Broadband & nbn™

Modems & Hardware

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Level 2: Rookie

I have an existing cable setup with the CG3100D modem. Telstra recently sent me a Smart Modem Gen2 due to continual drop outs due to NBN work in the area.I have set up the 2 modems connecting the WAN ports on both devices but the SmartModem does not ...

Level 1: Cadet

I have a Telstra smart modem DJA0230 and can’t set up my google chromecast due to AP settings on the modem.
It’s suggesting to disable AP (access point) isolation, also known as client isolation on the router. Unfortunately I can’t figure out how to d ...

Level 1: Cadet

had no issues with previous modem Asus dsl-ac68u sharing content via the network to any device but lh1000 will only allow you to view content via the tv but will only appear on the pcs network as a network folder but you can't access it possibly netw ...

Level 1: Cadet

My partner and I got our new Smart Modem Gen 2 yesterday, it did not come with a user guide in the box and I changed the my account password, and I am able to log into my account, however I can not log into my modem.

I have seen in another thread that ...

Level 1: Cadet

My cable broadband service (HFC) is installed, Telstra cable adaptor & Telstra smart modem all plugged in & working, but no internet. Apparently my service is still waiting to be activated/provisioned. The 4G backup isn't working, will my service nee ...

Level 3: Gumshoe

In My Account the last line for NBN Order Tracker is "Order Complete".When is an order considered complete by Telstra?I understand Telstra Techs have to run tests on our NBN connection before they close the order?Is it after those tests?

Level 2: Rookie

I have a lot of IoT devices connected via both wifi and ethernet and since moving from my old router to the Arcadyan LH1000, I find devices are dropping off intermittently only for a few seconds and then reconnecting to my home network. Currently, th ...

Level 1: Cadet

Hey, I’m pretty slow when it comes to technology but I have purchased a chromecast and can’t set it up as I have to enable my modems upnp, I have absolutely no idea how to do this and was hoping to get some advice!

Thank you

Level 1: Cadet

Hey, How do I get my PLEX media drive to show up on the network? I've gone into the router setup and it's not showing under the USB tab, and not in the DLNA devices list, which is empty. I have DLNA set up. I'm on a mac, High Sierra. 

Level 3: Gumshoe

TLDR... how can I turn off the Fon/Air wifi signals on my modem (as opposed to disabling the service at account level) without turning off my home wifi?  I want to turn off the Fon and Telstra Air wifi hotspots that my Smart Modem Gen 2 is broadcasti ...

Level 1: Cadet

Hi, is it at all possible to have the smart modem connected behind my main router for home phone use?I can get the internet working and the phone can make out going calls but incoming calls go straight to voice mail, is there a fix for this? My main ...

Level 1: Cadet

Hi I am currently on Cable with a Telstra Gateway (Netgear) Modem / Router. I am due to move to NBN soon. HCF. I want to use a Telstra Gen 2 modem (because of 4G backup), but also connect an Orbi Router/Satellite system (RBK50 - AC3000). Currently my ...

Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

Level 10: Junior Detective

Hi all Just checking around before trying the usual diagnostics/attempted-fixes. Anybody else experienced this lately? Location: Brisbane Wife reports about 10:50 PM last night (Mon. 10th June) all the lights on our DJA0230 (NOT the CM8200 modem / "N ...

Level 2: Rookie

Hi my Telstra modem won't show up on my window 10 PC even though it is quite near it, no signal blocking items, all other devices throughout the whole hose connect fine?? Any ideas? I even did a windows reinstall and have replaced the wifi dongle to ...

Level 2: Rookie

When is the Indigo cable link to Asia going live ?

Level 2: Rookie

Hi All we have just switched from optus to telstra and are trying to figure how we get our 2nd phone line active on our service  where does it connect to on the Modem as I do not see a 2nd Line Socket as like our previous modem had Phone 1 Phone 2 Th ...

Level 4: Private Eye

G'day, I have an Epson WF2510 multifunction printer on our home network.Not wanting to reset computers when the 500-hour DHCP lease again expires and the printer has its DHCP IP address changed, I've used the still-has-Windows laptop here to set the ...

Level 2: Rookie

I've been assisting a friend with his new NBN install in his business premises.  He was supplied a new Arcadyan LH1000.  From looking in these forums it seems it has problems well here are some more, this unit needs a major Firmware overhaul. We init ...

Level 1: Cadet

tried entering modem username and password as per modem name plate will not allow

Level 2: Rookie

Hi all,
We currently have an SBS server network connect to the Internet via a Telstra NBN Business Smart Modem V7610. We also have 4 phone lines running off this NBN modem - Two lines in the back of the router and two more hanging off a Cisco SPA122.O ...

Level 2: Rookie

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Level 2: Rookie

I just had my NBN installed today complete with the new Telstra Smart Modem, and the first thing I wanted to do was put it in Bridge Mode because I'd rather clear the way for my Netgear Orbi to distribute the Wi-Fi signal. The problem is, when I set ...

Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

Level 1: Cadet

I’m setting up a Meraki MX to Telstra Netgear V7610 site-to-site VPN, but get the below error from the Meraki, May 14 14:50:51 Non-Meraki / Client VPN negotiationmsg: ignore information because ISAKMP-SA has not been established yet.May 14 14:50:41 N ...

Level 2: Rookie

Hi,We had to reset our Telstra Gateway Pro V7610 today due to no internet service, once we got everything back up and running I had to go back and configure all the settings for SSID's etc. The one thing I cant get working again is remote management, ...

Level 1: Cadet

4g backup not working on gen2 modem. After much persistance by me I finally got a consultant that was willing to fault find the problem. Seems that a complete modem reset followed by remove and reinsert SIM and also a power off and on and bingo I now ...

Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RA Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through as ...

Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet with address mask (i.e. stock standard addre ...

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