Broadband & nbn™

Modems & Hardware

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Haylee2
Level 1: Cadet

I have had 3 Telstra smart modems in two weeks and don’t understand why I can’t get a green light? When I call Telstra they just say my box is faulty? My gb on my
App isn’t even moving so I know it’s not working! Help me

bob145
Level 1: Cadet

NBN

My wife Angela is in a wheelchair with disabilityOn the ndis system We changed to the NBN few months back so phone sockets don't work nowas it comes from the modem NBN. So are lift had a phone line in it but now not working SOthe guy who came to serv ...

samuels
Level 3: Gumshoe

Something i wrote a month ago.. thoughts? https://www.paste.org/97070

QveenBee
Level 1: Cadet

Hi,

I’m trying to set up my Google Play devises and it’s suggested I disable AP isolation or enable UPnP but I can’t figure out how to do either.

Any help would be appreciated. Cheers.

Jus2
Level 1: Cadet

I have activated Homework time but the kids can still watch Youtube, does anyone have any ideas on how to restrict this?

Dillo1
Level 1: Cadet

I can’t set up new sim as it won’t let me past choosing the device type as there are no options

RelentlessMe
Level 2: Rookie

Hi allwhat happened that is my internet has been cut for not paying my bills.The problem is I had changed my email they confirmed it, but no billing coming to my new emailIs this my fault? sloppy administration by Telstra.Thanks for your any input.Ch ...

David_Dickinson
Level 2: Rookie

Hi all, I recently got the Arcadyan Gen 2 Smart modem, which has improved our speed considerably from the Technicolor modem that we were using. However, experienced 100% packet loss on one of the xbox one's that we have.  This I know is related to th ...

RodentIan
Level 1: Cadet

Hi,Has anybody had a successful upgrade of firmware from 0.04.14r to 06.07r  (as per c4) for the Arcadyan LH1000 modem? If so please reply with a "how to". I have tried everything I can think of. e.g.Leaving the modem running overnight with minimum c ...

maxo
Level 1: Cadet

I have recently changed my home phone and internet over to NBN. I also have a business phone at the same address. When the old network gets switched off, am I going to end up with 2 x network connection devices and 2 NBN modems, 1 for each service, o ...

Geoffr177
Level 2: Rookie

Hi, please can anyone tell me how to wirelessly pair a Telstra DECT 9850 phone to a Telstra smart modem Gen 2. It is currently running on ADSL but soon to move to NBN over HFC.Many thanksGeoff

graham999au
Level 3: Gumshoe

I purchased 2 sets of wifi boosters (4 disks in total). I was able to setup the first set (2 disks) with the Telstra home dashboard app (disc 1 connected to router and disc 2 upstairs). But I have tried everything to connect the additional 2 disks to ...

seanbne
Level 2: Rookie

We purchase 2x twin packs of Telstra Smart Wi-Fi Boosters to replace our apple network, at the suggestion of Telstra support. Following the instructions, and using the Telstra Home Dashboard App worked very well for the first 2, but I am unable to ad ...

SlatsR34
Level 1: Cadet

Hi all, Just having some issues connecting the Smart Modem Gen 2 to my Fritzbox 7490. My Smart Modem Gen 2 details:-- Arcadyan LH1000Boot Version 1.0.38-116.118Firmware Version 0.05.04rHardware Version 01 I initially plugged the LH1000 into the NTD a ...

BeardRoid
Level 1: Cadet

Does anyone know what exactly Telstra have updated in my Telstra Smart Modem Gen2 in the latest Firmware update?It has dropped off one of my Wi-Fi devices and now I can't get it to even see the network.There's been a change to the Wi-Fi settings in s ...

Brockaholic
Level 2: Rookie

G’day I have a static IP address so I can connect to my home network remotely.

Since I transferred to the NBN the static ip no longer works.

I tried to change the WAN IP address in Advanced > Internet settings but it can’t be changed (read only).

I have ...

LTBellamy
Level 3: Gumshoe

I recently moved house and am trying to set up port forwarding for a server, though it isn’t working. It was easy to do at my old house with my old router, though with the new smart router everything I am trying to do isn’t working. Any assistance wo ...

LeighDP
Level 1: Cadet

Can you tell me how much memory is in the smart modem 2? 

Datel
Level 1: Cadet

Hello,Just received the new Arcadyan LH1000  modem/router, but I cannot figure out out to get it into bridge mode, as I need to configure my Meraki MX as a gateway with static IP address, thus I need the Arcadyan LH to be transparent to the Meraki. A ...

BoTimes7
Level 2: Rookie

Hi All I've been looking for answers for a couple weeks now, however, to no avail.Some online game servers need port forwarding to host, however, when going through the gateway, to advanced, WAN Services and port forwarding, it never seems to work. F ...

Jus2
Level 1: Cadet

I have activated Homework time but the kids can still watch Youtube, does anyone have any ideas on how to restrict this?

Mikey_Mike
Level 1: Cadet

As per a previous but now locked post.Firmware: 17.2.0406-820-RC
Blocks 1st item only - I (and my impressionable son) can get to the rest:

Paulmc56
Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

PGee
Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

doxxie
Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RAhttps://www.dnsomatic.com/ Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through all.dnsomatic.com as ...

CommsGipp
Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet 192.168.80.0 with address mask 255.255.255.0 (i.e. stock standard addre ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more