming

  • 75 Views
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Martian2025
Martian2025
Level 1: Cadet
2 weeks ago

Extending range on Telstra Smart Modem 2.0 with Wavlink AC1200

I have a Telstra Smart Modem 2.0 which I received recently when I connected to the NBN. I am trying to extend its wifi range using a Wavlink AC 1200 Aerial X range extender. I seem to have connected the 2 successfully, and can see the extended networ ...

  • 92 Views
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Big_Dan
Support Team Big_Dan
Support Team
October

Pi-Hole and the Smart Modems

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

  • 314 Views
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