Accounts & Plans

Moving & Connection Help

Ask a question
  • All Posts
  • Answered
  • Unanswered
Telstra (Retired) gerdschenkel
Telstra (Retired)

Did you know you could organise your move online? This can include all your Telstra services

Level 1: Cadet

Hey, I'm moving home soon and i'm just wondering how long does it take to get my internet transferred to my new place and ready to use?

Level 1: Cadet

Hello all, When I was in the roof space and under the house I noticed that there were numerous cuts, joins and splices in the Telephone lead-in cable.  The lead-in enters the rear of the house and transits to the middle of the house where is runs dow ...

Level 1: Cadet

I am moving locally in 2 weeks. How much notice is advisable to give telstra to transfer my landline, broadband and Foxtel? And roughly how long until these services get connected?..I'd go insane if I have to be without these services for a long tiim ...

Level 1: Cadet

I received a long voicemail telling me a whole lot of things I need to do to demonstrate my proof of premises.At the time of listening I didn't have the ability to record all of the details in the voicemail and now the voicemail has been deleted.I di ...

Level 1: Cadet

Hi! I have a business plan landline and intenet and I would like to transfer my plan. Where can I get an application form to transfer the landline and internet?Thanks!

Level 2: Rookie

How can I get in touch with my case manager “Leo” when I haven’t had any contact from him, only found his name out through another dept that ‘couldn’t transfer’ me or give me a direct contact for him?

Level 1: Cadet

Hello everybody as a first timer here I hope this is posted in the correct area and that we can get some answers/feedback.Ok, we recently moved from one small town with FTTN and no connection issues or speed issues to another “larger” small town with ...

Level 1: Cadet

Is it possible to create a Telstra account in the name of an incorporated association?ThanksStephen

Level 1: Cadet

Level 1: Cadet

Hi, On the 27th of November I booked a connection move to my new apartment on the 21st of December. I was told there was a glitch and to this day it has not been connected. I have been constantly following it up with the case manager and I still have ...

Level 1: Cadet

I have been trying to organise a Telstra Technician to come to our new home and check our services and your Phillipines call centre, after about 30 calls to and from, flatly refuses to;1. organise above2. let me talk to an Australian Telstra office r ...

Level 1: Cadet

I have tried a new phone but same issue. Have recently had the box in the house fixed. Have adjusted all the settings on the phone but still nothing. Callers say it sounds like it is ringing from their end. What could be causing this. Thanks

Level 1: Cadet

Checked my order status this morning and it’s showing up as cancelled, why would this be. Connection was scheduled for today

Level 1: Cadet

Can someone tell me how long my order should say in progress after my nbn was set up on Friday?? I’ve rung numerous times and I get the run around or hung up on. I want to set up my foxtel now offer but it won’t show up till everything is completed

Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Level 1: Cadet

It is hanging down from the guide cable and needs repair

Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Level 1: Cadet

I have a telstra pit outside my neighbour's house. It has nbn cable in It. From there to my house is 20m. I have already got a guide rope from pit to my house. Can i get nbn cable installed from pit to my premises?

Level 1: Cadet

A week ago I ported over from Optus to Telstra. I have called Telstra several times and they keep telling me there is nothing wrong the only thing I finally got them to do was send a report to their porting people and they would get back to me soon. ...

Level 1: Cadet

Hi ,
I have a Telstra NBN FTP connection at home. I want to swap out the Telstra router for the Netgear R8000.
My question is can I completely take out the Telstra router out of the equation or do I need to bridge ?
I don’t need to use any calling or vo ...

Level 1: Cadet

Hi.  We have a new swimming pool being installed soon.  As part of the install, we require the overhead phone wire to be temporarily removed so that a crane can get into position to lift the pool from the front of the house to the back. We do not wan ...

Level 1: Cadet

How do I arrange to move the phone line running into the house so it doesn't get damaged and can be reconnected at a later date?

Level 1: Cadet

I am required to provide proof of occupancy just so my modem can be sent, but my name is not on the Contract of Sale, my mother's is on it. 
So, how else can I provide proof of occupancy? I don't understand why a driver's licence wouldn't be sufficien ...

Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Level 1: Cadet

Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Level 1: Cadet

I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

Level 1: Cadet

I have an ethernet connection from my modem, but no Wifi. I have been on the phone to telstra 40 Mins today and probably about an hour last night. I have gone onto the trouble shooting service that telstra sugest but it has not helped me a bit and ke ...

Level 1: Cadet

On Thursday a technician (Ron), came to set up my internet connection. While attempting to conenct it was noticed that the Lead-in-Cable was not connected, and apparently it couldn't be connected as the Distribution Box has a "Concret Lid". It will n ...

Our community experts

Goodbye Excess Data Charges

Hello New Plans.

Find out more