Broadband & nbn™

Modems & Hardware

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Level 1: Cadet

s there any way to disable the factory reset so that the kids can't get access once I have changed the wifi password. Connected to Telstra nbn

Level 1: Cadet

Everything else works fine, had it about a month

Level 2: Rookie


I have a Netgear Gateway Max C6300BD

Even though it's a cable modem, I have read that it still has a DECT chip that cannot be turned off, leading to high radiation readings (they are just as high as with the wifi turned on).

Is there any other Telst ...

Level 5: Eagle Eye

It is impossible to describe how poor Telstra support really is.....If you have a problem they have established systems that lead you around from robots to real people in India who try to solve your problem in if!   You are also offered a ...

Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

Level 4: Private Eye

G'day, I have an Epson WF2510 multifunction printer on our home network.Not wanting to reset computers when the 500-hour DHCP lease again expires and the printer has its DHCP IP address changed, I've used the still-has-Windows laptop here to set the ...

Level 3: Gumshoe

I know this is officially unsupported but i was sucecessful with aquiring this information once before: So these settings don't wor ...

Level 1: Cadet

Changed over from the telstra gateway modem as part of the nbn move.

The gateway was faultless on adsl 2+

The smart modem replacement worked poorly last night with regular dropouts. Now this morning it is dead with no lights on at all.

I tried unplugg ...

Level 1: Cadet

I have just installed this modem. The broadband is working well. However my voip service is not working. What are the correct voip settings please ?

Level 1: Cadet


As of a week or so ago I have been using the backup feature on the smart gen 2 modem as I'm currently getting the ADSL plug repaired at my residence, but it seems I've ran into an issue as I no longer get a connection, all the lights on the modem ...

Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

Level 1: Cadet

tried entering modem username and password as per modem name plate will not allow

Level 1: Cadet

Has anyone tried connecting a Synology rt2600ac to Telstra FTTP? What Internet Connection settings should I be using? I have tried PPPoE (using my login credentials) and Auto but the best I can get is a “Limited Connection” with both methods which gi ...

Level 2: Rookie

G’day I have a static IP address so I can connect to my home network remotely.

Since I transferred to the NBN the static ip no longer works.

I tried to change the WAN IP address in Advanced > Internet settings but it can’t be changed (read only).

I have ...

Level 9: Captain

Hooked up our Technicolour Gen 2 this morning. All went well and everything is on line. Only issue I have noted is that on our previous Technicolour Gen 1 modem wifi speeds were 2.4 = 65Mbps and 5 = 2100Mbps.On the Gen 2 the 2.4 speed is 65 but the 5 ...

Level 1: Cadet

Have a Telstra Smart Modem Gen 2 set up in bridge mode as I have a netgear router as my main.  I wanted to connect a drive for network file sharing but realised in bridge mode there seems to be no option for this.  Is there a convenient solution or w ...

Level 2: Rookie


Telstra just sent me a new Smart Modem Gen 2 (thanks Telstra).  We have quite a big house so the wireless network struggles at the furthest point away from the modem.

Is there some way I can use the old Telstra modem as wireless network booster?

Tha ...

Level 1: Cadet

wi fi strength from telstra nbn smart modem it 2.4G or higher?

Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Level 1: Cadet

I’m setting up a Meraki MX to Telstra Netgear V7610 site-to-site VPN, but get the below error from the Meraki, May 14 14:50:51 Non-Meraki / Client VPN negotiationmsg: ignore information because ISAKMP-SA has not been established yet.May 14 14:50:41 N ...

Level 2: Rookie

Hi,We had to reset our Telstra Gateway Pro V7610 today due to no internet service, once we got everything back up and running I had to go back and configure all the settings for SSID's etc. The one thing I cant get working again is remote management, ...

Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RA Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through as ...

Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet with address mask (i.e. stock standard addre ...

Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

Level 1: Cadet

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Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

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