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Moving & Connection Help

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Telstra (Retired) gerdschenkel
Telstra (Retired)

Did you know you could organise your move online? This can include all your Telstra services http://www.telstra.com.au/moving-home/?red=/movinghome

Merzie
Level 1: Cadet

Hey, I'm moving home soon and i'm just wondering how long does it take to get my internet transferred to my new place and ready to use?
Cheers

Line_Noise
Level 1: Cadet

Hello all, When I was in the roof space and under the house I noticed that there were numerous cuts, joins and splices in the Telephone lead-in cable.  The lead-in enters the rear of the house and transits to the middle of the house where is runs dow ...

Skippette
Level 1: Cadet

I am moving locally in 2 weeks. How much notice is advisable to give telstra to transfer my landline, broadband and Foxtel? And roughly how long until these services get connected?..I'd go insane if I have to be without these services for a long tiim ...

Robb
Level 1: Cadet

I received a long voicemail telling me a whole lot of things I need to do to demonstrate my proof of premises.At the time of listening I didn't have the ability to record all of the details in the voicemail and now the voicemail has been deleted.I di ...

giselletati
Level 1: Cadet

Hi! I have a business plan landline and intenet and I would like to transfer my plan. Where can I get an application form to transfer the landline and internet?Thanks!

Koshka
Level 1: Cadet

I have a lead in line cable coming from my house and ending at the footpath and I have a line connected from the exchange to the pit. I can't, for love nor money, get the lead in line connected to the pit. I have been ringing the call centre for week ...

hbs67
Level 1: Cadet

So having been connected to telstra for more than 20 years with home phones internet, business phones, mobile phones ect ect Telstra tell me today, after giving me a quote to connect a property we purchased, on this advice by Telstra, thatbit is not ...

lauren_k_hood
Level 1: Cadet

How do I arrange to move the phone line running into the house so it doesn't get damaged and can be reconnected at a later date?

Jude21
Level 1: Cadet

I am required to provide proof of occupancy just so my modem can be sent, but my name is not on the Contract of Sale, my mother's is on it. 
So, how else can I provide proof of occupancy? I don't understand why a driver's licence wouldn't be sufficien ...

simoneden
Level 2: Rookie

The existing Lead in cable was removed when the house was demolished- there is a new Telstra pit at the front of the property with a new conduit all the way to the houseWho do I call to get the cabling physically connected from the pit to the house

PH1L1P
Level 1: Cadet

Please note the email correspondence so far with Telstra - how can I speak with some one that knows what they are doing ? I called up Telstra on the 24 August and explained I would be moving and explained I had NBN and Foxtel and was keen to ensure s ...

deano08
Level 4: Private Eye

We will be moving house a few times in the coming months, we currently have an ADSL2 plan which we are happy with, we will be required to move out of this house into a house that is supplied by NBN for a couple of months, we will then be moving out o ...

Cool1964
Level 1: Cadet

I recently had my service moved to another address two days ago but modem is still operating on mobile network is that how it should be

HellRaseR
Level 1: Cadet

Dear Telstra,
My story begins 3 week's ago when I bought the "Connect plus"- cable plan with 2 a years plan.
The purchase was done over the phone.
I was told to expect up to 14 days to get connected.
The connection team booked me in for the 15th 12pm.
The ...

Tingting7171
Level 1: Cadet

Placed the order on 14/8. Got email confirmation. No contact from Telstra for one week. Called them and was told online order is pending and was told it will be processed and should be expecting connection in a few days. Called them a few days later ...

DarrinNorman
Level 1: Cadet

Hi there just been speaking with somone in chat and i was told i cant bump up my account to more data without terminating my existing contract and occuring a few hundred in cancellation fees. Is this correct? As i wasnt aware i couldnt change my plan ...

HenryPan
Level 1: Cadet

Recently, I moved to a new place. I want to get NBN from telstra but there is no phone socket in my new place. Is there any one know how to solve the problem? Should I apply for a profession installation to get my internet access?

Ambaam
Level 1: Cadet

Hi. My partner and I have moved into a newly built stand alone granny flat and are getting a connection put in, this process so far has taken 3 weeks and we are being connected in two weeks now. We have been informed we need a technician to come out ...

dylan6
Level 3: Gumshoe

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

Hate-Telstra
Level 2: Rookie

Dealing with Telstra is frustrating beyond belief! 
No – I don't want CROWD SUPPORT!

BozmiumX
Level 1: Cadet

After applying to Dodo to have ADSL broadband and a phone package connected at this address i was informed that i needed to have a new phone line connected for the very reasonable price of just $300. A new phone line was installed at this address abo ...

Brady2909
Level 1: Cadet

Hello
Trying to email in POD documents for a new ADSL service.., the email I am sending to keeps bouncing.. POD@telstra.com.. What is the correct email thanks

troyandsusan
Level 1: Cadet

Our Gateway Frontier connection was installed on November 16th and all was fine with four green lights illuminated but when we awoke on November 17th the there was no light of any colour illuminated for the phone on the Gateway box. The other three l ...

sukerbush
Level 2: Rookie

Hi, I am a foreigner, rented a house in Belmont. What documents are required to register a homephone under my name? Regards,

wraith73
Level 2: Rookie

I am considering changing my land line number, mainly due to several years of constant calls and attempted faxes to our current number, which was previously linked to a business that closed up about 10 years ago. It keeps appearing on business direct ...

lauren_k_hood
Level 1: Cadet

How do I arrange to move the phone line running into the house so it doesn't get damaged and can be reconnected at a later date?

Jude21
Level 1: Cadet

I am required to provide proof of occupancy just so my modem can be sent, but my name is not on the Contract of Sale, my mother's is on it. 
So, how else can I provide proof of occupancy? I don't understand why a driver's licence wouldn't be sufficien ...

Melissas
Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

Discodawg1
Level 1: Cadet

Hi,
Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Krisha
Level 1: Cadet

Hi!
I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Aidin
Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Fmarra71
Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

pissedbyTelstra
Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

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