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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Stevo52
Level 3: Gumshoe

I have a Arcadyan LH1000 Smart Modem Gen 2 Boot version: 1.0.38-116.118 F/W: 0.09.11r This modem has actually performed very well for me in the 15 months it has been providing NBN internet service via HFC and I am pretty happy with it. However I am n ...

JenJen262
Level 1: Cadet

My extender was working. I unplugged and moved it. Actually closer to modem. Went through the pair again with yellow cable. Light turned solid blue. Moved to new location and now light is flashing blue constantly. Any suggestions as to how I can get ...

Steve2473
Level 1: Cadet

Hi. I have the Technicolor DJA0230TLS and i enable printer sharing and it finds my canon pro9000 printer fine. i have followed all the instructions and for the life of me cannot see the printer in file explorer. it is driving me nuts as i would very ...

Keycat
Level 1: Cadet

My NBN FTTC Network Connection Device has no lights on despite unplugging, restarting, resetting etc. I think it's dead unless anyone has any other ideas?Cannot connect to the modem.Have tried to get hold of Telstra for 6 weeks now with no luck. 

BF11
Level 1: Cadet

Hi, Yesterday I accessed the modem and turned on the bridge. All worked for fine for a while but now I dont have any internet through  Wi-Fi or Ethernet. I can't access to the modem settings again, I've tried using the different ip address but the us ...

Goymer
Level 1: Cadet

You- 15:03Hi I ordered a Telstra smart gen 2 wifi booster  to eliminate black spots in the home. Will this work with my existing wifi modem? TG799vac

GxxR
Level 2: Rookie

Cant get through on 132200.  NBN order complete. Smart modem working. NBN box working but no NBN.  What needs to happen? I cant get through to Telstra.Order 1-2409370528405

MrMatches
Level 1: Cadet

We have just upgraded from ADSL2 to NBN and have the Telstra Smart Modem Gen 2. All other devices seem to be working fine with no restrictions, however we are having problems with our LG Smart TV. Following NBN installation the ABC iView and SBS On D ...

kerry-p123
Level 1: Cadet

Nbn

There is no service here at Telstra that's for sure

TheNeedForHelp
Level 3: Gumshoe

The UNI-D1 port has stopped working. Not flashing or signs of connecting again. Before it managed to fix itself for and stay fixed for 2 weeks. But lately (been about 1.5 weeks) it has completely stopped working. It is now that I found on the back th ...

david45st
Level 3: Gumshoe

G'day,Old Foxtel cable Smart Modem replaced with a new Smart Modem when NBN connected a few weeks ago.Wifi good initially with my many Puppy Linux OSs connecting and running as before.However, I'm now seeing some OSs not seeing the Wifi signal from t ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

lmstearn
Level 5: Eagle Eye

Hi there,On a single user Home Broadband with the the default 5GHz freq turned down to 2.4 (for extra range), plugged another ethernet cable into the router and replaced the original (red) connection to the Telstra Gen2 leaving the original red cable ...

magus1
Level 2: Rookie

I have a Telstra Smart Moderm Gen 2 NBN with voice backup. This modem has the built in SIM card. Over the last few days, have noticed intermittent drop outs and the Mobile Mode light has lit up but no wifi detected of any devices. Had this issue this ...

Keycat
Level 1: Cadet

My NBN FTTC Network Connection Device has no lights on despite unplugging, restarting, resetting etc. I think it's dead unless anyone has any other ideas?Cannot connect to the modem.Have tried to get hold of Telstra for 6 weeks now with no luck. 

GxxR
Level 2: Rookie

Cant get through on 132200.  NBN order complete. Smart modem working. NBN box working but no NBN.  What needs to happen? I cant get through to Telstra.Order 1-2409370528405

kerry-p123
Level 1: Cadet

Nbn

There is no service here at Telstra that's for sure

TheNeedForHelp
Level 3: Gumshoe

The UNI-D1 port has stopped working. Not flashing or signs of connecting again. Before it managed to fix itself for and stay fixed for 2 weeks. But lately (been about 1.5 weeks) it has completely stopped working. It is now that I found on the back th ...

AnitaV91
Level 1: Cadet

I’ve moved house and placed an order to connect a new service at my new house. I still want to keep the old internet service at the old house as I will change the bill name as family are still living there. The order is in progress to have my new ser ...

NeoReloaded
Level 1: Cadet

My modem is showing a Magenta light for "Online", since then speeds are very slow.

Unable to get anyone in chat to help so here I am.

When I log into the modem I get the message on the subject line "Your Broadband service is working in backup mode"

How ...

Deborah22
Level 1: Cadet

Hi,I've been having trouble with my router getting stuck in back-up mode. My NBN box has all green lights but my router is getting stuck in back-up mode and the back-up mode won't load a single page on the internet, it's unusable. I've checked all th ...

Toby14719
Level 1: Cadet

Hey all, I have had my telstra smart modem for maybe a year now. I have had this problem twice now and am unsure on how to fix it. Basically the modem will work like normal for a long period of time, Then out of nowhere it switches to mobile mode. Ri ...

mc50
Level 1: Cadet

NBN

Hi,I have signed up to a new NBN plan and just received the modem in the post. Due current circumstances and family working from home on existing adsl network can I leave modem in box install NBN modem later on when internet connection is not so crit ...

Jumbo1
Level 2: Rookie

I see there is an archived thread on this subject with no apparent solutions. A couple of people reporting the same problem with their Xiaomi phones.  On the morning of the 28th March 2020 I turned on my Xiaomi A2 mobile phone and it updated my andro ...

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