Sassy72
Level 2: Rookie

How do I change my home phone number when I am on the NBN?

Answered

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from before. I am sure that People get nasty and give your number out because the new number we got came already with scammers, telemarketers etc, etc...and was unusable from the beginning. It was a (rolls eyes) silent number and on the do not call register. No ONE knew our brand new phone number and yet these people did. Any way I complained..nothing was done. Then the other day on the 8/01/2019 I asked for a new phone number. They told me it would take 24-48 hours. A week later it didn't happen so I rang and complained. Still nothing has happened??? What is wrong with you Telstra?

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: How do I change my home phone number when I am on the NBN?

Hello @Sassy72 I'm sorry to hear you're receiving unwelcome calls, I can advise that scam callers do not need to know your number to call you as they use auto-diallers. Having a Silent Line or being on the Do Not Call register are not deterrents for scam callers unfortunately, for this reason. I can assure you Telstra doesn't give out your number. 

 

You can find out more about how to handle scam calls here: https://tel.st/e3pmy

 

To change your number you can contact us on 13 22 00 and say Unwelcome Calls, and this can take a few days to switch over. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: How do I change my home phone number when I am on the NBN?

Hello @Sassy72 I'm sorry to hear you're receiving unwelcome calls, I can advise that scam callers do not need to know your number to call you as they use auto-diallers. Having a Silent Line or being on the Do Not Call register are not deterrents for scam callers unfortunately, for this reason. I can assure you Telstra doesn't give out your number. 

 

You can find out more about how to handle scam calls here: https://tel.st/e3pmy

 

To change your number you can contact us on 13 22 00 and say Unwelcome Calls, and this can take a few days to switch over. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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