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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

ausgumbie
Level 11: Detective

Hi all Just lending support to a mate up the street that there is in fact a significant NBN outage in our neck of the bee-yew-tiful suburb of Forest Lake, 4078, Queensland Australia. Apparently Manila had insisted to my mate that there were no outage ...

TheNeedForHelp
Level 2: Rookie

So basically I had a call with the telstra customer support people and talked about them with the issue. Considering this has been for about a month with no solutions I hurried it and constantly asked for a technician. They reminded us that they woul ...

crapX
Level 1: Cadet

What are they? nothing came with the modem other than the fridge magnet with the WiFi Name and WiFi Password.I'm trying to set up my printer to work on smart devices and laptop via wifi

jayel55
Level 1: Cadet

I have contacted both Dyson and Telstra as my 3 purifiers  that previously had App connection are now all showing as offline, and received a new modem which responds identically - no wifi connection. As well I recently have purchased a remote air con ...

JaneyD
Level 2: Rookie

Hi Guys, I have an issue with accessing my alarm system remotely. Everything was fine until a Telstra technician advised me to do a factory reset without checking if I had anything set up. I have created a static IP for the alarm & added it to port f ...

gramel
Level 1: Cadet

Modem is currently showing software version:SG7E10001332 which is at least two updates behind the current release, how can I update this. This modem is acting irregularly and appears to be throttling througput and dropping the ethernet connection fre ...

swilso
Level 1: Cadet

Hi.I want to know if the telstra smart modem gen 2 is capable of allowing remote access to a network drive (plugged into the modem). 
I can see it locally and access files etc but I want to be able to access the drive when away from home and transfer ...

juliatlock
Level 2: Rookie

I am unable to login to my modem using the password and username on back of modem, keep saying invalid username or password, any help would be appreciated. Thanks Julia

SteveH4
Level 1: Cadet

My NBN NTD has broken recently i think due to a power surge.  It Will not power on and I’ve tried a different transformer pack also a different power outlet- I’m pretty sure its deaddoes anyone know can you pick one up in store?

dantoc
Level 1: Cadet

Hi 343GuiltySpark Can you assist.My modem keeps switching to safe mode or the blue light on the front of the modem Thanks Daniel tocchetto 

JaneyD
Level 2: Rookie

Hi Guys, I have an issue with accessing my alarm system remotely. Everything was fine until a Telstra technician advised me to do a factory reset without checking if I had anything set up. I have created a static IP for the alarm & added it to port f ...

gramel
Level 1: Cadet

Modem is currently showing software version:SG7E10001332 which is at least two updates behind the current release, how can I update this. This modem is acting irregularly and appears to be throttling througput and dropping the ethernet connection fre ...

rooman22
Level 2: Rookie

Hi i have a number of .mp4, .mkv, and .avi files on mu USB drive (along with .srt subtitle files). The USB is about 500GB and connected to my Telstra Smart Modem (NBN).I can read /write to the USB drive from my windows 10 PC (\\192.168.0.1) without a ...

Nate8
Level 2: Rookie

I updated my telstra Personal password, which in the past has also been the password my Netgear Modem uses, for my ADSL2+ connection.After changing my password on the telstra page, my internet connection stopped. Which I expected.When I log into mode ...

Direct57
Level 1: Cadet

I am trying to set up a Nighthawk D7800 for ADSL as a modem/router and it won't connect.I gaet an error asking me to check my ethernet port on modem and router and make sure there is a cable??I do not want to use a separate modem and router and wonde ...

BattleAxeBlock
Level 4: Private Eye

Hi All. I'm an Express VPN customer and have invested in a ASUS RT-AC87U which allows me to update the firmware and run OpenVPN. I have the trusty C6300BD (5510_V10415). I'm hoping to be able to have a WIFI from both devices available. My logic there ...

Alpaaca
Level 2: Rookie

Hello, We were having issues with our internet earlier so Telstra sent us a Smart Modem Gen 2 but it keeps dropping out constantly, This is very frustrating when it comes to online games because you get kicked mid game. Everytime it happens I have to ...

sma888
Level 3: Gumshoe

I have installed a TP-Link TL-WN881ND wireless PCI Express Adapter on my new desktop. I am disappointed that while my iphone and ipad both have a DL speed of around 45Mbps, my PC can only achieve around 15-20Mbps at the same location within my house. ...

Waldo3
Level 1: Cadet

Hi all,I have two questions, grateful for any help with this!I have a new Smart Modem Gen 2 since we just got NBN. 1.I just noticed that when I I open the modem/router login page (http://192.168.0.1/login.htm) that the correct password is already ent ...

Oliver_
Level 1: Cadet

Is there a way to block websites on Telstra 4gx wifi plus?

ausgumbie
Level 11: Detective

Hi all Just lending support to a mate up the street that there is in fact a significant NBN outage in our neck of the bee-yew-tiful suburb of Forest Lake, 4078, Queensland Australia. Apparently Manila had insisted to my mate that there were no outage ...

1CableGuy1
Level 2: Rookie

There is a recently announced vulnerability in the Broadcom chipset in some Cable Modems - see the Cable Haunt website Anyone know if any of the Telstra cable modems are affected by this?  

stanwine
Level 1: Cadet

Following installation of NetGear Factory Reset.- resulting in firmware NTG9X50C_12.06.02.00the dreaded "Detecting service" appears on Nighthawk device. No usage information available.//m.home running on Mac OS Mojave 10.14.6 works OK. Are there any ...

wur280
Level 1: Cadet

netgear nighthawk m1 does not show usage for last 4 weeks - it was ok for last 12 months - why

Beep1
Level 1: Cadet

Recieved a new smart modem after mine was fried in a storm. The modem connects to a 4g switch with 3 computers and a printer running off it. Only 1 computer is connecting to the internet. Any advice on where to look to start sorting this out.. its a ...

OneTel
Level 2: Rookie

Hi, I have Netgear Nighthawk MK2 for my home internet using 4g.Even when i am not using much internet it uses up alot of data.  I've gone through my 50gb allowance in 2 weeks but i am rarely home using much internet.  i use more off my 4g phone and i ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

Does any one know what the custom settings in the Arcadyan version of the Telstra Smart Modem Gen2 do? Specifically the custom IpV4 and IPv6 rules at the bottom of image below. I have been able to work out that the settings in the table above block o ...

Tony131
Level 3: Gumshoe

The original post here is closed to additional comments https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Dynamic-DNS-provider-DuckDNS-How-to/td-p/770773 So in order to answer this post I have had to create this one. I now have DuckDns working w ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Gen-1-Smart-Modem-and-Pi-Hole/td-p/829088. I'm pleased to report that it truly was as simple as installing Pi- ...

jt67
Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

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