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Moving & Connection Help

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Telstra (Retired) gerdschenkel
Telstra (Retired)

Did you know you could organise your move online? This can include all your Telstra services

Level 1: Cadet

Hey, I'm moving home soon and i'm just wondering how long does it take to get my internet transferred to my new place and ready to use?

Level 1: Cadet

Hello all, When I was in the roof space and under the house I noticed that there were numerous cuts, joins and splices in the Telephone lead-in cable.  The lead-in enters the rear of the house and transits to the middle of the house where is runs dow ...

Level 1: Cadet

I am moving locally in 2 weeks. How much notice is advisable to give telstra to transfer my landline, broadband and Foxtel? And roughly how long until these services get connected?..I'd go insane if I have to be without these services for a long tiim ...

Level 1: Cadet

I received a long voicemail telling me a whole lot of things I need to do to demonstrate my proof of premises.At the time of listening I didn't have the ability to record all of the details in the voicemail and now the voicemail has been deleted.I di ...

Level 1: Cadet

Hi! I have a business plan landline and intenet and I would like to transfer my plan. Where can I get an application form to transfer the landline and internet?Thanks!

Level 1: Cadet

It is hanging down from the guide cable and needs repair

Level 1: Cadet

I need to get an email from my bigpond email address that i recently cancelled. How do i go about getting this email account back for a short period? Thanks

Level 1: Cadet

How does telstra stuff up a simple phone diversion 4 hours on the phone today, problem not fixed now sitting on the phone on hold for 40mins haven’t even spoken to anyone yet was working last week.

Level 1: Cadet

How does telstra stuff up a simple phone diversion 4 hours on the phone today, problem not fixed now sitting on the phone on hold for 40mins haven’t even spoken to anyone yet

Level 1: Cadet


Hi there, we have a flooded Telstra pit outside our home. I’m concerned that this will be a problem.

Level 1: Cadet

My electrician has installed a lead in conduit for our new house, from the external of the house to the boundary, for installation of the lead in cable by Telstra.  I've been advised that a trench won't need to be made for the lead in cable, as it wi ...

Level 1: Cadet

I have a telstra pit outside my neighbour's house. It has nbn cable in It. From there to my house is 20m. I have already got a guide rope from pit to my house. Can i get nbn cable installed from pit to my premises?

Level 1: Cadet

I have ordered NBN with home phone back in September 2018 and the service is yet to be configured.

I had lost my internet connection with Optus due to Telstra requesting to port the phone number on 17/09 and still cannot receive calls from non Telstra ...

Level 1: Cadet

I've called,I tried to talk to you,I've gone into your shops and all you can do is give me a number to call that ombudsman,  I explain my situation and your response is to ring my phone relentlessly leaving silent messages.  If you're not willing to ...

Level 1: Cadet

A week ago I ported over from Optus to Telstra. I have called Telstra several times and they keep telling me there is nothing wrong the only thing I finally got them to do was send a report to their porting people and they would get back to me soon. ...

Level 1: Cadet

Hi ,
I have a Telstra NBN FTP connection at home. I want to swap out the Telstra router for the Netgear R8000.
My question is can I completely take out the Telstra router out of the equation or do I need to bridge ?
I don’t need to use any calling or vo ...

Level 1: Cadet

Hi.  We have a new swimming pool being installed soon.  As part of the install, we require the overhead phone wire to be temporarily removed so that a crane can get into position to lift the pool from the front of the house to the back. We do not wan ...

Level 1: Cadet

How do I arrange to move the phone line running into the house so it doesn't get damaged and can be reconnected at a later date?

Level 1: Cadet

I am required to provide proof of occupancy just so my modem can be sent, but my name is not on the Contract of Sale, my mother's is on it. 
So, how else can I provide proof of occupancy? I don't understand why a driver's licence wouldn't be sufficien ...

Level 2: Rookie

The existing Lead in cable was removed when the house was demolished- there is a new Telstra pit at the front of the property with a new conduit all the way to the houseWho do I call to get the cabling physically connected from the pit to the house

Level 1: Cadet

I have home business NBN service past contract period and now I am moving into a house with Telstra cable line in service. I tried to book it as moving connection but I was told I have to disconnect and start new cable service with new connection fee ...

Level 2: Rookie

Hi there just been speaking with somone in chat and i was told i cant bump up my account to more data without terminating my existing contract and occuring a few hundred in cancellation fees. Is this correct? As i wasnt aware i couldnt change my plan ...

Level 1: Cadet

Recently, I moved to a new place. I want to get NBN from telstra but there is no phone socket in my new place. Is there any one know how to solve the problem? Should I apply for a profession installation to get my internet access?

Level 1: Cadet

Hi. My partner and I have moved into a newly built stand alone granny flat and are getting a connection put in, this process so far has taken 3 weeks and we are being connected in two weeks now. We have been informed we need a technician to come out ...

Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Level 1: Cadet

Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Level 1: Cadet

I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

Level 1: Cadet

I have an ethernet connection from my modem, but no Wifi. I have been on the phone to telstra 40 Mins today and probably about an hour last night. I have gone onto the trouble shooting service that telstra sugest but it has not helped me a bit and ke ...

Level 1: Cadet

On Thursday a technician (Ron), came to set up my internet connection. While attempting to conenct it was noticed that the Lead-in-Cable was not connected, and apparently it couldn't be connected as the Distribution Box has a "Concret Lid". It will n ...

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