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We'd recommend checking in with our Mobile Assurance team on 13 22 00 so that they can check what's happening for you.
Our NBN Faults number - on 1800 834 273 is up and running at the moment, and is accepting calls, so there could be some type of barring on your service that prevents calls to certain numbers.
That team in the meantime, can be reached by calling us on our main number, 13 22 00 and say NBN