CrowdSupport®
jereme
Level 1: Cadet

Port in issue

I am porting my number from Aldi prepaid to Testra post paid. I received the sms and completed the steps to verify the port this afternoon. However, when I look at order tracker I get the following message for my order:

 

"Sorry, we've hit some difficulties in completing your order. As we may need to resubmit it, please check your email for a new order number. If you haven't received one please call 132200."

 

Please advise.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Port in issue

Hi @jereme

 

Thanks for your message and sorry to read about the issues with your mobile port.

 

Have you been able to chat with the activations team on 13 22 00 to see if they can offer a solution? Crowd Support is a community forum and users do not have access to customer accounts.

 

I look forward to your response.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more
Find out more about the Telstra 24x7 App and direct debit ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now