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Moving & Connection Help

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Telstra (Retired) gerdschenkel
Telstra (Retired)

Did you know you could organise your move online? This can include all your Telstra services

Level 1: Cadet

Hey, I'm moving home soon and i'm just wondering how long does it take to get my internet transferred to my new place and ready to use?

Level 1: Cadet

Hello all, When I was in the roof space and under the house I noticed that there were numerous cuts, joins and splices in the Telephone lead-in cable.  The lead-in enters the rear of the house and transits to the middle of the house where is runs dow ...

Level 1: Cadet

I am moving locally in 2 weeks. How much notice is advisable to give telstra to transfer my landline, broadband and Foxtel? And roughly how long until these services get connected?..I'd go insane if I have to be without these services for a long tiim ...

Level 1: Cadet

I received a long voicemail telling me a whole lot of things I need to do to demonstrate my proof of premises.At the time of listening I didn't have the ability to record all of the details in the voicemail and now the voicemail has been deleted.I di ...

Level 1: Cadet

Hi! I have a business plan landline and intenet and I would like to transfer my plan. Where can I get an application form to transfer the landline and internet?Thanks!

Level 1: Cadet

Hi, I need to move my phone wall socket from front of the house towards the middle. The way the house is designed I don’t get full internet towards the back of the house. Is this something Telstra can do?

Level 1: Cadet

HiyaWe recently signed up for Telstra Cable on a 24 month plan. I have received my modem and router and hooked it up to the internal cable wall socket but we cannot activate as Telstra are saying the connection is not registering. The internal connec ...

Level 1: Cadet

Got a new phone and sim. Send request 2 days ago to activate. I have an existing Telstra mobile service which needs its number transferred to new sim. Service still working on old phone. When will new phone be activated??? 

Level 1: Cadet

I purchased 2x ADSL and Phone bundle for two new townhouses we are building. Connection was booked for 3rd July, but it was cancelled without anyone informing me.Call centre staff today were not able to explain how to resolve this issue. From reading ...

Level 1: Cadet

Hi, So I recently moved into a brand new house. There's a conduit ran underground from the street to the house with draw string. I have found my own technician who will install cabling through the conduit which will run from the street to house. All ...

Level 1: Cadet

Signed up for $124/mth cable internet and foxtel package.

Email from sales said:

• Home telephone - We will connect this service on 02/07/2018 by 7:00 PM and you won’t need to be home for the connection.
• Internet - We will connect this service on 02/0 ...

Level 1: Cadet

Hi. Im wanting to transfer ownership of phone number and change carrier. Is there a way of doing this with out dealing with the old phone provider. 

Level 2: Rookie

Our current landline starts with 3356. Will we be able to carry this landline phone number to thistle street lutwyche 4030

Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Level 1: Cadet

Hi, I have just moved into a new apartment. I tried connecting with TPG however I have been advised ‘there is no Telstra infrustructure available at my address.
The next door neighbours within the apartment block have got ADSL2. Also, there is definit ...

Level 1: Cadet

Hi there just been speaking with somone in chat and i was told i cant bump up my account to more data without terminating my existing contract and occuring a few hundred in cancellation fees. Is this correct? As i wasnt aware i couldnt change my plan ...

Level 1: Cadet

Recently, I moved to a new place. I want to get NBN from telstra but there is no phone socket in my new place. Is there any one know how to solve the problem? Should I apply for a profession installation to get my internet access?

Level 1: Cadet

Hi. My partner and I have moved into a newly built stand alone granny flat and are getting a connection put in, this process so far has taken 3 weeks and we are being connected in two weeks now. We have been informed we need a technician to come out ...

Level 3: Gumshoe

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

Level 2: Rookie

Dealing with Telstra is frustrating beyond belief! 
No – I don't want CROWD SUPPORT!

Level 1: Cadet

After applying to Dodo to have ADSL broadband and a phone package connected at this address i was informed that i needed to have a new phone line connected for the very reasonable price of just $300. A new phone line was installed at this address abo ...

Level 1: Cadet

Trying to email in POD documents for a new ADSL service.., the email I am sending to keeps bouncing.. What is the correct email thanks

Level 1: Cadet

Our Gateway Frontier connection was installed on November 16th and all was fine with four green lights illuminated but when we awoke on November 17th the there was no light of any colour illuminated for the phone on the Gateway box. The other three l ...

Level 2: Rookie

Hi, I am a foreigner, rented a house in Belmont. What documents are required to register a homephone under my name? Regards,

Level 2: Rookie

I am considering changing my land line number, mainly due to several years of constant calls and attempted faxes to our current number, which was previously linked to a business that closed up about 10 years ago. It keeps appearing on business direct ...

Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Level 1: Cadet

Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Level 1: Cadet

I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

Level 1: Cadet

I have an ethernet connection from my modem, but no Wifi. I have been on the phone to telstra 40 Mins today and probably about an hour last night. I have gone onto the trouble shooting service that telstra sugest but it has not helped me a bit and ke ...

Level 1: Cadet

On Thursday a technician (Ron), came to set up my internet connection. While attempting to conenct it was noticed that the Lead-in-Cable was not connected, and apparently it couldn't be connected as the Distribution Box has a "Concret Lid". It will n ...