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mwood
Level 1: Cadet

DIfferent phone number to what Telstra supplied at time of connection.

Answered

I've just moved house and have bought my home phone over with Telstra. I even got a lovely text a few days prior to tell me what my new phone number would be, which I thought was great. This meant I could start changing my addresses and contacts and so forth.

 

However when I logged into My Account on Telstra.com.au, I discovered that I had a different phone number to the one I had been supplied with via text. I tried to ring my "new" phone number and it says that it is disconnected....

1 ACCEPTED SOLUTION

Accepted Solutions
Level 21: Augmented
Accepted Solution

Re: DIfferent phone number to what Telstra supplied at time of connection.

Hi Mwood,

Welcome to Crowd Support!

Try making a call from your landline to 127 22 123 and it should tell you what number you are using.
Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.

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1 REPLY 1
Level 21: Augmented
Accepted Solution

Re: DIfferent phone number to what Telstra supplied at time of connection.

Hi Mwood,

Welcome to Crowd Support!

Try making a call from your landline to 127 22 123 and it should tell you what number you are using.
Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.

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