Level 1: Cadet

New Service Being Disconnected.

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a confirmed that my service is now active and can be used for the next few weeks. I was told yes, service is available now, no charges to your bill for the error. I call again to clarify why the mosdem is in backup mode only to be told it is being cancelled as requested and I need to provision a new service. I can’t even begin to understand the series of errors related to a simple provisioning not why am have to call to complete a new order. Telstra, as an account holder for more than 10yrs, if you didn’t have the monopoly on services you simply wouldn’t be in business.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now