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Moving & Connection Help

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Telstra (Retired) gerdschenkel
Telstra (Retired)

Did you know you could organise your move online? This can include all your Telstra services http://www.telstra.com.au/moving-home/?red=/movinghome

Merzie
Level 1: Cadet

Hey, I'm moving home soon and i'm just wondering how long does it take to get my internet transferred to my new place and ready to use?
Cheers

Line_Noise
Level 1: Cadet

Hello all, When I was in the roof space and under the house I noticed that there were numerous cuts, joins and splices in the Telephone lead-in cable.  The lead-in enters the rear of the house and transits to the middle of the house where is runs dow ...

Skippette
Level 1: Cadet

I am moving locally in 2 weeks. How much notice is advisable to give telstra to transfer my landline, broadband and Foxtel? And roughly how long until these services get connected?..I'd go insane if I have to be without these services for a long tiim ...

Robb
Level 1: Cadet

I received a long voicemail telling me a whole lot of things I need to do to demonstrate my proof of premises.At the time of listening I didn't have the ability to record all of the details in the voicemail and now the voicemail has been deleted.I di ...

giselletati
Level 1: Cadet

Hi! I have a business plan landline and intenet and I would like to transfer my plan. Where can I get an application form to transfer the landline and internet?Thanks!

soak01
Level 2: Rookie

I have just moved into a new townhouse and am trying to phone and internet connected tbrough the moving team. What a saga....
Anyway, got a call from Telstra this week saying that as NBN rollout is due by the end of this year, I can't get a phone or c ...

soak01
Level 2: Rookie

I expect to get a handover date to move into a new townhouse in the next 3 weeks and the builder has advised me that I will need to make my own arrangements to get phone and internet connected.
When I check broadband and foxtel availability on the tel ...

Budsar
Level 1: Cadet

HiApologies if this has already been asked.We have recently built a duplex on a single property. The builders ensured cables were run from the 2 duplexes to their respective front boundary lines. 
The 1st duplex has had phone lines connected (I'm assu ...

Glow
Level 1: Cadet

I'm an electrician doing a commercial project where we have knocked over an old building and building new. The old building had an overhead lead in which has been removed. The plans show a 100mm conduit from the building to the street. There is no pi ...

Renai71
Level 2: Rookie

We had our home phone line disconnected from our old house, and we are now living in a newly finished house on the same land with the same address. The NBN was connected - our new house was built NBN ready. Very happy with the speed but Telstra, NBN ...

Neehomeowner
Level 1: Cadet

Has anyone got any tips for
How to get Telstra case
Managers to actually call you back . Been without internet for weeks and weeks now . Call at least once a week and get passed to 3 or 4 people . Never resolved , case manager never calls back . Is the ...

Keith20
Level 1: Cadet

I have 2 connections I wish to cancel

NJS91
Level 1: Cadet

Hi I moved to the U.S two days ago. I will be here for at least 24 months.
my current phone plan ends this month on the 26th of may.
i have used the 24/7 app and am trying to buyout and finish my contract so i can use my phone with a u.s number. Howeve ...

Discodawg1
Level 1: Cadet

Hi,
Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Ashy3030
Level 1: Cadet

Hey guys, so recently moved into our new place and the previous tenant had NBN but he had it running through the foxtel antenna port and wondering how I'm supposed to connect my new smart modem to it.
We have also ordered foxtel but that won't be conn ...

HenryPan
Level 1: Cadet

Recently, I moved to a new place. I want to get NBN from telstra but there is no phone socket in my new place. Is there any one know how to solve the problem? Should I apply for a profession installation to get my internet access?

Ambaam
Level 1: Cadet

Hi. My partner and I have moved into a newly built stand alone granny flat and are getting a connection put in, this process so far has taken 3 weeks and we are being connected in two weeks now. We have been informed we need a technician to come out ...

dylan6
Level 3: Gumshoe

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

Hate-Telstra
Level 2: Rookie

Dealing with Telstra is frustrating beyond belief! 
No – I don't want CROWD SUPPORT!

BozmiumX
Level 1: Cadet

After applying to Dodo to have ADSL broadband and a phone package connected at this address i was informed that i needed to have a new phone line connected for the very reasonable price of just $300. A new phone line was installed at this address abo ...

Brady2909
Level 1: Cadet

Hello
Trying to email in POD documents for a new ADSL service.., the email I am sending to keeps bouncing.. POD@telstra.com.. What is the correct email thanks

troyandsusan
Level 1: Cadet

Our Gateway Frontier connection was installed on November 16th and all was fine with four green lights illuminated but when we awoke on November 17th the there was no light of any colour illuminated for the phone on the Gateway box. The other three l ...

sukerbush
Level 2: Rookie

Hi, I am a foreigner, rented a house in Belmont. What documents are required to register a homephone under my name? Regards,

wraith73
Level 2: Rookie

I am considering changing my land line number, mainly due to several years of constant calls and attempted faxes to our current number, which was previously linked to a business that closed up about 10 years ago. It keeps appearing on business direct ...

tabs123
Level 3: Gumshoe

Since nbn transition i have no home use either in or out. I have spent about 4 hours with phone contact by mobile to telstra from distant countries with no resolution but frustration. All was good before NBN

Discodawg1
Level 1: Cadet

Hi,
Has anyone had any luck having their internet bills reimbursed.
Builders developing the property next door have severed our telecommunication cables leaving us with no phone line/internet. Telstra tech was out today to confirm the cables are severe ...

Krisha
Level 1: Cadet

Hi!
I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...

Aidin
Level 1: Cadet

Hi  I was supposed to have internet at me property on 14th December. I didn't receive modem by then so I went to a store and received a modem. Telstra teem meber checked my account and said the line is enable and as sson as I connect my modem and adj ...

Fmarra71
Level 1: Cadet

Moving home, Booked a month ago, for July 11th, as Telstra claims that a test on the phone line is needed. No one shows up. Call them at 16.30 to find out that allegedly someone sent me a text message - that I NEVER received - pushing the order back ...

pissedbyTelstra
Level 1: Cadet

On 18th of March I ordered the phone line service (including the lead in cable installation) over the phone and the lady on the phone promised the installation will be finished by the technician on 5th of April. After going on and off with TPG for ab ...

danielandtash
Level 1: Cadet

I have an ethernet connection from my modem, but no Wifi. I have been on the phone to telstra 40 Mins today and probably about an hour last night. I have gone onto the trouble shooting service that telstra sugest but it has not helped me a bit and ke ...

waly913
Level 1: Cadet

On Thursday a technician (Ron), came to set up my internet connection. While attempting to conenct it was noticed that the Lead-in-Cable was not connected, and apparently it couldn't be connected as the Distribution Box has a "Concret Lid". It will n ...

stantheman75
Level 1: Cadet

This is regarding organising lead in cable from telstra pit to the house. The builder have allow cable acess from the front of the property to the property pit which then telephone cables goes to the 4 unit town house. I was inform by builder that te ...