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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

God4
Level 1: Cadet

People, I am having problems with my new nokia 3.2 connection to my telstra wifi. It just records it as 'saved'. Tried it with another non telstra wifi and connected immediately. What could be the problem? Compatibility issues? 

worf1
Level 1: Cadet

Hi. I have just bought a gen2 booster and am trying to pair via wifi with my gen1 modem. Am I wasting my time 

modano182
Level 1: Cadet

Hi guys I am using a TP-Link Archer VR400 as a wireless router connected to my Telstra Gen 2 Smart Modem (NBN). I cannot seem to get ipv6 connectivity when connected to the VR400, even though I have enabled it within the router configuration. Could a ...

jtonc
Level 1: Cadet

I've recently purchased a Telstra Smart Wi-Fi Booster Gen 2 to extend the range of the Wi-Fi in my home. We've got a Telstra Smart Modem Gen 2 which has been and continues to work totally fine. I've been able to successfully pair the Booster to the M ...

Brettley1
Level 1: Cadet

I have recently had NBN installed. Received my Telstra smart modem (FTTC) and set that up per the instructions. 

I have all blue lights on the NBN box and green on the Telstra smart modem indicating it’s connected but when I use a WiFi device nothing. ...

Alley1900
Level 1: Cadet

I have no Internet as in adsl due to a outage so 4g should automatically kick in and nothing I have been troubleshooting all morning trying to call telstra and of course no one answers any advice would be great 

S-man20
Level 1: Cadet

Hi, I have recently switched from TPG NBN to Telstra NBN (HFC) and am using a third party modem: D-Link 5300. I would like to know how to configure the D-Link 5300 to Telstra's NBN. I have been reading related posts and have spoken to Telstra directl ...

Anthony931
Level 1: Cadet

Hi guys I have no internet for the pass month because of the cable broadband transition to nbn. Due to this Telstra has process half my order and could not install NBN for me. Now I am stuck with a smart modem with a red light no back up internet and ...

Chitia
Level 1: Cadet

I have had to connect a work computer to my modem via an Ethernet cable.  As soon as I did this all the wifi on all my other devices (including kids computers, phones etc) stopped working.  Shouldn't I be able to use it all at the same time?  If so a ...

abc20190801
Level 1: Cadet

The computers are connected to the modem through RJ45 cables and are assigned fixed IP addresses, ie not through DHCP. This worked for a few months with no problem. Recently, however, upon switched on, these computers cannot talk to the NBN modem. Al ...

S-man20
Level 1: Cadet

Hi, I have recently switched from TPG NBN to Telstra NBN (HFC) and am using a third party modem: D-Link 5300. I would like to know how to configure the D-Link 5300 to Telstra's NBN. I have been reading related posts and have spoken to Telstra directl ...

Stevo52
Level 4: Private Eye

I have a Arcadyan LH1000 Smart Modem Gen 2 Boot version: 1.0.38-116.118 F/W: 0.09.11r This modem has actually performed very well for me in the 15 months it has been providing NBN internet service via HFC and I am pretty happy with it. However I am n ...

david45st
Level 3: Gumshoe

G'day,Old Foxtel cable Smart Modem replaced with a new Smart Modem when NBN connected a few weeks ago.Wifi good initially with my many Puppy Linux OSs connecting and running as before.However, I'm now seeing some OSs not seeing the Wifi signal from t ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

Anthony931
Level 1: Cadet

Hi guys I have no internet for the pass month because of the cable broadband transition to nbn. Due to this Telstra has process half my order and could not install NBN for me. Now I am stuck with a smart modem with a red light no back up internet and ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

restlessera
Level 1: Cadet

Is there a knows issue with this modem to block VPN passthrough? I even tried port forwarding of 500 and 4500 and firewall off and still does not work.

johnnytheboy
Level 2: Rookie

Hi I recently signed up with Telstra had technician around who told me everything this end (my house and exchange) is good to go, however I need to ring Telstra to set up there end. so I did was told, give us 24-48hrs and you will have internet. that ...

Timsbusy
Level 1: Cadet

I want to sign up for a Telstra internet plan but i already have a modem and don't want to have to pay out for another one if i want to leave the service. Is there a way of doing this?

Sonic5
Level 2: Rookie

Hi,  We have an outdoor battery security camera which up until January has been operating fine.   (It runs on the Mirabella Genio app).   Now it wont connect to the wifi.  Mirabella have advised Telstra have released an update which is not compatible ...

Bokchoy
Level 1: Cadet

Hello, my internet has stopped working since early in the morning on 4th April 2020. I checked for outages and there was an outage. I checked every hour, and it said that there are no outages in my area at around 11pm. However, I still cannot access ...

Chrisrob8
Level 1: Cadet

I have consistent intermittent modem outages. It has been a problem for at least past 6 months and is continuing to get worse. I have checked all connections and have fully reset modem many times. It is ADSL modem. Modem is a technicolor TG587n v3 mo ...

Keycat
Level 1: Cadet

My NBN FTTC Network Connection Device has no lights on despite unplugging, restarting, resetting etc. I think it's dead unless anyone has any other ideas?Cannot connect to the modem.Have tried to get hold of Telstra for 6 weeks now with no luck. 

GxxR
Level 2: Rookie

Cant get through on 132200.  NBN order complete. Smart modem working. NBN box working but no NBN.  What needs to happen? I cant get through to Telstra.Order 1-2409370528405

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