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Jimmy52
Level 1: Cadet

elite broadband modem

Answered

Telstra Elite Broadband Modem  has stopped working, would seem as if battery is not taking charge. To purchase a new modem how do I go about the credit exchange in to new modem number?

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: elite broadband modem

Hi Jimmy52,

I'm thinking you should be able to do a sim swap at a Telstra store if your current sim is not the correct size for the new device. This is how you do it for a mobile phone.

When you purchase a new Wi-fi device the included sim is not activated. Therefore you could either use the sim you have now if it fits or get the sim swapped for the correct size free of charge.
You'll then be able to stay on the same plan that you're on and you won't lose any credits.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: elite broadband modem

Hi Jimmy52,

I'm thinking you should be able to do a sim swap at a Telstra store if your current sim is not the correct size for the new device. This is how you do it for a mobile phone.

When you purchase a new Wi-fi device the included sim is not activated. Therefore you could either use the sim you have now if it fits or get the sim swapped for the correct size free of charge.
You'll then be able to stay on the same plan that you're on and you won't lose any credits.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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