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YD2
Level 1: Cadet

Getting temporary access back to cancelled bigpond email address

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I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Getting temporary access back to cancelled bigpond email address

Even if you do get access back (give 133933 a call and talk to a consultant), the email that you are looking for is almost certainly gone.

 

When a email address is cancelled, the entire account associated with it (including all the emails) is purged from the system.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Getting temporary access back to cancelled bigpond email address

Even if you do get access back (give 133933 a call and talk to a consultant), the email that you are looking for is almost certainly gone.

 

When a email address is cancelled, the entire account associated with it (including all the emails) is purged from the system.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

YD2
Level 1: Cadet

Re: Getting temporary access back to cancelled bigpond email address

Cheers, thanks. The email address is the recovery one for an Apple IP password reset.
The account is locked and I can't use security questions as there are typos in answers to questions!

Support Team
Support Team

Re: Getting temporary access back to cancelled bigpond email address

Hey YD2, 

If you wished to have this escalated submit a complaint online here http://tel.st/e4nur and reply to me with the reference number. I will use it to contact complaints and have a case manager assigned to follow this up with you ASAP.  
 

Thank you.

 - Ryan  

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