Broadband & nbn™

Modems & Hardware

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Millerton
Level 1: Cadet

this happened after I restarted modem

Maho2
Level 2: Rookie

Hi all, Hoping someone can help, our cctv is not working remotely using our current modem which is the latests Telstra modem. The cctv company as recommended getting another modem which we have done but its my first time setting one up, apparently yo ...

Yasslad
Level 2: Rookie

Installed a smart modem 2 last weekend. Has been working for a week. Just started rebooting every 15-20 minutes. Firmware 18.1. Anyone else having this happen?

Indy898
Level 1: Cadet

I just got connected with FTTC NBN 50 plan.  I did a Wifi map and found that some parts of the house have weaker signal and slower speeds.  House has two stories house and I placed the modem in the middle of the house upstairs but the farthest area f ...

DJI1
Level 2: Rookie

I was going to use the Google's Wifi router (to improve/expand our wifi network) connected to Telstra's provided Arcadyan LH1000.  This is until i read that I will need to forgo some functionality eg: VOIP and/or 4G Backup. Just wondering if anyone h ...

TracyD67
Level 1: Cadet

Have been waiting 2 weeks for a modem to be delivered. Was told it woukd be delivered on 3 separate occasions.....Rang Thursday (14/8/2019) told it would be express delivered today (17/8/2019) Rang to check and guess what? No modems available They  a ...

611
Level 3: Gumshoe

Hi after installing a Google home my WiFi became unstable and my erthnet connections all stopped working. I have Internet when connected straight to the modem but not through the switch which runs all the TVs and computers. Any suggestions 

Paul1986
Level 1: Cadet

Hi. I received a new modem when upgrading to NBN 18 months ago, and then received another smart modem when I moved house 1 year ago. Now that I have just upgraded to NBN again at the new house, I have 2 superfluous modems. Is there anyone that can ta ...

Fabrice1146
Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

JSLoosehead
Level 3: Gumshoe

I have a Telstra Smart Modem Gen 2. My NBN goes down quite frequently (compared to when I was on cable) - but that is another story. The 4G backup works well enough - slow - but better than nothing. However on the latest round of downtime, it didn't ...

611
Level 3: Gumshoe

Hi after installing a Google home my WiFi became unstable and my erthnet connections all stopped working. I have Internet when connected straight to the modem but not through the switch which runs all the TVs and computers. Any suggestions 

Matt_3768
Level 2: Rookie

Telstra modem flashing red internet light, the WAN light is blue, "NBN" with a copper line to premises. I believe we run on $G for the last two days as the 4G dongle light is blue. Internet speed is terrible which has never been up to NBN standards. ...

RustyH
Level 1: Cadet

So i have "upgraded" my modem to the new sim intergrated version Telstra issued and am now have all sorts of issues with my home network - the main one being my hardwired printer is no longer working and not matter how many times I search the network ...

Campbell7
Level 2: Rookie

Hi.  I have a Telstra smart modem and a Swann 4575 security system. I’m having trouble getting them to talk to each other.  The Swann is connected via LAN.  Someone suggested getting a static up address which I have but have no idea what to do now

rja13
Level 2: Rookie

Just had NBN connected at our home office with a Telstra Gateway Pro (v7610) modem. We can no longer connect to our work VPN. It worked flawlessly when we were on ADSL2 with both an older modem and a V7610.I have found numerous posts about his but no ...

dot_V7610_user
Level 1: Cadet

Hi,The router is on the current V2.2.2.28 firmware. We used to be able to do port forwarding however after adding a new router downstream of the Telstra business device it consistently fails to port forward after 30 minutes. I have seen a significant ...

fcuku
Level 2: Rookie

Hi,hope someone can assist me on this. I got NBN (FTTP) and was using my own router (which was connecting to Telstra modem) and all my devices are using router wifi endpoints. Now Telstra sent me this new Telstra smart modem gen 2 and for some reason ...

Dark_Shadow
Level 2: Rookie

I have a Aiphone JO Series Intercom that won't connect either automatically or manually with my router. I have static IP address and have had the following Ports opened by Tesltra: TCP443, TCP 8883 and UDP 10000 - 20000 but still can't connect.

rjmcinnes
Level 3: Gumshoe

I can hide (temporarily) non-connected Devices, but can’t find a way to delete obsolete Devices.
I changed the name of a AirPort Express, and now both the New and Old “Devices” are both listed..

Godfather54
Level 2: Rookie

My Telstra smart modem indicator light for “online” is blank - no colour at all. However my wifi still works ?can someone advise if this is just a modem issue ?should I replace ? 

TracyD67
Level 1: Cadet

Have been waiting 2 weeks for a modem to be delivered. Was told it woukd be delivered on 3 separate occasions.....Rang Thursday (14/8/2019) told it would be express delivered today (17/8/2019) Rang to check and guess what? No modems available They  a ...

Fabrice1146
Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

Ima_Newbie
Level 1: Cadet

Hi all,I am open to any advice, or any thoughts on a problem I have not been able to solve for the last month. Upfront, thanks for any thoughts you provide. Modem : Sagemcon F@st 5355Unit: Xbox One S Will use points, more succinct.1) When I test netw ...

rocket-
Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

wolfieboy
Level 6: Bloodhound

I received our new Telstra Smart Modem Gen2 with voice backuplast week and it was very easy to install and use straight away. All I had to do is enter the new Wi-Fi Name and Password on our smart phones, Samsung Tablets and Foxtel iQ4 set top box.  I ...

ASUS_User
Level 1: Cadet

Date: 31-July-2019 This information relates to installing an ASUS DSL AC3100 router directly to a FTTN Telstra NBN connection.  The Telstra Smart Modem (Technicolor DJ A0231TLS) was then connected to the ASUS router to provide telephone services only ...

LisaBowyer1
Level 1: Cadet
shopkeeper64512
Level 1: Cadet

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

tallywhacker
Level 1: Cadet

It seems that with the latest firmware update for the Smartmodem gen 2 (Firmware Version 18.1.c.0347-950-RC) Telstra have introduced a bug. It now looks like if you change the local device IP address and the DHCP start/end address the modem locks up. ...

SightScreen
Level 2: Rookie

I just had my NBN installed today complete with the new Telstra Smart Modem, and the first thing I wanted to do was put it in Bridge Mode because I'd rather clear the way for my Netgear Orbi to distribute the Wi-Fi signal. The problem is, when I set ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now