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Level 1: Cadet

I have ordered and received NBN modem recently on 09-Aug. but still the NBN connection is not yet setup and the modem is running in mobile backup mode that too with reduced dead slow speed which is not even opening normal internet browser also. Calle ...

Level 1: Cadet

I’ve recently moved house and have migrated from a Telstra Velocity FTTP connection to a FTTN connection (Telstra moved our service). As a part of the move I received a Gen 2 smart modem as I was no longer able to use my old apple airport to connect ...

Level 1: Cadet

Dear allI have gone through the forums with no luck trying suggested solutions.Have moved from Telstra cable to Telstra NBN moving from the Telstra Cable home gateway router (netgear rebadged) to  Gen2 Modem (Technicolor DJA0231) I just can't seem to ...

Level 1: Cadet

Hi there, I have a Rachio wifi irrigation controller which was working fine on my previous router and ISP (iinet) for the last couple of years, though now that I have moved over to Telstra and am using the new Gen2 modem (arcadyan) I seem to be getti ...

Level 1: Cadet

It's been a week and i still can't give me a timeframe on when it will be delivered... 

Level 1: Cadet

Hi, I've seen a few posts about this but no one seems to have gotten an answer. I have attempted to configure the Telstra Gateway Max 2 (Technicolor TG800) so it will work as a wired/wireless gateway for my network. I am unable to set the routers IP ...

Level 1: Cadet

Hi My LG tv is no longer connecting to the NBN modem via wifi, it does connect via my phone hotspot that is connected to the wifi.. It does connect via a wired cable to the modem. It's not the tv since it connected via iphone hotspot. this advice was ...

Level 1: Cadet

I have some wifi security cameras in my home that only operate at 2.4GHz they were working fine until the technician installed the new modem.  The cameras only operate at 2.4GHZ and are not compatible with the 5G network.  Can i restrict my smart mod ...

Level 1: Cadet

SpoilerHi we have a prepaid wifi device and cannot for the life of us recharge it, can any one talk me through it please. I cannot seem to locate a mobile number for it to simply recharge it online. What am I missing??? Thanks Hi we have a prepaid wi ...

Level 3: Gumshoe

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Level 1: Cadet

I have the the Telstra Smart Modem 2 (Arcadyan) and Smart Wi-Fi Booster 2.
At present I get about 24-48 hours of uninterrupted network use before household devices start getting kicked off the network - i.e. you have to select wifi network from you ...

Level 6: Bloodhound

Hi.  I have just purchased a Telstra Branded Battery Backup for my Telstra Smart Modem, Gen 2. When it arrived - I set it up - which involved removing the power supply from the modem and putting it back in the box - and then connecting the New Power ...

Level 3: Gumshoe

Hi after installing a Google home my WiFi became unstable and my erthnet connections all stopped working. I have Internet when connected straight to the modem but not through the switch which runs all the TVs and computers. Any suggestions 

Level 2: Rookie

Telstra modem flashing red internet light, the WAN light is blue, "NBN" with a copper line to premises. I believe we run on $G for the last two days as the 4G dongle light is blue. Internet speed is terrible which has never been up to NBN standards. ...

Level 1: Cadet

So i have "upgraded" my modem to the new sim intergrated version Telstra issued and am now have all sorts of issues with my home network - the main one being my hardwired printer is no longer working and not matter how many times I search the network ...

Level 2: Rookie

Hi.  I have a Telstra smart modem and a Swann 4575 security system. I’m having trouble getting them to talk to each other.  The Swann is connected via LAN.  Someone suggested getting a static up address which I have but have no idea what to do now

Level 2: Rookie

Just had NBN connected at our home office with a Telstra Gateway Pro (v7610) modem. We can no longer connect to our work VPN. It worked flawlessly when we were on ADSL2 with both an older modem and a V7610.I have found numerous posts about his but no ...

Level 1: Cadet

Hi,The router is on the current V2.2.2.28 firmware. We used to be able to do port forwarding however after adding a new router downstream of the Telstra business device it consistently fails to port forward after 30 minutes. I have seen a significant ...

Level 2: Rookie

Hi,hope someone can assist me on this. I got NBN (FTTP) and was using my own router (which was connecting to Telstra modem) and all my devices are using router wifi endpoints. Now Telstra sent me this new Telstra smart modem gen 2 and for some reason ...

Level 2: Rookie

I have a Aiphone JO Series Intercom that won't connect either automatically or manually with my router. I have static IP address and have had the following Ports opened by Tesltra: TCP443, TCP 8883 and UDP 10000 - 20000 but still can't connect.

Level 2: Rookie

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

Level 6: Bloodhound

I received our new Telstra Smart Modem Gen2 with voice backuplast week and it was very easy to install and use straight away. All I had to do is enter the new Wi-Fi Name and Password on our smart phones, Samsung Tablets and Foxtel iQ4 set top box.  I ...

Level 1: Cadet

Date: 31-July-2019 This information relates to installing an ASUS DSL AC3100 router directly to a FTTN Telstra NBN connection.  The Telstra Smart Modem (Technicolor DJ A0231TLS) was then connected to the ASUS router to provide telephone services only ...

Level 1: Cadet
Level 1: Cadet

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...

Level 1: Cadet

It seems that with the latest firmware update for the Smartmodem gen 2 (Firmware Version 18.1.c.0347-950-RC) Telstra have introduced a bug. It now looks like if you change the local device IP address and the DHCP start/end address the modem locks up. ...

Level 2: Rookie

I just had my NBN installed today complete with the new Telstra Smart Modem, and the first thing I wanted to do was put it in Bridge Mode because I'd rather clear the way for my Netgear Orbi to distribute the Wi-Fi signal. The problem is, when I set ...

Level 1: Cadet

I’m trying to setup a new M2 as a bridge to act as a a failover device. I can’t find the option to enable IP passthrough like we do with the M1.

Could someone please advise how to enable this basic functionality?

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