CONTACT TELSTRA

[Ttiksalp]

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

[TanashaM · Accepted solution]

Hi @Ttiksalp, 

Thanks for reaching out. 

I recommend speaking with our team on live chat here:  https://tel.st/wvjyu or on 132200 and they will be able to assist you further. 

Let me know how you go. 

[Ttiksalp]

Thanks Tanasha,

Yes, I could talk with Rowell, Mohamad, Vish, Carla, Joe, Erica, Chris or any one of the other 10 or more names I have noted in the hours and hours I have spent on the phone in the last 5 weeks.  Most have been courteous and helpful, within the boundaries of their role.

What I really want to do is send back a copy of a letter from Telstra.  The system generated letter is blatantly incorrect, but only by sending back a copy with my comments can I get the message through.

So, TanashaM from Telstra, thank you for noticing my post & trying to help.  A phone call won't achieve my objective.

[JessicaL]

There is no contact method option to send back an email as such however, you can lodge a complaint at this link https://tel.st/cdyca