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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Ch_Fr
Level 1: Cadet

Hi, have ordered NBN on Sun and had reference number starting with NA, which is not valid to track the order. Ordered online.  Could not get through to Telstra and no update whatsoever. 
Friday now and have re-ordered through the app and again given o ...

AnitaV91
Level 1: Cadet

I’ve moved house and placed an order to connect a new service at my new house. I still want to keep the old internet service at the old house as I will change the bill name as family are still living there. The order is in progress to have my new ser ...

NeoReloaded
Level 1: Cadet

My modem is showing a Magenta light for "Online", since then speeds are very slow.

Unable to get anyone in chat to help so here I am.

When I log into the modem I get the message on the subject line "Your Broadband service is working in backup mode"

How ...

david45st
Level 3: Gumshoe

G'day,Old Foxtel cable Smart Modem replaced with a new Smart Modem when NBN connected a few weeks ago.Wifi good initially with my many Puppy Linux OSs connecting and running as before.However, I'm now seeing some OSs not seeing the Wifi signal from t ...

Steve2473
Level 1: Cadet

Hi. I have the Technicolor DJA0230TLS and i enable printer sharing and it finds my canon pro9000 printer fine. i have followed all the instructions and for the life of me cannot see the printer in file explorer. it is driving me nuts as i would very ...

Deborah22
Level 1: Cadet

Hi,I've been having trouble with my router getting stuck in back-up mode. My NBN box has all green lights but my router is getting stuck in back-up mode and the back-up mode won't load a single page on the internet, it's unusable. I've checked all th ...

Buggo
Level 1: Cadet
h3mlock
Level 1: Cadet

I've just got my modem like a week ago and it's been doing fine.However, I got a call from the team to reset my modem as my nbn has now been connected.So, I've reset my modem and ever since then, it has been turning off itself. =( Please help.

Stevo52
Level 3: Gumshoe

I have a Arcadyan LH1000 Smart Modem Gen 2 Boot version: 1.0.38-116.118 F/W: 0.09.11r This modem has actually performed very well for me in the 15 months it has been providing NBN internet service via HFC and I am pretty happy with it. However I am n ...

Toby14719
Level 1: Cadet

Hey all, I have had my telstra smart modem for maybe a year now. I have had this problem twice now and am unsure on how to fix it. Basically the modem will work like normal for a long period of time, Then out of nowhere it switches to mobile mode. Ri ...

david45st
Level 3: Gumshoe

G'day,Old Foxtel cable Smart Modem replaced with a new Smart Modem when NBN connected a few weeks ago.Wifi good initially with my many Puppy Linux OSs connecting and running as before.However, I'm now seeing some OSs not seeing the Wifi signal from t ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

lmstearn
Level 5: Eagle Eye

Hi there,On a single user Home Broadband with the the default 5GHz freq turned down to 2.4 (for extra range), plugged another ethernet cable into the router and replaced the original (red) connection to the Telstra Gen2 leaving the original red cable ...

magus1
Level 2: Rookie

I have a Telstra Smart Moderm Gen 2 NBN with voice backup. This modem has the built in SIM card. Over the last few days, have noticed intermittent drop outs and the Mobile Mode light has lit up but no wifi detected of any devices. Had this issue this ...

AnitaV91
Level 1: Cadet

I’ve moved house and placed an order to connect a new service at my new house. I still want to keep the old internet service at the old house as I will change the bill name as family are still living there. The order is in progress to have my new ser ...

NeoReloaded
Level 1: Cadet

My modem is showing a Magenta light for "Online", since then speeds are very slow.

Unable to get anyone in chat to help so here I am.

When I log into the modem I get the message on the subject line "Your Broadband service is working in backup mode"

How ...

Deborah22
Level 1: Cadet

Hi,I've been having trouble with my router getting stuck in back-up mode. My NBN box has all green lights but my router is getting stuck in back-up mode and the back-up mode won't load a single page on the internet, it's unusable. I've checked all th ...

Toby14719
Level 1: Cadet

Hey all, I have had my telstra smart modem for maybe a year now. I have had this problem twice now and am unsure on how to fix it. Basically the modem will work like normal for a long period of time, Then out of nowhere it switches to mobile mode. Ri ...

mc50
Level 1: Cadet

NBN

Hi,I have signed up to a new NBN plan and just received the modem in the post. Due current circumstances and family working from home on existing adsl network can I leave modem in box install NBN modem later on when internet connection is not so crit ...

Jumbo1
Level 2: Rookie

I see there is an archived thread on this subject with no apparent solutions. A couple of people reporting the same problem with their Xiaomi phones.  On the morning of the 28th March 2020 I turned on my Xiaomi A2 mobile phone and it updated my andro ...

Papad1
Level 2: Rookie

Every time I access one particular site it comes up mygateway?

Starwyn75
Level 1: Cadet

I know there’s a delivery delay but since I’m doing some work from home and I study a university degree online I really need Internet access and Telstra won’t take my calls nor have I received any type of notification to say where my modem is or how ...

bazza25
Level 1: Cadet

have rebooted tv and Telstra box

Masmas1
Level 1: Cadet

I brought prepaid phone credit put in my phone it was accepted ,then I checked the balance an it’s 0000 .I did this 2 times an both times balance 0000.I don’t use wifi on my phone.Help.

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