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bonnie2016
Level 1: Cadet

Hi,

As of a week or so ago I have been using the backup feature on the smart gen 2 modem as I'm currently getting the ADSL plug repaired at my residence, but it seems I've ran into an issue as I no longer get a connection, all the lights on the modem ...

plumtreed
Level 5: Eagle Eye

It is impossible to describe how poor Telstra support really is.....If you have a problem they have established systems that lead you around from robots to real people in India who try to solve your problem in Oz......as if!   You are also offered a ...

Neggy-Z
Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

USB
Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

Dav17
Level 1: Cadet

Everything else works fine, had it about a month

whek
Level 1: Cadet

I don't have any internet services through telstra anymore, only the landline is left. I don't want to be paying for something that I am not using, but I also don't want to give up an email address that is setup for various things and is quite handy ...

Rich210
Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

ProfessorPhone
Level 22: Superhuman

Has anyone had specific  experience which cordless phone model/brand is compatible with a Telstra Gen 2 smart modem with mobile fall-back. (Technicolor)Hopefully a brand which has 3 or 4 handsets.Thanks

frederick4
Level 1: Cadet

tried entering modem username and password as per modem name plate will not allow

Neggy-Z
Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

USB
Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

frederick4
Level 1: Cadet

tried entering modem username and password as per modem name plate will not allow

SL71
Level 1: Cadet

Has anyone tried connecting a Synology rt2600ac to Telstra FTTP? What Internet Connection settings should I be using? I have tried PPPoE (using my login credentials) and Auto but the best I can get is a “Limited Connection” with both methods which gi ...

Brockaholic
Level 2: Rookie

G’day I have a static IP address so I can connect to my home network remotely.

Since I transferred to the NBN the static ip no longer works.

I tried to change the WAN IP address in Advanced > Internet settings but it can’t be changed (read only).

I have ...

abthomp
Level 9: Captain

Hooked up our Technicolour Gen 2 this morning. All went well and everything is on line. Only issue I have noted is that on our previous Technicolour Gen 1 modem wifi speeds were 2.4 = 65Mbps and 5 = 2100Mbps.On the Gen 2 the 2.4 speed is 65 but the 5 ...

Bolognie1
Level 1: Cadet

Have a Telstra Smart Modem Gen 2 set up in bridge mode as I have a netgear router as my main.  I wanted to connect a drive for network file sharing but realised in bridge mode there seems to be no option for this.  Is there a convenient solution or w ...

Buff1969
Level 2: Rookie

Hi,

Telstra just sent me a new Smart Modem Gen 2 (thanks Telstra).  We have quite a big house so the wireless network struggles at the furthest point away from the modem.

Is there some way I can use the old Telstra modem as wireless network booster?

Tha ...

Nogizmo
Level 1: Cadet

wi fi strength from telstra nbn smart modem ..is it 2.4G or higher?

Dav17
Level 1: Cadet

Everything else works fine, had it about a month

Rich210
Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Tech22
Level 1: Cadet

I’m setting up a Meraki MX to Telstra Netgear V7610 site-to-site VPN, but get the below error from the Meraki, May 14 14:50:51 Non-Meraki / Client VPN negotiationmsg: ignore information because ISAKMP-SA has not been established yet.May 14 14:50:41 N ...

ITcrazy
Level 2: Rookie

Hi,We had to reset our Telstra Gateway Pro V7610 today due to no internet service, once we got everything back up and running I had to go back and configure all the settings for SSID's etc. The one thing I cant get working again is remote management, ...

Paulmc56
Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

PGee
Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

doxxie
Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RAhttps://www.dnsomatic.com/ Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through all.dnsomatic.com as ...

CommsGipp
Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet 192.168.80.0 with address mask 255.255.255.0 (i.e. stock standard addre ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

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