tracey1972
Level 1: Cadet

Problem getting order for new connection to pit

I rang telstra 3 weeks ago & unfortunately was obviously speaking with an international telstra representative. I explained our house has phone & data cables but there is no Telstra grey box on the house, the cables are not connected to the pit. They seem to understand but weeks later seems not. I cancelled the order 9 days ago and spoke to my local business centre who can organize the connection to the pit but the orgional order apparently doesn't want to cancel properly so the new order can't be placed. So what can I do? No one seems to be able to make the order cancel properly. It is a IT problem but no one is helping. Very frustrating.

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1 REPLY
Support Team
Support Team

Re: Problem getting order for new connection to pit

Hi @tracey1972

 

Very sorry to read about your ongoing connection issues and failed orders. This is very disappointing to say the least.

 

If our teams are not able to resolve the issue I would recommend you raise a complaint and have a case manager assigned to your account. You can do so via the following link:

 

https://say.telstra.com.au/customer/general/forms/Email-Complaint 

 

Please copy what you write before hitting submit in case the form has any issues. You do not want to lose what you have written, thanks.

 

Please let us know how you go.

 

- Jimmy

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