daibee
Level 1: Cadet

the link light is offline and the online light is pink of my modem

Answered
our smart modem light has already changed for several times:online light changed into pink and link light changed into offline. we did nothing to the modem and all cables are connect to the correct sockets. our telstra modem number is DJN2130
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: the link light is offline and the online light is pink of my modem

The modem is running on 4G backup.

If your area is not experiencing an outage, which you can check via http://outages.telstra.com , contact tech support

1800 834 273 for NBN
133 933 for everything else
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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3 REPLIES 3
Julieann2110
Level 1: Cadet

Re: the link light is offline and the online light is pink of my modem

It’s gone to mobile back up I think. Wait and see what one of the more experienced people say. You may need to contact Support.
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: the link light is offline and the online light is pink of my modem

The modem is running on 4G backup.

If your area is not experiencing an outage, which you can check via http://outages.telstra.com , contact tech support

1800 834 273 for NBN
133 933 for everything else
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Level 22: Superhuman
Level 22: Superhuman

Re: the link light is offline and the online light is pink of my modem

Looks like your modem is running backup mode and your fixed line connection is down. Id recommend checking for an outage at www.outages.telstra.com. If there is no outage then for ADSL and Cable connections I'd recommend calling 13 22 00 for NBN I'd recommend calling 1800 834 273
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

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