CrowdSupport®
Frustrated12345
Level 1: Cadet

House Move

So many challenges for over a month now and all we wanted to do was move our service to Brisbane area. Service when we were on the Mt was almost non existant but they atleast tried to help. Trying to get things sorted in the new house are now at a standstill as despite numerous attempts to try and get connected we have had so many conflicting excuses, condescending case managers, total loss of internet when 4g went down affecting thousands, still no call back even though we had been told it would be within 24, 3 days in a row its now 5 days later ? Anyone else having similar challenges?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: House Move

Hey Frustrated12345,

 

I can appreciate your frustrations with the delays in this relocation of your services completed and do apologise for any inconvenience this has caused you. As you have been awaiting for this for over a month and still having issues with this being resolved, I would recommend having this raised as an official complaint. This will allow a specialised Complaints Case Manager to be assigned for this to be investigated and resolved further. Steps for this being raised can be located at:

 

https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Lodging-a-complaint-with-Telstra/ta-p/68188

 

This will also ensure you have the one contact point until your services are active and available for use at the new location. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now