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Chinny1960
Level 2: Rookie

resetting gateway admin password

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I have a Telstra NBN Home gateway, 5535 model, never changed the admin password and for some reason cannot login in now. Is there some way I can reset the admin password and not do away with all other settings? I have tried all the usual passwords, admin, telstra, Telstra, password, Password, Administrator etc. Really frustrated now as I was getting round to chaning it but now can't even get in.

1 ACCEPTED SOLUTION

Accepted Solutions
Chinny1960
Level 2: Rookie
Accepted Solution

Re: resetting gateway admin password

well after third reboot, double reverse flip with twist and making sacrifices to the computer gods, it is all okay. Can't exlain why first 2 reboots didn't work, but third time lucky anyway. Had back up of settings I found anyway so all wouldn't have been lost. Thanks for help.

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: resetting gateway admin password

There is no way to just reset password without doing a factory reset. It might not be the gateway  changing passwords that's preventing you log in to the gateway. Several times I have been unable to log in to because browser has not loaded the GUI of gateway but has loaded the GUI from its cache. Have you tried clearing the browser cache and  then refreshing the page? 

Chinny1960
Level 2: Rookie

Re: resetting gateway admin password

I have tried that but doesn't hurt doing again. I will do a full clean etc and see what that does, even try a different browser (used chrome and mozilla earlier)

Chinny1960
Level 2: Rookie

Re: resetting gateway admin password

No joy. I thought I read somewhere there was a backdoor connecting via usb? Otherwise I will have to do the dreaded rest and reinput all the rest of the stuff.

Level 24: Supreme Being
Level 24: Supreme Being

Re: resetting gateway admin password

Have you tried rebooting gateway? (Turning it of and then back on again)

 

I always back up my gateway encase I have to do a factory reset.

 

Advanced > Gateway Setting > Maintenance > Backup & Restore

Chinny1960
Level 2: Rookie
Accepted Solution

Re: resetting gateway admin password

well after third reboot, double reverse flip with twist and making sacrifices to the computer gods, it is all okay. Can't exlain why first 2 reboots didn't work, but third time lucky anyway. Had back up of settings I found anyway so all wouldn't have been lost. Thanks for help.

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