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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Bri_Hirst
Level 2: Rookie

Hi there,I am hoping to find some help with the following problem if possible. I have changed my Telstra gateway from Technicolor to Arcadyan due to a WiFi fault. The change over was easy and every thing seem to work OK. After a few days I noticed th ...

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

Dazza74
Level 1: Cadet

Hi I would like to know if u use ethernet/wired cables does that give u a better wifi connection then having a device just running Wi-Fi as normal

Dpal
Level 1: Cadet

We have been using a T-Gateway (TG797n v3) with an additional D-Link DIR880L router for our home internet for some years now. We have a household of 6 people (incl 4 teenagers) and all of us have multiple devices each. We are finding that at times th ...

Dazza74
Level 1: Cadet

Hi all I would like to know if you get better wifi connection if your plugged strait into the modern thru the ethernet/wired cable instert

retrolounge1
Level 1: Cadet

SpoilerSpoilerWe were on NBN 2 years ago, cancelled it 12 months ago.  All with Telstra.  Have a F@st 5355 modem.  Now need to get NBN again due to working from home.  Why do I need to get a new modem?  Do I plan on staying with NBN after I go back t ...

Caro34
Level 1: Cadet

Hi all,  I  might have changed my  login to my Gateway Frontier Modem and can't retrieve the password. How can I reset this password to access the modem settings again?  Thanks for the supportJB 

bradpriekulis
Level 1: Cadet

Hi,I switched over to the smart modem gen 2, and it is always on 4G backup mode, I have reset, no luck, I have checked for faults in my street, and there are none.I have tried many times over the last week to call the phone support lines, but each ti ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

thunderbox
Level 1: Cadet

Hi have a Telstra supplied Arris CMB200 modem.
The internet crapped out this morning. Awesome, because work from home now (with the rest of Australia)Anyway, the top 3 lights are glowing green, but the bottom one is flashing green.
According to a manua ...

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

lmstearn
Level 5: Eagle Eye

Hi there,On a single user Home Broadband with the the default 5GHz freq turned down to 2.4 (for extra range), plugged another ethernet cable into the router and replaced the original (red) connection to the Telstra Gen2 leaving the original red cable ...

magus1
Level 2: Rookie

I have a Telstra Smart Moderm Gen 2 NBN with voice backup. This modem has the built in SIM card. Over the last few days, have noticed intermittent drop outs and the Mobile Mode light has lit up but no wifi detected of any devices. Had this issue this ...

jclar371
Level 2: Rookie

Telstra was doing maintenance to the lines or something like that at 12 midnight till 6 am and the internet was fine till around midday. I am able to browse the internet, watch videos, play mobile games but the moment i try to log into any thing like ...

ReeceP
Level 1: Cadet

Hi I want to purchase the HTC 5G Hub from Telstra.com on a plan but when I check out I get the message 'Oh no, I've looked everywhere'. I have tried on different days and times so it is an ongoing error. I would prefer not to head into a store so I'm ...

Ochie
Level 1: Cadet

I am moving but ended up disconnecting my existing Telstra Internet account and therefore having to establish a totally new Telstra connection at our new address (don't get me started on how this happened). I have opted to use my existing Telstra mod ...

Steve5092
Level 1: Cadet

I have an Telstra NBN HFC service but have never used the supplied hardware because it is too locked down and doesn't do half of what I want.  I have a Unifi setup consisting of a USG router, switch and several APs along with other peripheral gear. I ...

RowdyMuncher
Level 4: Private Eye

Hi All, Im trying to setup either port forwarding rules or another way to allow WIFI calling for all mobile phones connected to my network through the Arcadyan LH1000 for both Telstra and Optus carriers. I know i can port forward 1 port to multiple I ...

Dazza74
Level 1: Cadet

Hi all I would like to know if you get better wifi connection if your plugged strait into the modern thru the ethernet/wired cable instert

neilk1
Level 2: Rookie

As of today's replacement we are on to our 5th Arris CM8200 NBN modem.Has anyone else had this type of failure rate? According to the tech today they are not a high-failing device.

Pippy1
Level 1: Cadet

I have uninstalled to reinstall but unfortunately cannot load driver as cannot find printer. Assume new ip address since nbn so how can I fix it

Customer41
Level 1: Cadet

I was on cable internet and every device was connected fine. Since last week I moved to NBN and now my Sony TV cannot detect NBN. It got connected to NBN only on first day but after that the TV is not even showing the WIFI network when I search for n ...

PaulLin
Level 1: Cadet

I've been trying to call 1800135103 to register my modem and its say that the office is close due to COVID-19. Is there any solution? I've been non stop calling all the Telstra phone and still unable to fix this. Someone please help

johnrichard
Level 1: Cadet

Really frustrating as it just takes you to a page showing what is connected, It basically ads frustration when trying to navigate through the web. We are working from home & the kids schooling.We have been on hold for 1hour40mins so far.

Purba
Level 1: Cadet

Hi there, I used to subscribe to the unlimited data $90 per month internet plan. I still have the Telstra Smart Modem Gen 2 with me. I bought a new pre paid Telstra sim and tried to use it with the modem. It worked, but only to access Youtube and Goo ...

poochiekoo
Level 1: Cadet

NO MODEM RECEIVED 

ShinoYang97
Level 2: Rookie

this is my third weeks of starting with this Telstra NBN internet. First of all, I’ve followed all the processes to activate my smart modem, the first day when I received the modem and I’ve done everything with it my modem was staying on blue light w ...

ErfanRahimi
Level 2: Rookie

I Have set up a port forward for my ps4 and for some reason when check at canyouseeme it comes back with Connection refused I tried factory resetting the modem and restarting it after I set up the ports but still nothing seems to work.anyone know why ...

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