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Telstra2Hard
Level 2: Rookie

Nbn

Sooooo....
About 4 months ago, I tried to change NBN provider.
From an excellent NBN service with (another company) to telstra. Today, I still have no nbn. Still have the NTD box on the wall, have 3 smart modems, 4 technician visits (he can’t re- insta ...

Shima
Level 1: Cadet

I am demolishing my house and apparently the pit outside my house is too close to the driveway and needs to be moved. Why am I being told to pay a substantial amount for it to be moved? I don't own the pit and it is not on my property. I have not ask ...

fozzatron
Level 1: Cadet

Hi, I have been using Mozilla Thunderbird for years as my email platform. However it stopped working last week, and i am now unable to login into by Bigpond email server. So i tried using my Outlook 2013 but i had exactly the same issues. Login name ...

Shapes
Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

User02
Level 1: Cadet

Hi,
I need help getting connected to the nbn network. I applied through Telstra in December 2018 to move over from ADSL internet to Fixed Wireless NBN as this is the only service available in our area. It is now May 2019 and I am STILL WAITING for it ...

Peetaylor
Level 1: Cadet

Hi.
I want to move my Telstra personal number to a business plan. I have an abn and am starting a new mobile business where I want to share my plan data with a POS system with a data share SIM. Also, I want to be able to claim the cost of my phone as ...

Jean12
Level 1: Cadet

How do I find out about an old connection? I need to know if it is disabled or still connected.. I have moved from the address and needing to know if it has actually been disconnected

Katff
Level 2: Rookie

I have had my number since March 2018. On Monday (29 April) evening I stopped receiving text messages from my husband. I soon worked out that I was not receiving any text messages or phone call – unless they come from a Telstra number, and that my te ...

Neurea1
Level 1: Cadet

Placed order well over 2 weeks ago transferring my services from my republic to Telstra but nothing seems to be happening

John0456
Level 2: Rookie

My 88 yo mother chose to take advantage of Telstra's new Home Bundle Package and move across from TPG. We went into the Clarkson Telstra Shop to sign a contract and have her old TPG phone number ported to the new Telstra service. Her old number was s ...

Shapes
Level 1: Cadet

I have moved OS. I need to contact Telstra about this and because of the IP addresses over here can’t use 24/7 chat to talk with Telstra and they won’t reply via email. What more can I do?

Ttiksalp
Level 1: Cadet

I have received an email from Telstra which is factually incorrect.  Does anybody know an email address to which I can send an email pointing out their error?

Daveozau
Level 2: Rookie

What speed tier will I get when telstra moves over to nbn In my area soon
I currently have adsl2+ Internet
Thanks

gypsey
Level 2: Rookie

Just built a second development with house on an existing house block. So now 2 houses on one block. First house was around when NBN went thru, it’s a rural town so Fixed Wireless was installed (satellite on roof, box in house). We want the same put ...

Sassy72
Level 2: Rookie

Now I did all the right things according to Telstra. Requested a new number because I was getting unwanted phone calls since we got our number since the NBN overhaul and someone didn't do their job and insisted we couldn't have our old number from be ...

Sputnick
Level 1: Cadet

Im moving house and I’m currently on the $99 Telstra NBN/Foxtel plan.
Can you please organize transfer of both NBN and Foxtel to my new residence?

Ambo3100
Level 1: Cadet

It is hanging down from the guide cable and needs repair

YD2
Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Rdd
Level 1: Cadet

I have a telstra pit outside my neighbour's house. It has nbn cable in It. From there to my house is 20m. I have already got a guide rope from pit to my house. Can i get nbn cable installed from pit to my premises?

Telstra2Hard
Level 2: Rookie

Nbn

Sooooo....
About 4 months ago, I tried to change NBN provider.
From an excellent NBN service with (another company) to telstra. Today, I still have no nbn. Still have the NTD box on the wall, have 3 smart modems, 4 technician visits (he can’t re- insta ...

Kobelco7
Level 2: Rookie

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

Melissas
Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Discodawg1
Level 1: Cadet

Hi,
Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Krisha
Level 1: Cadet

Hi!
I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Aidin
Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Fmarra71
Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

pissedbyTelstra
Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

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