Accounts & Plans

Moving & Connection Help

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Telstra (Retired) gerdschenkel
Telstra (Retired)

Did you know you could organise your move online? This can include all your Telstra services http://www.telstra.com.au/moving-home/?red=/movinghome

Merzie
Level 1: Cadet

Hey, I'm moving home soon and i'm just wondering how long does it take to get my internet transferred to my new place and ready to use?
Cheers

Line_Noise
Level 1: Cadet

Hello all, When I was in the roof space and under the house I noticed that there were numerous cuts, joins and splices in the Telephone lead-in cable.  The lead-in enters the rear of the house and transits to the middle of the house where is runs dow ...

Skippette
Level 1: Cadet

I am moving locally in 2 weeks. How much notice is advisable to give telstra to transfer my landline, broadband and Foxtel? And roughly how long until these services get connected?..I'd go insane if I have to be without these services for a long tiim ...

Robb
Level 1: Cadet

I received a long voicemail telling me a whole lot of things I need to do to demonstrate my proof of premises.At the time of listening I didn't have the ability to record all of the details in the voicemail and now the voicemail has been deleted.I di ...

giselletati
Level 1: Cadet

Hi! I have a business plan landline and intenet and I would like to transfer my plan. Where can I get an application form to transfer the landline and internet?Thanks!

dylan6
Level 1: Cadet

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Pleasehelp4
Level 1: Cadet

Moved house. Three weeks later can’t connect to ADSL. TELSTRA keep fiving us data to hotspot but sick of this. Can I get any help?

Christian3
Level 1: Cadet

Had an appointment booked today from 8am to midday! No one arrives so I ring them and they advised it was canceled!! Been waiting since December 13th to get cable installed !

Now can’t contact anyone that knows what is going on ??

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

BozmiumX
Level 1: Cadet

After applying to Dodo to have ADSL broadband and a phone package connected at this address i was informed that i needed to have a new phone line connected for the very reasonable price of just $300. A new phone line was installed at this address abo ...

Clawzy
Level 2: Rookie

Hi. When I first signed up my kit arrived within days. Then I was up and running within a day, once the technical team ran some diagnostics to fix connectivity (whilst I waited). Top job.

Recently my modem stopped working. I reported the issue and a n ...

Cdragon
Level 1: Cadet

Original order placed in November 2017. Received the modem and telstra tv box. Told tech was going to install on 11/12/17. When the tech did not visit I contacted Telstra only to be told order had been cancelled as a home phone line needed to be inst ...

martinhannan123
Level 1: Cadet

Hello, After much woe with Telstra i am forced to ask this on here.... We put a move house request in on the 8th November 2017 in preparation for a 29th December 2017 move from Thornleigh to Cherrybrook. Telstra contacted us to tell us that the move ...

thewalkingdead
Level 1: Cadet

So obviously I contacted Telstra about this but after explaining my situation 3 times to the foreign representative, I still don't have a clear answer.Basically my lease ends in 2 weeks and I have not found a new place to move into.
I will be staying ...

dylan6
Level 1: Cadet

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

BozmiumX
Level 1: Cadet

After applying to Dodo to have ADSL broadband and a phone package connected at this address i was informed that i needed to have a new phone line connected for the very reasonable price of just $300. A new phone line was installed at this address abo ...

Brady2909
Level 1: Cadet

Hello
Trying to email in POD documents for a new ADSL service.., the email I am sending to keeps bouncing.. POD@telstra.com.. What is the correct email thanks

troyandsusan
Level 1: Cadet

Our Gateway Frontier connection was installed on November 16th and all was fine with four green lights illuminated but when we awoke on November 17th the there was no light of any colour illuminated for the phone on the Gateway box. The other three l ...

sukerbush
Level 2: Rookie

Hi, I am a foreigner, rented a house in Belmont. What documents are required to register a homephone under my name? Regards,

wraith73
Level 2: Rookie

I am considering changing my land line number, mainly due to several years of constant calls and attempted faxes to our current number, which was previously linked to a business that closed up about 10 years ago. It keeps appearing on business direct ...

tabs123
Level 3: Gumshoe

Since nbn transition i have no home use either in or out. I have spent about 4 hours with phone contact by mobile to telstra from distant countries with no resolution but frustration. All was good before NBN

Merzie
Level 1: Cadet

Hey, I'm moving home soon and i'm just wondering how long does it take to get my internet transferred to my new place and ready to use?
Cheers

PoppyLou
Level 1: Cadet

We have just moved house 5 minutes down the road.  We had an existing bundle of home phone + ADSL at our old house, and transferred the same to the new house.  Same phone number and everything.  Same modem, we took it all and just hooked it up.  I am ...

Scarlet_Skippy
Level 4: Private Eye

Telstra has just released a Disability Action plan for 2017. The previous plan stated; Disability action plan. Through our 6th Disability Action Plan we've taken a lead in addressing accessibility issues Can somebody tell me how to communicate with t ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Aidin
Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Fmarra71
Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

pissedbyTelstra
Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

danielandtash
Level 1: Cadet

I have an ethernet connection from my modem, but no Wifi. I have been on the phone to telstra 40 Mins today and probably about an hour last night. I have gone onto the trouble shooting service that telstra sugest but it has not helped me a bit and ke ...

waly913
Level 1: Cadet

On Thursday a technician (Ron), came to set up my internet connection. While attempting to conenct it was noticed that the Lead-in-Cable was not connected, and apparently it couldn't be connected as the Distribution Box has a "Concret Lid". It will n ...

stantheman75
Level 1: Cadet

This is regarding organising lead in cable from telstra pit to the house. The builder have allow cable acess from the front of the property to the property pit which then telephone cables goes to the 4 unit town house. I was inform by builder that te ...

AlbertS
Level 1: Cadet

H All, Is the pre-provisioning contact still 1800 895 319 or should I be calling cable provisioning 1800 205 206? This is to obtain a Ticket of Work number for my contractor for a new build. Thanks

Barbara4
Level 1: Cadet

Hi team, I'm moving to a house and not sure whether we can have internet there. can you please advise if you can check just with the address? i could not find a home line. thanks,barbara.

Our community experts