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Samraff
Level 1: Cadet

T-Gateway wireless not working

Hi,

We recently went on holidays for a few weeks, and disconnected our PC and T-gateway from all hard connections while we were away. Since plugging everything back in, we have been unable to connect any devices to the T-gateway wirelessly. The normal connection via ethernet works fine, but the T- Gateway is not recognised by any devices or shows up in any searches. Have tried the usual on/off, resets etc but no luck. Have also tried different devices which had no success either.

Model is Technicolour TG797nV3

Any help would be greatly appreciated.

 

Cheers

Sam

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: T-Gateway wireless not working

Hi Samraff, 

 

Thanks for contacting us and sorry to hear of the trouble with your connection. Please call Telstra Technical Support team on 133 933 they can run some tests and get this working again. You can also chat to us here http://tel.st/gq6m.  

 

We also report outages or maintenance on our service status page below:

 

http://servicestatus.telstra.com/

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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