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Bouds
Level 1: Cadet

Porting an optus landline number to telstra

Have recently moved from optus to telstra nbn.  Having a huge amount of trouble porting our optus number to telstra.  Our optus number has now been disconnected.  Can we still try and get it ported to telstra even tho it is now disconnected.  Also, telstra have supplied us with a telstra number that is active but we have 3 landlines and none of them ring so where is the number ringing too???

 

Running out of patients!!!!!!

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Support Team
Support Team

Re: Porting an optus landline number to telstra

Hi @Bouds

 

Very sorry to read about your ongoing NBN issues. 

 

Regrettably if you have been provided with a new Telstra phone number and your old Optus number has been disconnected this makes the chances of moving that number over to Telstra very small.

 

In regard to your phones not ringing I would recommend you contact the NBN Faults team on 1800 834 273 for more information.

 

Please let us know how you go.

 

- Jimmy

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