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Ttiksalp
Level 1: Cadet

CONTACT TELSTRA

Answered

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: CONTACT TELSTRA

Hi @Ttiksalp

 

Thanks for reaching out. 

 

I recommend speaking with our team on live chat here:  https://tel.st/wvjyu or on 132200 and they will be able to assist you further. 

 

Let me know how you go. 

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3 REPLIES 3
Support Team
Support Team
Accepted Solution

Re: CONTACT TELSTRA

Hi @Ttiksalp

 

Thanks for reaching out. 

 

I recommend speaking with our team on live chat here:  https://tel.st/wvjyu or on 132200 and they will be able to assist you further. 

 

Let me know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Ttiksalp
Level 1: Cadet

Re: CONTACT TELSTRA

Thanks Tanasha,

Yes, I could talk with Rowell, Mohamad, Vish, Carla, Joe, Erica, Chris or any one of the other 10 or more names I have noted in the hours and hours I have spent on the phone in the last 5 weeks.  Most have been courteous and helpful, within the boundaries of their role.

What I really want to do is send back a copy of a letter from Telstra.  The system generated letter is blatantly incorrect, but only by sending back a copy with my comments can I get the message through.

So, TanashaM from Telstra, thank you for noticing my post & trying to help.  A phone call won't achieve my objective.

 

Highlighted
Support Team
Support Team

Re: CONTACT TELSTRA

There is no contact method option to send back an email as such however, you can lodge a complaint at this link https://tel.st/cdyca

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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