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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

NewUser121
Level 1: Cadet

I'm not very technical and after several phone calls to Telstra I have not been able to get this matter resolved. In modem homepage under access control, settings, advanced in router settings the "Allow remote access from everywhere" will not switch ...

radub
Level 1: Cadet

Hi,Following this older issue to setup my second modem as a bridge: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Setting-and-configure-Telstra-Smart-Modem-Gen-2-as-a-bridge-to/td-p/800450 Range seems extended, but getting some strange error ...

Vita2
Level 1: Cadet

The NBN FTTC Network Connection Device is clicking. Can anyone tell me how i can fix this. Thanks

Christinay
Level 1: Cadet

I made and new Wifi order on 18th March , I’ve receive the modem on 25th March , but until now still unconnected, the modem front  light is still blue light, I been call so many time to your customer service , but still doesn’t work!
 I’ve call so man ...

MonaroCv8
Level 1: Cadet

My modem us stuck on mobile backup, and won’t connect to the dsl, any suggestions?

Ch_Fr
Level 1: Cadet

Hi, have ordered NBN on Sun and had reference number starting with NA, which is not valid to track the order. Ordered online.  Could not get through to Telstra and no update whatsoever. 
Friday now and have re-ordered through the app and again given o ...

WildGig
Level 1: Cadet

I have had this router for some time (on a small business/DOT account) with an analogue phone connected.  I recently had to do a full factory reset on the router and now the analogue phones do not work!  The VOIP phone connected to the router does wo ...

jackelsii01
Level 1: Cadet

I have a Gen 2 Telstra Smart Modem and a Samsung smart TV - only 4 months old. We connected to the internet perfectly 3 months ago and then in the middle of viewing the internet dropped out and we can no longer connect. The TV will connect if i hotsp ...

KateC82
Level 1: Cadet

Hi, I had a power outage this evening. When power was restored I haven't been able to connect my phone/Mac computer to the wifi... The NBN modem has a green light and my Smart TV works.  When I go to the Wifi settings my usual network doesn't come up ...

God4
Level 1: Cadet

People, I am having problems with my new nokia 3.2 connection to my telstra wifi. It just records it as 'saved'. Tried it with another non telstra wifi and connected immediately. What could be the problem? Compatibility issues? 

S-man20
Level 1: Cadet

Hi, I have recently switched from TPG NBN to Telstra NBN (HFC) and am using a third party modem: D-Link 5300. I would like to know how to configure the D-Link 5300 to Telstra's NBN. I have been reading related posts and have spoken to Telstra directl ...

Stevo52
Level 4: Private Eye

I have a Arcadyan LH1000 Smart Modem Gen 2 Boot version: 1.0.38-116.118 F/W: 0.09.11r This modem has actually performed very well for me in the 15 months it has been providing NBN internet service via HFC and I am pretty happy with it. However I am n ...

david45st
Level 3: Gumshoe

G'day,Old Foxtel cable Smart Modem replaced with a new Smart Modem when NBN connected a few weeks ago.Wifi good initially with my many Puppy Linux OSs connecting and running as before.However, I'm now seeing some OSs not seeing the Wifi signal from t ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

Christinay
Level 1: Cadet

I made and new Wifi order on 18th March , I’ve receive the modem on 25th March , but until now still unconnected, the modem front  light is still blue light, I been call so many time to your customer service , but still doesn’t work!
 I’ve call so man ...

MonaroCv8
Level 1: Cadet

My modem us stuck on mobile backup, and won’t connect to the dsl, any suggestions?

Anthony931
Level 1: Cadet

Hi guys I have no internet for the pass month because of the cable broadband transition to nbn. Due to this Telstra has process half my order and could not install NBN for me. Now I am stuck with a smart modem with a red light no back up internet and ...

restlessera
Level 1: Cadet

Is there a knows issue with this modem to block VPN passthrough? I even tried port forwarding of 500 and 4500 and firewall off and still does not work.

johnnytheboy
Level 2: Rookie

Hi I recently signed up with Telstra had technician around who told me everything this end (my house and exchange) is good to go, however I need to ring Telstra to set up there end. so I did was told, give us 24-48hrs and you will have internet. that ...

Timsbusy
Level 1: Cadet

I want to sign up for a Telstra internet plan but i already have a modem and don't want to have to pay out for another one if i want to leave the service. Is there a way of doing this?

Sonic5
Level 2: Rookie

Hi,  We have an outdoor battery security camera which up until January has been operating fine.   (It runs on the Mirabella Genio app).   Now it wont connect to the wifi.  Mirabella have advised Telstra have released an update which is not compatible ...

Bokchoy
Level 1: Cadet

Hello, my internet has stopped working since early in the morning on 4th April 2020. I checked for outages and there was an outage. I checked every hour, and it said that there are no outages in my area at around 11pm. However, I still cannot access ...

Chrisrob8
Level 1: Cadet

I have consistent intermittent modem outages. It has been a problem for at least past 6 months and is continuing to get worse. I have checked all connections and have fully reset modem many times. It is ADSL modem. Modem is a technicolor TG587n v3 mo ...

Keycat
Level 1: Cadet

My NBN FTTC Network Connection Device has no lights on despite unplugging, restarting, resetting etc. I think it's dead unless anyone has any other ideas?Cannot connect to the modem.Have tried to get hold of Telstra for 6 weeks now with no luck. 

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