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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Level 1: Cadet

Hi I am experiencing a really wiered problem with my Wi-Fi extenders. I have a Telstra gateway NBN modem and for the past 6 months, have successfully connected to two Wi-Fi extenders and use them without problems. I have one Netgear AC1200 and anothe ...

Level 1: Cadet

Hi does anyone have a working link or information on modem settings for ADSL connection to Bigpond network. I have an Asus dsl- n55u that I want to connect. Not syncing from the box.Thanks!

Level 2: Rookie

I ordered a new modem, which isn't from Telstra, because the last two Telstra modems we have are faulty - i work and study on the internet so it isn't always as simple as waiting X weeks for them to send replacement modem that will be faulty in a few ...

Level 1: Cadet

Hi, I've got a Smart Modem Gen2 and a 8-port DLINK network switch connected to it. Some of our devices need a fixed/static IP address to work properly (home automation stuff), for others I would like one so that I can access them via a bookmark (CCTV ...

Level 1: Cadet

I am connected (or supposed to be to NBN.  I have had problems with my gateway modemafter numerous fruitless calls and non appearance of technicians,  the green lights have appeared.     BUT I can’t connect to the modem.  When I search on my iPhone o ...

Level 1: Cadet

My HTC Hub cannot see wireless camera. I cannot find WPS button on Hub? 

Level 1: Cadet

Hi there. Im trying to connect my laptop and other devices and it asks for the network secruity key. I have checked the modem and the box it came in and there is no number referenced to a security key. Does anyone know where I can find it? Thanks. 

Level 2: Rookie

try as I might I cannot get the ports I have forwarded to be seen externallyset port fwds in modem (FAST5355-A)check ports , ports closed do I have to buy another modem and get rid of the supplied telstra one ? 

Level 1: Cadet

Sometime before Christmas, due to a fault with our existing Telstra Smart Modem, Telstra provided us with a new Technicolor DJA0231. We have a Western Digital Elements 3Tb hard drive plugged into it. I noticed that in the last month or so, the drive ...

Level 1: Cadet

Have had a technician remotely reset my relates smart modem.And is still only working in backup mode.

Level 1: Cadet

Just got off the phone to support for a hardware issue with a Telstra modem.  The issue is faulty equipment and intermittent power loss. I was told that internet dropouts a few times a week is expected and normal behaviour - I would be unhappy with t ...

Level 2: Rookie

Does anyone have any experience with swapping out an older Telstra Gateway (Sagemcom F@st5355) with a new Telstra Smart Modem (Technicolor DJA0230) on an NBN FTTN connection? The existing Telstra Gateway (Sagemcom F@st5355) modem is continually reset ...

Level 1: Cadet

I am having a frustrating problem. My camera Foscam F19821P camera connected beautifully to my Netgear D6300 modem however I have just got a new modem Telstra Smart Modem Gen 2 Model: LH1000 and it connects fine via Ethernet cable but will not connec ...

Level 3: Gumshoe

Ok. I'm intrigued. Our NBN went down during the storms. It's still down but the Smart Modem switched to the mobile network. All good. I checked the telephone (landline handset). It works. This is impossible since the phone line to our home is also do ...

Level 1: Cadet

Can someone check if the SIM in my Smart Modem has been correctly provisioned please? Crowd Support says there were a batch of Smart modems were the SIM was incorrectly provisioned. Mine is not switching automatically during an outage. I have the SIM ...

Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

Level 1: Cadet

How long should the NBN back-up battery (new or replacement) reasonably last? Many thanks!

Level 2: Rookie

Hi all, I've recently changed over from Telstra HFC direct to NBN HFC from Telstra. I previously had the old Netgear CG3100D in bridge mode into the WAN port of an Asus RT-AC88U. I'm trying to work out how best to get the new internet to my home netw ...

Level 2: Rookie

Recently purchased a Gen 2 Booster for our upstairs level, couldnt connect it to our old modem, so went out and purchased the Gen 2 Modem which the Gen 2 Booster specifically states its compatible with. 

Now ive tried setting it up and no matter what ...

Level 1: Cadet

Can someone shed some light on connections and connecting to the NBN According to NBN site and Telstra our connection type is FTTC We were sent a FTTB/FTTN Gen 2 Telstra modem.  That also includes an ADSL Filter that was pre-connected to the DSL and ...

Level 1: Cadet

Hi,How can i use Huawei B315s-607 4g Modem with telstra? it works with vodafone sim but shows red light with telstra sim which works fine on my phone.

Level 1: Cadet

Hi i have telstra boosters gen1 im having trouble setting them up home dash  board  dont support boosters any more i have set them up 6 month ago using home dadh boardThen i reset t g e modem and now i cant set them up because i cant see booster setu ...

Level 1: Cadet

So I am the owner/admin of the NBN at home, and when I sign into the network, I am being told there is internet access, however the wifi connection app on my tablet is still prompting me to sign in, despite already having done so.  I am also trying t ...

Level 1: Cadet

People, I am having problems with my new nokia 3.2 connection to my telstra wifi. It just records it as 'saved'. Tried it with another non telstra wifi and connected immediately. What could be the problem? Compatibility issues? 

Level 2: Rookie

Internet corruption:It has been 3 months agoTry to contact to our service already, but they could not help it. Even we allow to pay the fee to check and fix it.Today is a lucky day, a technician comes to fix it at 8am. But he comes just have a look, ...

Level 1: Cadet

My internet has been down since 19th Jan, I have spent untold hours on the phone with Telstra and 5 days wasted waiting for NBN tech appointments only to have them all cancelled without me being told.  I have had 1 visit from a Telstra tech who insta ...

Level 1: Cadet

i have accidentally removed my telstra prepaid apps during refreshing computer the system tells me this and the date when i try to reconnect it tell me a main lead is  not plugged in or is brokeni went to telstra shop and was told the apps to reconne ...

Level 1: Cadet

I’ve been on my my modem app and it’s stating my sim in my modem is locked and it’s asking for a PUK number? I spoke to a technician who gave me a PUK number and it doesn’t work? 

Level 1: Cadet

A friend had a nighthawk m1 returned from Telstra saying device all ok. I bought a data sim online for the device and got a message saying the sim was active. The device won't connect to internet and shows "detecting service" (common fault if you goo ...

Level 1: Cadet

So, last Sunday I woke up to find the Telstra smart modem playing up. Specifically, it would behave like this: First, the signal and link lights would turn green. After 20 seconds or so, it would start buzzing loudly and then turn off. It would then ...

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