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Level 1: Cadet

Wireless 4GX Advanced 3 dropping OUT

I have an 4GX Advanced 3 wireless mobile modem. Just in the last few weeks, it keeps dropping OUT, many many times per day. Not happy jan!!! Smiley Sad

Its not a reception issue. as I have full reception on my iPhone, and my iPhone is what the wireless modem actually piggybacks off for its data! so I have the data, I have the reception. Its the actual modem that is not working as it should be. 

No idea why. I have turned it off and on a few times. I have done a reset. and it keeps dumping me off its wifi! I cant work like this! and I am paying top dollar! 

Please let me know what is happening here?? Im at a loss, it seems many people with these modems are experiencing the same issue!

I look forward to resolving it

thanks

 

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Telstra (Retired)
Telstra (Retired)

Re: Wireless 4GX Advanced 3 dropping OUT

Hi Evolve, Thanks for reaching out, Have you spoken with our tech team in relation to this as it seems you have tried everything, this looks like a fault with the device itself? you can reach them on 125 111 or via live chat http://tel.st/8zdkb

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