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AndyFry
Level 2: Rookie

Hi,I've noticed that my Internet drops out at around 9pm every evening. It started to happen last week and did it every day. It looks like the modem(Technicolor TG799vac) just reboots. Logs don't contain anything prior to the reboot. It's been runnin ...

MrBlack
Level 2: Rookie

I have a rather curious problem that has been plaguing us for the past few months. We have 2 MacBooks (2015 and 2018 model) and both continually have issue with connecting to WiFi provided by the LH1000/Booster. Sometimes (20% of the time) they will ...

GPARRI
Level 1: Cadet

Needing help to set up modem as Telstra modem keeps failing.   Not getting a constant connection,  keeps dropping out every 3 mins. Need a full list of settings please. 

waynosp
Level 1: Cadet

Hi Guys, IT specialist setting up one of these smart modems.  I have a customer who has asked me to disable all RF interfaces on a telstra smart modem model DJA0231.

Problem is the unit just won't stop outputting RF.
I've pulled the 4G backup Sim.  I h ...

mvcad
Level 2: Rookie

Hi All, at the ens of the day I want to setup an OpenVPN server for my company to access the LAN from offsite Locations. so We bought an Asus RT-AC88u rourter which has this funcion built in. Initially I tried to set up the Telstra modem as bridge an ...

gem
Level 2: Rookie

Hi,
In the last month I've found that everyday I need to reboot the Telstra Gateway  to get WiFi speeds back to normal. Before reboot, we still have WiFi just extremely slow (like several minutes to load page online slow). Once it reconnects we are ba ...

Robert80302
Level 2: Rookie

USB on Telstra modem doesn't recognize functioning devices eg USB hub, Pringtre, Seagate esternal Drive all of which work when connected to a computer. I want a network drive capability which should be available.  Please advise.

Mappy
Level 4: Private Eye

Telstra DECT cordless handsets T-Voice-503 paired to a Telstra Smart modem Gen2 DJA0231TLS (Technicolor) frequently loose their VOIP connection. Have three T-Voice-503 paired to the modem they all loose their connection every two or three days. Havin ...

ajbb
Level 1: Cadet

Broadband Protect Parental Controls was working well for me for about 6 months. But recently Parental Controls stopped working without notice. I tried disabling and reenabling Parental Controls on the website http://www.protect.telstra.com.au. But wh ...

Jon99
Level 1: Cadet

I want to switch off my Wifi to get the kids to focus on homework. I used to use the hardware button (or via the web app) to switch OFF the wifi. This no longer works. Any suggestions?

gem
Level 2: Rookie

Hi,
In the last month I've found that everyday I need to reboot the Telstra Gateway  to get WiFi speeds back to normal. Before reboot, we still have WiFi just extremely slow (like several minutes to load page online slow). Once it reconnects we are ba ...

Robert80302
Level 2: Rookie

USB on Telstra modem doesn't recognize functioning devices eg USB hub, Pringtre, Seagate esternal Drive all of which work when connected to a computer. I want a network drive capability which should be available.  Please advise.

Angelz5
Level 2: Rookie

The LA light on my modem has been flashing orange all day. It's normally solid blue. Is something wrong? Will it fix itself? I haven't touched it for it to change?

msid
Level 1: Cadet

I would like to connect a Frotigate 30E (no wifi) to bigpond modem.  Basically I want the firewall to act as DHCP server and NAT device now, as well as controlling web traffic. I want the technicolour modem to act as a wireless router only. So the se ...

WayneR
Level 1: Cadet

Hi there. I'm looking to add an external USB Hard Drive to my Gateway Max TG799 and wondering if there is a limit to the capacity I can add? I thought I'd read somewhere is was 2TB but can't be sure if that is correct. Any advice appreciated - thanks ...

MyBoo
Level 1: Cadet

I am unable to use my home phone because the magenta light is permanently on. What can do about this?

Jippolatta
Level 2: Rookie

Hi, I'm looking at getting NBN set up at my new place and was wondering if Telstra allows customers to user their own modems or if you are required to use the modem provided? I haven't found a modem as of yet so just want to check for future purposes ...

JoeCool_
Level 2: Rookie

So last night my Netflix cuts out and upon checking my NBN box, Gen 2 Arcadyan modem and Apple wireless networks, all are up and running and showing green lights. The only telltale sign in the flashing blue internet light on my Philips Hue hub indica ...

TrorcOdinson
Level 1: Cadet

I'm about to get a VPN and was wondering if I'm able to set it up on the smart modem?

GnT
Level 1: Cadet

Telstra have ‘ run out’ of modem stock for our installation. The tech is under the house now running the cable for the HFC NTD.No firm date supplied for delivery of a modem. Unbelievable.Can we use an Ethernet cable and plug our old tg799 technicolor ...

Jon99
Level 1: Cadet

I want to switch off my Wifi to get the kids to focus on homework. I used to use the hardware button (or via the web app) to switch OFF the wifi. This no longer works. Any suggestions?

Tonka351
Level 1: Cadet

deagles
Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

wobblesack
Level 1: Cadet

I have 4 phone lines on DOT with 2 on the Telstra v7610 Gateway and 2 on the Cisco SPA112. I want to add a second SPA112 and take the 2 Lines off the v7610. I have bought the second SPA112 and configured in Call Conductor but the device will not work ...

wdurrani
Level 2: Rookie

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

Fabrice1146
Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

rocket-
Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

wolfieboy
Level 6: Bloodhound

I received our new Telstra Smart Modem Gen2 with voice backuplast week and it was very easy to install and use straight away. All I had to do is enter the new Wi-Fi Name and Password on our smart phones, Samsung Tablets and Foxtel iQ4 set top box.  I ...

ASUS_User
Level 1: Cadet

Date: 31-July-2019 This information relates to installing an ASUS DSL AC3100 router directly to a FTTN Telstra NBN connection.  The Telstra Smart Modem (Technicolor DJ A0231TLS) was then connected to the ASUS router to provide telephone services only ...

LisaBowyer1
Level 1: Cadet

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