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Level 2: Rookie

We received this device from Telstra recently and I am dismayed that they could even think that it could be used for business.  The Telstra modification of the interface cripples some of the functions of the device but the device lacks some functiona ...

Level 1: Cadet

Hi I ordered the Google Home mini for the special offer price of 10,000 points I went through the confirmation of delivery address and the it came up saying something went wrong, however the points where take from my account and still no Google Home ...

Level 1: Cadet

I recently purchased a device that can be connected through my phone over the Wi-Fi but it requires a 2.4ghz Wi-Fi connection. I was wondering if there is a way to separate the 2.4 and 5 ghz signals as I am unable to connect  when they are merged

Level 2: Rookie

Does the new Telstra smart home modem supplied for NBN FTTN have an external antenna input for the 4G backup?if not can i fit a passive patch cabal to it ?

Level 2: Rookie

I want to get rid of wifi and just use my fibre to the home connected NBN. How do I disable the wifi backup on the smart modem? As far as Telstra can tell me, I need to remove the sim card from the modem. Will this just disable the wifi and leave the ...

Level 1: Cadet

NBN Smart Modem Gen 2 phone light (bottom light)is red,and we have no phone service. Wifi still working.

Level 1: Cadet

Hi,I have recently purchased the Google Wi-fi and i'm planning to set it up with my Telstra frontier Router so that if the wired connection cuts it, it would still allow me to use the 4G network. I am on Telstra Cable. Current network:Wall socket = C ...

Level 2: Rookie

 I was informed by NBN person that my  modem apparently thinks  my landline is busy. After doing all the troubleshooting I have a flashing green light on the phone light and my phone says "check phone line. I was informed that the  problem is coming ...

Level 1: Cadet

I have a website that clients can't access because they Telstra Broadband Protect and when they visit they get the message: Network Protection Malicious Content We've blocked a website that may contain malicious content. Th ...

Level 3: Gumshoe

I have a Sonos music system that uses the modem to connect to the network so i can access all my songs in iTunes.The song often skip and Sonos has advised it may be to channel conflicts with other devicesI want to specify a separate channel for my So ...

Level 2: Rookie

I want to get rid of wifi and just use my fibre to the home connected NBN. How do I disable the wifi backup on the smart modem? As far as Telstra can tell me, I need to remove the sim card from the modem. Will this just disable the wifi and leave the ...

Level 1: Cadet

I recently switched from a Foxtel modem to a Telstra SMG2. I live in an area where internet is pretty limited and we are a family of five that all you use internet extensively (e.g Netflix, YouTube and Online gaming etc.). When the modem first booted ...

Level 2: Rookie

Hello,Just received the new Arcadyan LH1000  modem/router, but I cannot figure out out to get it into bridge mode, as I need to configure my Meraki MX as a gateway with static IP address, thus I need the Arcadyan LH to be transparent to the Meraki. A ...

Level 1: Cadet

For several months, I've had a Telstra Gen 2 box (Champagne 18.1.c) which has worked normally. A week ago, the wifi stopped being visible to new devices.  Most existing devices are still able to connect normally, but new devices can't find it or be m ...

Level 1: Cadet

I have successfully run a 2TB external USB drive on my Technicolor DJA0231 for a while now, until the drive died today. I'd like to purchase a bigger drive for my next one, but need to be sure what size drive the modem is compatible with. I've seen b ...

Level 1: Cadet


When is going to install my nbn connection

Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

Level 1: Cadet

I have HFC Cable NBN. ARRIS  CM8200 should the orange light on the back be flashing?

Level 1: Cadet

Today I switched over to Telstra and got the "Telstra Smart Modem Gen 2". The one  made by Technicolor, the DJA0231 model.Works so far only on "backup mode" - I think that is what they call if it is accessing the net via the 4G network and inbuilt SI ...

Level 1: Cadet

Hi, I forgot the login to the telstra gateway setup page of my F@st5355 modem.I know the password resets to default if you factory reset the modem question is though...wont all the configuration/ username& password settings be gone when I rese ...

Level 7: Deputy Inspector

So, I have a relatively large internal home network - about 40-50 devices - computers are predominantly apple, and raspberrypis, assorted smart switches. I have set up a "pi-hole" on a PiZero to get rid of some of the crap traffic. I have also set mo ...

Level 1: Cadet

Hi there,Wondering if there is any update to fix the Android One wifi connection problem connecting to Telstra Smart Modem Gen 2. ? If you try to connect via the standard WPA2 5ghz freq it never connects, and only connects when you enable combined WP ...

Level 1: Cadet

This may assist someone.  I have a next gen 2 modem and it worked fine for about 5 months.  Then I was unable to find the modem on the list of networks on my Windows 10 PC.   I spent days trying to sort the issue out believing it to be a windows prob ...

Level 1: Cadet

I’m on HFC - and since joining Nbn my internet keeps dropping out especially when more than one wifi user is connected to the smart modem my main computer is Ethernet but still drops out each day

Level 1: Cadet

Why is it humming

Level 1: Cadet

I have a Telstra Smart Modem 2.0 which I received recently when I connected to the NBN. I am trying to extend its wifi range using a Wavlink AC 1200 Aerial X range extender. I seem to have connected the 2 successfully, and can see the extended networ ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: I'm pleased to report that it truly was as simple as installing Pi- ...

Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

Level 1: Cadet

Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

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