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Daveozau
Level 1: Cadet

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet
Thanks

Gursimrat
Level 2: Rookie

Hi Team, I had been trying to Migrate my Phone number from Company name to my account. This request was raised on 8th of March. All the documents were provided which were verified. I was told that it will take 4-24 hr for this to happen, but never ha ...

30yearCustomer
Level 1: Cadet

Has anyone else experienced this or similar when trying to port a home number:Requested my home phone number to be ported to a different provider. March 7Telstra received the port request and disconnected the home phone, March 11, and advised the rec ...

Kobelco7
Level 2: Rookie

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

Niagra
Level 1: Cadet

How can it take one hour and twelve minutes to request that a landline be moved from room 21 to room 27 in a nursing home!!!!. Telstra your service by phone or online is appalling

Archiminds
Level 1: Cadet

I requested Telstra to moving and provide connection to my address in Asquith NSW. The disconnection and connection date was originally 8th March and 9th March. Since this is a new property a new cabling has to be laid from the near by Telstra pit he ...

Brittttt
Level 1: Cadet

Hello, we have a line from the power pole to our house. We are unsure if it is phone or power. How do we figure this out? It is extremely low and stops our bins from being able to be picked up or a truck delivering goods as they cannot get under this ...

Sixes
Level 1: Cadet

11 days, 4 phone calls and 1000 sorrys.

Online activation failed many times so had to call to activate a new pre paid data service. Was informed 4-24 hours....

This should be a simple thing but nooooooo. Still getting the same run around rubbish answer ...

Oops2
Level 2: Rookie

Warning NBN connection in Cashmere, has service really downgrade so much. A tech came out yesterday to install NBN’s connection device and modem. Install fell over as the DPU in the street is faulty. I had no phone line and the tech was on the line t ...

gypsey
Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

gypsey
Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Sassy72
Level 2: Rookie

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Sputnick
Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Ambo3100
Level 1: Cadet

It is hanging down from the guide cable and needs repair

YD2
Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Rdd
Level 1: Cadet

I have a telstra pit outside my neighbour's house. It has nbn cable in It. From there to my house is 20m. I have already got a guide rope from pit to my house. Can i get nbn cable installed from pit to my premises?

Loz_Bot22
Level 1: Cadet

A week ago I ported over from Optus to Telstra. I have called Telstra several times and they keep telling me there is nothing wrong the only thing I finally got them to do was send a report to their porting people and they would get back to me soon. ...

Alex_o0
Level 1: Cadet

Hi ,
I have a Telstra NBN FTP connection at home. I want to swap out the Telstra router for the Netgear R8000.
My question is can I completely take out the Telstra router out of the equation or do I need to bridge ?
I don’t need to use any calling or vo ...

budgoi
Level 1: Cadet

Hi.  We have a new swimming pool being installed soon.  As part of the install, we require the overhead phone wire to be temporarily removed so that a crane can get into position to lift the pool from the front of the house to the back. We do not wan ...

Kobelco7
Level 2: Rookie

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

Melissas
Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Discodawg1
Level 1: Cadet

Hi,
Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Krisha
Level 1: Cadet

Hi!
I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Aidin
Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Fmarra71
Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

pissedbyTelstra
Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

danielandtash
Level 1: Cadet

I have an ethernet connection from my modem, but no Wifi. I have been on the phone to telstra 40 Mins today and probably about an hour last night. I have gone onto the trouble shooting service that telstra sugest but it has not helped me a bit and ke ...

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