Level 1: Cadet


Since changing to our new smart modem and the nbn our internet connection is worse than before, the modem seems to have a really bad signal, is there a way of getting a better connection from it - other than moving it? I don't have another phone line to connect into in another part of the house and our house is not big by any means.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: nbn

The poor WiFi reception could be due to the 2.4GHz WiFi band not working. By default band steering is enabled in the modem which results in both WiFi bands having the same SSID so you are unable to tell if both bands are working. If you disable band steering you should see two SSIDs from the modem on dual WiFi band devices. The normal SSID (2.4 GHz) and the normal SSID with -5G added to the end.


To disable band steering open a web browser on a device connected to the modem and go to (password is Telstra). Go to the WiFi settings, remove tick next to band steering in the 2.4 GHz WiFi settings and save settings.


If you don't see to WiFi SSIDs from the modem on dual band devices then modem is faulty.

Level 1: Cadet

Re: nbn

Thanks, will give it a go 

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now