When I was in the roof space and under the house I noticed that there were numerous cuts, joins and splices in the Telephone lead-in cable. The lead-in enters the rear of the house and transits to the middle of the house where is runs down a cavity wall to the first socket. Before it gets to the socket there are numerouse splices and what appears to be an old central splitter.
My line has noticable noise on it when making a call but my ADSL2+ speeds are still at 913 / 18000 so its not a huge problem for me (I am not using Naked ADSL). Having said all that I would like to get the lead-in cable repaired and terminated to the current specification (a NTD will need to be installed before the first socket - correct me if I'm wrong) and relocate the first socket to my "network cupboard".
So I have two questions ...
1. I moved from Telstra to iiNet for my internet and telephony services a few years ago. Is the Lead-in still Telstra responsibility?
2. Will Telstra replace / repair the Lead-in or is there a list of Telstra approved contractors who can do it?
I would be grateful for any advice regarding Lead-in repairs and upgrades.
Regards and thanks in advance.
Solved! Go to Solution.
Was this helpful?
Dear Mr Line Noise !!
I'm not Telstra, but my understanding is that if you assign your telephone line to another providor, Telstra is no longer responsible, as the line is assigned to that providor.
Regardless, even if you were still a Telstra customer, to the best of my knowledge, Telstra would only be responsible o to the first point of entry, which would the outside of your house.
Hope that helps, and others may have a different understanding of your situation.
Regards, Professor Phone
Thanks for the replies. It is my understanding that Telstra, regardless of which service provider you use, is the owner / responsible entity for the infrastructure cabling to the first point (mode 3 socket usually) not just to the house entry point - but I could be wrong.
I suppose to clarify my question I was really asking if I am abliged to report / request Testra to provide the repair or if I could go to another approved cabling contractors. And if I am able to go somewhere else for the repair can someone point me in the direction of a list of those contractors.
Thanks again for your responses.