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bear2618321
Level 1: Cadet

Recently my WiFi boosters stopped working. I checked the main one connected to the modem and it is shown on the purple lighting. It has been stuck on this purple lighting for days now and wont change whether i turn it off or not. Is there a way to fi ...

BattleStar5
Level 1: Cadet

Reluctantly we will move to the NBN.  In preparation I have read as much as I can and checked out the Smart Modem we were sent.  I am still unclear on two aspects: I have been told that the modem we were sent -FTTN and FTTB- will still work with FTTC ...

Alex_Hutchinson
Level 1: Cadet

The phone light on my t box keeps turning blue and the box itself makes an almost phone ring like noise, several times a day, without any prompting on my end. I've been unable to find any indication that this is a normal behaviour. The t box is not u ...

Banx
Level 2: Rookie

Hello, I recently have been connected to the NBN via fibre to the node (only took Telstra 4 months:-). I have connected to the NBN via the node with success using the Telstra Gen 2 modem/router with the wifi turned off and utilising the ethernet port ...

Geanby
Level 1: Cadet

Hi, I have a a cable plan using a Telstra Smart Modem. I’ve used a WiFi extender but it hasn’t been very successful. I’ve read about mesh networks and I think they’d be better, but I’m not sure if they’re compatible with cable/ the modem we have?   

spud75
Level 1: Cadet

So Telstra have 'kindly' sent me a new Gen 2 Smart modem and cable adapter due to multiple internet outages in our area from NBN 'upgrades'.My old setup was a Gateway Max in bridged mode to WAN port on Cisco RV130W.The wireless is not used on the RV ...

HI30
Level 1: Cadet

Hi, I am using the telstra smart modem Technicolor DJA0231 and since earlier today, the internet went down for 10 mins and after that I cannot use the 2.4 ghz band on any of the devices. I have a few smart plugs, tv, ip cameras which use the 2.4 ghz ...

Kurt6
Level 1: Cadet

Hi all, I recently purchased a wifi enabled printer that is only capable of picking up devices on the 2.4GHz frequency. I am using a Gen 2 Smart Modem (Model Technicolor DJA0231) running the latest firmware. After turning off bandsteering and renamin ...

mfragg
Level 2: Rookie

Posting this experience in case others also have issues.  Purchased a new iPhone 11 and after migrating the backup from iPhone 7 plus (via wifi) the wifi would stop as soon as I walked away from the where the router was located.  I then went on a man ...

jsbrown724
Level 3: Gumshoe

Hi, the DJA0230TLS was updated recently to firmware 18.1.c.0443-950-RA, and since that point have noticed an increase in the number of drop outs and re-connections to NBN via FTTN (100/40).  Sync speed is the same roughly at 109/40 and has not degrad ...

Banx
Level 2: Rookie

Hello, I recently have been connected to the NBN via fibre to the node (only took Telstra 4 months:-). I have connected to the NBN via the node with success using the Telstra Gen 2 modem/router with the wifi turned off and utilising the ethernet port ...

Thorpef1
Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

cabat10
Level 1: Cadet

I reluctantly switched from ADSL to NBN about two weeks ago. I believe it's FTTN.Apart from two outages in less than a week :-( it appears to have transitioned ok.And then...My kids turned our Xbox 360 and no connection to the internet. This previous ...

Compvet46
Level 1: Cadet

Home phone on NBN router stopped working last week, checked and said "outage" at our address. After nearly 2 hours on mobile to NBN support, tried new phone cable, another phone which was working, many resets and trials, still no home phoneline???

chipp
Level 2: Rookie

HiIs it possible to find out when the software of my Smartmodem DJA0230 was updated ??Thanks in advance

GregW
Level 13: Super Sleuth

I have recently got a Gen 2 smart modem to enable me to extend my local network better with a Gen 2 booster also, as well as get better local network speeds which it has done. Unfortunately the Gen 2 modem connects to the NBN "slower" than the Gen 1 ...

EmptyG
Level 1: Cadet

Just got the Telstra smart modem gen 2 and I was told that the landline will active later on, let me use the mobile mode for now. I powered the modem and three lights are green, online, mobile mode and mobile signal. Also in the setting page shows (y ...

Elwood395
Level 1: Cadet

I have recently moved house and have experienced delays in having a fixed broadband connection installed, and I have been relying on the mobile backup connection in my Smart Modem for internet access. This worked well until about a day ago when the s ...

mvcad
Level 2: Rookie

Hi All, at the ens of the day I want to setup an OpenVPN server for my company to access the LAN from offsite Locations. so We bought an Asus RT-AC88u rourter which has this funcion built in. Initially I tried to set up the Telstra modem as bridge an ...

klnjlh
Level 1: Cadet

Hi, Trying to connect my network drive to my computers via SAMBA but turns out the new Smart Modem relies on the old SMBv1 protocol that got superseded by newer SMBv2 since 2007 and SMBv3 since 2012.
 Window's doesn't allow connections that require SM ...

bear2618321
Level 1: Cadet

Recently my WiFi boosters stopped working. I checked the main one connected to the modem and it is shown on the purple lighting. It has been stuck on this purple lighting for days now and wont change whether i turn it off or not. Is there a way to fi ...

Alex_Hutchinson
Level 1: Cadet

The phone light on my t box keeps turning blue and the box itself makes an almost phone ring like noise, several times a day, without any prompting on my end. I've been unable to find any indication that this is a normal behaviour. The t box is not u ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

jt67
Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

Tonka351
Level 1: Cadet

deagles
Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

wobblesack
Level 1: Cadet

I have 4 phone lines on DOT with 2 on the Telstra v7610 Gateway and 2 on the Cisco SPA112. I want to add a second SPA112 and take the 2 Lines off the v7610. I have bought the second SPA112 and configured in Call Conductor but the device will not work ...

wdurrani
Level 2: Rookie

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

Fabrice1146
Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

rocket-
Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

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