Level 2: Rookie


About 4 months ago, I tried to change NBN provider.
From an excellent NBN service with (another company) to telstra. Today, I still have no nbn. Still have the NTD box on the wall, have 3 smart modems, 4 technician visits (he can’t re- install the box!) over 100 hours on the phone and 4 in store visits. We have very poor 3g coverage so rely on nbn/WiFi for communication.
Has anyone else had an issue like this with Telstra? How did you resolve it? Because Telstra are doing less than nothing.
The complaints person <Removed> seems incapable of sorting this.
My advice to anyone considering moving their service to Telstra is don’t. Its not cheaper and certainly not easier!

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Support Team
Support Team

Re: Nbn

Hey @Telstra2Hard


We have responded to your other thread about this issue and we have escalated this for you with our complaints team.


I am confident they will be in the best position to assist you.



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