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aw30
Level 2: Rookie

only one device connecting to internet on smart modem

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Hi. I have set up Telstra Smart Modem a few weeks ago and it has been working OK until now.  Only one device can connect to internet - one laptop.  Every other device including phones and laptops give an error "no internet connection" or something similar, which is very frustrating! After spending approx. 2 hours on phone to Telstra the suggestion was to turn my phone off and on again (which of course did not do anything to help!) 

Would appreciate any suggestions on how to fix this annoying problemSmiley Happy Thanks

1 ACCEPTED SOLUTION

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: only one device connecting to internet on smart modem

Okay, another option, if you log into the modem by going to 192.168.0.1 in a browser (Google Chrome, Internet explorer, Firefox, safari) then click on wifi and un-tick band-steering if its enabled.
For Official Support Chat Now, or try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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5 REPLIES 5
Level 22: Superhuman
Level 22: Superhuman

Re: only one device connecting to internet on smart modem

You could try factory resetting the modem, the reset button is on the front near the power light. You'll need to use something like a paper clip to hold it down for 10 seconds
For Official Support Chat Now, or try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
aw30
Level 2: Rookie

Re: only one device connecting to internet on smart modem

Thanks! I'll give it a trySmiley Happy

aw30
Level 2: Rookie

Re: only one device connecting to internet on smart modem

Unfortunately it didn't work, but thanks anyway!
Highlighted
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: only one device connecting to internet on smart modem

Okay, another option, if you log into the modem by going to 192.168.0.1 in a browser (Google Chrome, Internet explorer, Firefox, safari) then click on wifi and un-tick band-steering if its enabled.
For Official Support Chat Now, or try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

aw30
Level 2: Rookie

Re: only one device connecting to internet on smart modem

Thank you so much!! It worked, all devices are now connectingSmiley Happy Much appreciated!!

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